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    Returning hp laptop

    Discussion in 'HP' started by Briju, Feb 25, 2011.

  1. Briju

    Briju Notebook Guru

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    spoke to the hp representative about returning my hp dv7t quad edition laptop. reason for return: intel's revelation about the design flaw in the chip accompanying the sandy bridge processor.
    the representative said that intel is expected to come out with a fix to the problem in mid-april and i can return it immediately after that. she said hp will send me an email to let me know when intel has fixed the problem.
    they will accept returns till april 30th she said.

    my problem: i have thrown away the packing in which my laptop came. the lady said i will have to manage obtaining a bag for the laptop on my own. she said perhaps fedex will help out with the packaging. any suggestions for me regarding how i should pack my laptop when i return it to hp?

    another question: i got a discount of $250 when i purchased the hp dv7tqe laptop. should i stick to getting the same laptop or should i try getting an hp envy 17 3D? i am hoping the envy with sandy bridge would be out by april. any info on this would be helpful. thanks.
     
    Briju, Feb 25, 2011
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  2. Judicator

    Judicator Judged and found wanting.

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    I would make very sure of this; while they may accept returns until April 30th, chances are that it will only be for replacement by the same model. If you're thinking about returning it for a different model at that point, they may not allow it.

    As for packaging, I would go for a slightly oversized box (about an extra half-inch to inch on all sides of the notebook, and fill the space between the notebook and the sides with as many packing peanuts or air bags as you can pack in so the notebook is snug and won't move.
     
    Judicator, Feb 26, 2011
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  3. Briju

    Briju Notebook Guru

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    thanks for the suggestion.
     
    Briju, Feb 28, 2011
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  4. hdt

    hdt Notebook Geek

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    If you are in the US, Fedex/Kinko's (I suppose officially Fedex Office) locations have laptop shipping boxes.
     
    hdt, Mar 3, 2011
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  5. ruz32

    ruz32 Newbie

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    I believe some shipping companies sell boxes that you can use. If not, the office supplies store is your next option. Judicator said it right, you have to place your laptop over a box and put paper or Styrofoam as stuffing so that it can't be bumped easily inside. As for the shifting of unit, I don't think they allow it. :)

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    Last edited by a moderator: May 8, 2015
    ruz32, Mar 25, 2011
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