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    Question about contacting a CSR

    Discussion in 'HP' started by nephipower, Jun 8, 2007.

  1. nephipower

    nephipower Notebook Consultant

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    I have a friend with an HP laptop that is having some serious hardware problems, it has gotten to the point where he would like a replacement for his laptop. If I understand right, he would need to contact a CSR? Please, correct me if I am wrong if that is not the person who he needs to talk to. Also, what does CSR standfor? How would he go about getting ahold of a CSR to resolve the issue? Are there direct phone number to them? I appreciate any input that people have on this.
     
    nephipower, Jun 8, 2007
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  2. nephipower

    nephipower Notebook Consultant

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    Is it a case manager that deals with getting people replacement laptops?
     
    nephipower, Jun 8, 2007
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