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    Product number on sticker is different than reported by HP System Information!!!

    Discussion in 'HP' started by rmkayak, Nov 21, 2008.

  1. rmkayak

    rmkayak Newbie

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    OK. I'm asking this yet again.

    The product number on the sticker on my laptop is different from the product number reported by the program HP System Information.

    I found this out through using the online help at HP. They gave me a list of downloads. I downloaded them and the problem still exists, as well as the original problem of quickplay hanging every time that I boot.

    The quickplay problem is shown in the error reports.

    If anyone can help, Please Please Please do!!!!

    Does everyone that reads this look into their machines and compare the product numbers?

    Any kind of response - PLEASE. Yes - No - Maybe. Something!
     
    rmkayak, Nov 21, 2008
    #1
  2. homiss

    homiss Notebook Geek

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    uh, is it similar though? i ordered a dv6000z CTO a few years ago, and hp detects it as a dv6000 CTO when it offers me drivers...
     
    homiss, Nov 21, 2008
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  3. rmkayak

    rmkayak Newbie

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    Thank you for your reply, homiss!

    The product number on the sticker is: GT813AV
    The product number reported in HP System Information is: GP238AV
     
    rmkayak, Nov 22, 2008
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  4. wallace0134

    wallace0134 Newbie

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    From a quick Google search, the sticker-number just gives a more specific product [the dv6700t Special Edition CTO] than the more generic System Information-number [an "average" dv6700t CTO]. I'm betting that the System Information number is mainly more used to get the specific drivers for the dv6700t series, while the sticker number is more for the chassis design [that differs from the normal dv6700t number] to declare it a Special Edition.

    I wish I could help with your problem, though...
     
    wallace0134, Nov 22, 2008
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  5. mujjuman

    mujjuman Notebook Deity

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    Not a big problem...
     
    mujjuman, Nov 23, 2008
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  6. rmkayak

    rmkayak Newbie

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    Thank you for the responses!
     
    rmkayak, Nov 23, 2008
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  7. ECT

    ECT Newbie

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    A certain model can have multiple product numbers.
     
    ECT, Nov 23, 2008
    #7