The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Refusing Delivery?

    Discussion in 'HP' started by po1son, Jan 19, 2011.

  1. po1son

    po1son Notebook Consultant

    Reputations:
    3
    Messages:
    106
    Likes Received:
    0
    Trophy Points:
    30
    Hello, I bought a Dv6 about a week ago, and a few days after I bought it, a better coupon came out, so I ordered another Dv6 using the better coupon.

    Is refusing delivery of the first laptop a viable option? Has anybody ever refused delivery from HP before? Even though RMA seems like more of a hassle, should I RMA the laptop instead of Refusing delivery?

    Thanks,
    po1son
     
    po1son, Jan 19, 2011
    #1
  2. miner

    miner Notebook Nobel Laureate

    Reputations:
    1,326
    Messages:
    7,137
    Likes Received:
    0
    Trophy Points:
    205
    Do an RMA. HP has a 21 day no questions asked return policy, why not make use of that instead of refusing delivery which would only complicate things further. I have done HP RMA's a few times and its been relatively pain free process. They send you shipping label, you ship it (dont forget to write RMA number on box) and once they receive the laptop the refund is credited within 3-4 days.
     
    miner, Jan 19, 2011
    #2
  3. abaddon4180

    abaddon4180 Notebook Virtuoso

    Reputations:
    1,229
    Messages:
    3,412
    Likes Received:
    39
    Trophy Points:
    116
    What miner said. HPs return policy is fantastic. Just call/chat with customer service and they will email you a shipping label right away.
     
    abaddon4180, Jan 19, 2011
    #3
  4. 1k9

    1k9 Notebook Consultant

    Reputations:
    1
    Messages:
    107
    Likes Received:
    0
    Trophy Points:
    30
    RMA is the way to go, you can use the system for the 21 days, just be sure to do the RMA before the 21 days.
     
    1k9, Jan 19, 2011
    #4
  5. po1son

    po1son Notebook Consultant

    Reputations:
    3
    Messages:
    106
    Likes Received:
    0
    Trophy Points:
    30
    So I can play around with the first one for a few days, then RMA it before the 21 days? Or does it have to be new to RMA it?
     
    po1son, Jan 19, 2011
    #5
  6. abaddon4180

    abaddon4180 Notebook Virtuoso

    Reputations:
    1,229
    Messages:
    3,412
    Likes Received:
    39
    Trophy Points:
    116
    You can use it for 21 days and then request an RMA. I have actually ordered a quick-ship model and a CTO on model on the same day so I can use the quick-ship until the CTO comes.
     
    abaddon4180, Jan 19, 2011
    #6
  7. 1k9

    1k9 Notebook Consultant

    Reputations:
    1
    Messages:
    107
    Likes Received:
    0
    Trophy Points:
    30
    just remember if you call anytime after the 21 days to do an RMA you be screwed.
     
    1k9, Jan 19, 2011
    #7