QuickTouch locking up when Office/Internet Explorer running

Sometime in the past week I have not been able to adjust the volume on my system if I have any MS Office software, or Internet Explorer running. It all works good if just the desktop is showing, but if Word 2007 is running the box goes into some sort of spiral where it just locks Word and the QuickTouch window up.

Sometimes I am able to get to the desktop, and close the offending software (in my example Word 2007) which immediately fixes things. It is a bit of a pain because when I am typing in Word if I accidentally touch the volume slider I am done for at least 10 minutes if I cannot get into Task Manager to kill the Word process.

My machine is the dv2840se with Windows Home Premium x64 installed. For additional software I have:

- MagicTune Premium (for when I have my monitor installed)
- Logitech 64 bit drivers
- Daemon Tools

Turning off that extra software does nothing to stop the behaviour so I cannot see it influencing what is happening. HP has suggested that I do a reinstall from the recovery drive, and I plan to do that this weekend. The only thing is - how can I stop this from happening in the future?

 

Hi

Uninstall Quicktouch and all traces of it

and install the following QuickLaunch button drivers http://h10025.www1.hp.com/ewfrf/wc/...&cc=au&lang=en&os=2093&product=3593147&dlc=en

Its the same thing as quicktouch except it doesnt have the graphic user interface that pops up on your screen. The onscreen GUI is whats causing the locking/slowdown

 

Or you can do the following to disable the on line Volume Display causing the slow down without uninstalling any software. (It’s easily reversable)

1. Click the Vista start icon, bottom left.
2. Type RUN in the Start Search box, ENTER.
3. Type MSCONFIG in the OPEN: area, Click OK.
4. Click on Continue if asked.
5. Select the StartUp Tab in the System Configuration menu.
6. Remove the Checkmark from the HP Quicktouch On Screen Display item.
7. Click on OK and Restart if required.

Reverse above procedure to restore to original if desired

 

thanx deeastman, that worked for me,

 

Hey I have the same problem but i'm in windows XP, i don't know if there is something interfiering betewn the antivirus and thw quicklaunch controlers, or if it is the security vulnerability that the upgrade of the drivers try to fix. I actually have 4gb of ram in windows xp pro with the sp3 and the model is DV6500T. please help because it's really anoying

 

The fix noted above is the same whether in XP or Vista.

 

it's weird cuz i had applied the fix twice, and i didn't get results :S

Edit: it's not only when i'm online like your cases, the problem exist offline to, i really apreciate some help, i was thinking in a way to complete remove the drivers, the files and the registry entry, but i'm finding the way to do that.

I really apreciate, thanks in advance