Replacement Ethics?

Kind of a hypothetical question of personal e-ethics:

If HP offered you a replacement consumer notebook with upgrades of your choice (because of a bad experience with a lemon $750ish notebook)...

1) Would you take advantage of the opportunity to it's fullest? Or would you just spec out a system of equal value to your old one?

2) Why or why not?

3) What HP (consumer) notebook would you get and what specs would it have?

 

I would get something better than the problematic notebook, because you have certainly spent some time & energy dealing with this problem...

 

Because the giant corporation losing $100 won't be keeping me up at night.

 

Because if you didn't take advantage, it would haunt you later! believe me..

 

Just out of curiousity, is there not some kind of options ceiling that HP imposes if replacing your notebook? I can't see them replacing a $900 dv6000t with a $1500 dv6500t (for example). Maybe it happens in rare cases, but it is probably not the norm. IMO

 

ROFL.

As far as others have reported, you can't get software (like Office), sale-add-on accessories (like printers and stuff), or third-party accessories (like the Verizon card). Essentially, it's limited to something in the form of what you had before (a laptop with customized hardware). But even without those add-ons, I have equipped a DV9500T up to almost $4000 with just hardware upgrades and service plans.

I'm thinking that I would probably take advantage of a few upgrades as necessary, and as I feel are worth my time and frustration (like going from a mid-range DV6000Z to a midrange DV2500T) but nothing extreme like a $4000 DV9500T .

 

If it gets to the point in which HP would indeed offer you those things, or accept your request, then you are not taking advantage of them. HP knows they screwed up, and they have a desire to make you happy. Sure, they could hand out an equal system and not upgrade, but they are trying to keep you as a customer despite the issues with your now-dead notebook. Whatever $$$ they lose in giving you a new notebook, they have already made some back in the form of your previous purchase, and they are hoping that by keeping you as a customer (by offering those upgrades) you will continue to do business with HP and some day in the future (perhaps one or two laptops later) they will make more from you.

My zx5000 died a horrible death, and HP replaced it with a zd7000 that was twice the specs as my original. I could have requested one or two more upgrades, but I didn't need them so I didn't ask. Sure, they lost money then, but I went back to them and got this high-end nc8430 years later. My next purchase is probably also going to be from them, so yeah...they'll make their money off of me. Had they not offered that zd7000, I wouldn't be typing from my current HP.

 

Get the most expensive one you can, sell it on ebay or whatever, and use the money to buy a good laptop.

 

At first I thought from the title of this post that this might be a primer for our executive branch; however, upon further reading I understand the nature of the question, so, my answer:

An offer was extended; likely for valid causes. Take them up on the offer, but do not be greedy nor malicious as this would only be a detriment to your integrity.

 

Companies don't want to losse money to their competitors, especially int he lucrative computer industry.

These are the upgrades I would demand:

HD-player (A big must)
2GB memory
TV tuner
A nice 200GB HDD

Get yourself a 15.4 inch laptop with the second of third most powerful CPU. The most powerful CPU's often suffer from heat problems so stay away from them.

 

Well said!

 

The poll is missing 1 important choice. I would (and did) get a replacement that falls midway in between maxed out and the same as the original unit. I went from a DV9008nr to a DV9000z. By doing this I was able to get dedicated graphics, more memory, and a faster processor. The new unit (so far) is working flawlessly. I'm quite pleased the way HP took care of me.

Jim

 

HP would not make an offer it didn't think to be reasonable and suitable to fit the circumstances. If I were honest about whatever went wrong with the machine and a terrific offer were made, I'd happily accept and consider myself very lucky, not unethical. HP would then probably never be able to rid itself of my business.

IRL, a situation close to your example actually happened to me, but with Apple; I'm now a satisfied and very loyal customer. I'm sure other folks have experienced service like this and are also very loyal to whichever company treated them so well.

 

They have to keep their customers coming back, to make the customer satisfaction high. So i'll take the chance and max out the replacement.

"Hey look, i've spent freaking nights dealing with your tech support, losing sleep over it, and even had my data courrupted due to [insert notebook problem]. I might have even lost my job, thanks to you HP!"

 

the case manager is holding everything back... i think it is a dead end... can't even get a replacement for me

 

Your post doesn't seem to be addressing any ethical question or any other comment in this thread. Am not sure about your point.

 

He means ethical == against your conscience. Ripping off the support retailer for your own benefits.

 

I was addressing sundoggy. The OP's posts were clear.

 

Sorry, did not see that.

 

They don't easily replace one for you!! that is my point! so is there a replacment ethics? It usually doesn't go that far.... by they time they let you replace it... it is after at least 2 months and you have been sending in more than 3 times and still get problems. Kubel can't even get to talk to a case manager yet... Fxxk the possible ethics...they scewed us over first. I am over with Hp. I just hit a dead wall with the case manager! And I have heard stories that the replacment is still a lemon... Stay away from Hp.

 

So your posts don't concern ethics at all. They're meant as complaints. Seems to me you'd have served your own purposes better by starting a new thread.

 

I would take the most they offered