Return HP laptop after 21 days?

I got a dv7-4000 laptop for christmas, but i'd rather have a different HP laptop. It's been less than 30 days but more than 21 days, so is there anyway I can still return it for a full refund?

 

Sorry, but no. After 21 days, its just warranty service, etc.... Why did you wait so long though?


What is wrong with the laptop?


KJ

 

oh....thats too bad....

nothings really wrong with it. I'd just like a laptop with a backlight keyboard and a longer battery life than 2 hours

 

understood. You have a good chance of selling it on line. Ebay, Craig's List, etc... good luck.


KJ

 

So I decided to call HP anyway to see if they could do anything. I was probably on hold for 25 minutes. then after being transfered to through 4 people who could hardly speak english, they finally told me they they couldn't help because its been more than 21 days

I even told them that I'd buy a different laptop from HP after I got my refund back, so its not like HPs losing any money.

And why is their return date 21 days? all other companies I've seen have had 30 days to return anything. It's like they want to make their customers mad!

I will NEVER buy another HP product and I hope no one else ever does.

 

Not to sound facetious but if it were 30 days, someone would come along and say the same thing as your last line.

Rule of thumb: always check the return policy before buying something.

Some companies have a restocking fee. Others make YOU pay for return shipping. HP does neither. Some start the clock from the day the item is shipped to you. HP starts the clock on the day you receive it. And on day 21, you can call and have it sent back. It doesn't have to be in their possession on day 21. So when you factor all things things, it's as good as a 30 day policy.

Think about it.

On many 30 day policies, clock starts on day of shipment. It could take 3-9 days for you to get it. And then you likely would have to pay for return shipping.

I mean, one should be able figure out that they don't want a notebook in a week, or even 10 days.

 

100%!!!!! Agreed! Infact, you beat me to the punch! Lol, I was going to post a similar comment. HP is really one of the best in the industry regarding this. Most do charge a restocking fee, and you pay for shipping. For example, you bought an Alienware laptop for say, $3,000 and wanted to return it, figure 15% restocking fee which comes out to be $450 then say another $40 to $50 bucks to send it to them.... so figure you lose $500 or so. So now who are you gonna order from?

HP rules here! They are friendly on the phone and easy return. Yes, I know it was a present, but you still could have figured out the return policy as soon as you did not want to computer...oh well... Again, you can always sell it. Good luck.

KJ

 

HP also had a special deal where any laptop bought in the month of December (supposedly as a xmas present) had until Jan 21st for a return. Basically they started the clock on Jan 1st for people who may have received their presents the previous week.

 

I believe it was up to Jan. 15. Note the orginal post was Jan. 21, so it you were right he should have been able to return it, but I'm 100% sure it was Jan. 15. Oh well, sell, sell, sell.

KJ

 

I have to agree with 2.0 and Joe on this OP. You can't blame HP for this. They noted very well that it is an unconditional 21 day return cycle. You must be grateful that it is unconditional, since HP doesn't even hand out a restocking fee or ask any questions. Dell's return policy may give you 30 days, you if you even break the seal to peek inside, you will charged a hefty restocking fee. So yeah, always read the return conditions before ordering anything.

 

Wow, thats new to me. I did not know Dell did that. I know Toshiba only has 14 days to return or something less like that and that is only on pre configured models. I think CTO's have a restock fee. Sounds like HP is the best of the bunch. I'd never buy a dell now.

 

Don't quote me 100% on it but I heard that if you break the Alienware seal, you will get charged a restocking fee for a return. No such manners with HP if you do play test your laptop.

 

Dell does charge a restocking fee but if you complain over the phone enough they will sometimes waive it. HPs return policy is awesome, though. 21 days, no questions asked.

 

Sorry to get on this late, but I have a few things to add:

1) Though they are not required to, HP will frequently extend the 21 day window (with all of the effective extensions as Mr. 2.0 correctly explains) to as long as 30 days. The Resolutions Dept. (direct dial: 888-227-8451) has the authority to make the call on their own, and are likely to do it if you, a) have any reasonable explanation for why you need more time and, very importantly, your attitude is respectful, even grateful. Many seem to resent this suggestion, as if it is their right to have exceptions made for them and the HP employees should just jump to attention and accommodate them. Sorry, don't know what world you live in, but in mine, when you askin for summpin you not entitled to, you ask reeeel nice.

2. From my experience, had you asked for an exchange, rather than a refund with a "promise" to buy another HP product, you may have been more successful. Believe it or not, when you say: "I want all my money back; then I'll use it to buy another HP product," they may not believe you! (I wouldn't!)

Right now I'm in the midst of being royally screwed by HP over the Envy 14/Radiance screen debacle of January 2011 (don't ask, but if you really wanna know, check out the threads under Envy and HDX). I have a lot of good contacts, have purchased about 15 products in the past year - for myself, my business, or for clients - and I played by the rules and was just unlucky. I think my circumstances warrant a little extra juice to get me to the front of the line for Radiance replacements and no one shares my view nor appears to have any juice on this political hot potato inside HP. I'm pissed. But I have had too many good experiences with HP, free loaners for 6 months, 75% discounts after sticking it out with a run of defective products, etc. So no, I am not going to never buy anything from HP again and I sure as hell don't wish no one else does. With all of its faults, it's usually on the leading edge of performance and design at very low price points (though with dubious quality), and their customer support truly is the best in the business - you just have to know "the rules." Even if you don't buy their products, you want them to thrive, because they bring prices down in all the market segments they are in and often have the best damn product going (the Envy 14 with Radiance display - snif - the dm1, dm3 to name a few) I'm going to pull every string I can find to pull, call and email people enough to make them want to take care of me just to get me to leave them alone (without becoming so annoying they want to "punish" me by denying me what I seek) and continue until they tell me I'm dead in the water unless I want a nice computer with a very mediocre screen for a good price (after multiple "we're sorry" discounts) - which I do not.

I guess there was no real need for that last paragraph; I think I'm trying to illustrate what I consider a saner and more productive approach when you want something they don't want to - or have to - give you. And if I lose on this one, it will really be the first time in over a year, some 15 purchases (25 if you include all the returns/replacements/upgrades) and I will chalk it up to: luck had to run out eventually...then I'll probably whine and rant a bit on NBR just to get it out of my system.

 

lovelaptops, if I may say....very well written... I actually read the whole thing! Lol, and yeah, you have a great attitude. Best of luck in all your endeavors.


KJ

 

When there is nothing wrong with the notbook,you have nothing to stand for in my opinion.I think they have every right for not returning back the money or replacing it for an other series.If there was someting wrong with it,then it would be something diferent.

 

HP doesn't have restocking fees?

 

NOPE! Alienware and others can learn much from HP. Be cool with your customers and they will come back.

KJ

 

ebay is a total ripoff to sell. they take 9% cut and you have to ship the dam POS. also, you risk the buyer protection program debiting your CC for fraud.

you are better off using craigslist and having the ax-murderer come to your address and have your liver with fava beans and a bottle of chianti slurrrppppp slurrrppppp

 

That is good HP...

 

it does differentiate HP from the rest. its a policy designed to alleviate the fear of purchase and to insure that you get what you want. Thankfully there are not very may who truly abuse it by sending back damaged products.

Rules are rules though and they can hold you to the letter if they want. I got stung a long time ago over a mail in rebate just because I left town on extended vacation and didn't get it sent in on time. no dice it was my fault and yet I continue to buy HP to this day.

 

You could buy an extended battery from HP, that should give you a much better battery life.