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    Returning my DV5t to HP to fix graphics card

    Discussion in 'HP' started by wontons, Feb 22, 2009.

  1. wontons

    wontons Notebook Consultant

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    So I confirmed that my graphics card is dying/burning out. I called HP Support and they told me to send it back in. My screen starts pixelating when i play games and occasionally my graphics driver fails and I get a blue screen signaling that my graphics card is definitely dying.

    My question is: Can I ask HP for any upgrades or improvements since this apparently a manufacturing defect and it is not my fault? Can I be compensated for the 2 weeks + that it will take for my computer to be fixed?
     
    wontons, Feb 22, 2009
    #1
  2. Greg

    Greg Notebook Nobel Laureate

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    About the only thing you'll get out of them is a "sorry for the inconvenience." No manufacturer (usually) gives out freebies for trouble.
     
    Greg, Feb 22, 2009
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  3. Hep!

    Hep! sees beauty in everything

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    They're replacing it for free, as per their warranty agreement. If you had paid extra for overnight replacement or such and they took two weeks, then you're have some recourse. But standard warranty? Nah.
     
    Hep!, Feb 22, 2009
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