RAM upgrade trouble on N620c

I ordered an extra gigabyte of RAM for my Compaq Evo N620c figuring that it would speed the computer up and make it useful longer. I popped off the RAM cover no problem (under the palmrest in what is one of the worst design decisions I've ever seen) and installed one chip in the first slot with no issues. However when I went to remove the 512MB chip from slot 2 I saw the following:



The second chip is somehow blocked by a piece of the chassis in the top right corner. Consequently I can't figure out how to remove the chip and have no idea how it got there in the first place. Can anyone help out with this one? HP support was worthless, refusing to help even though the unit is under warranty (yes, you read that correctly. My Evo is still under warranty thanks to HP Care Packs).

 

It looks like the very small piece the RAM is under snapped (probably because of heat).

It looks like you could just undo the locks and push that broken piece in enough so the RAM can pop up; although it looks easier to just break it off entirely. Doesn't seem likely that small bit will break anything.

 

That's a really good point. I hadn't thought of that at all...I'll give that a try.