The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Ridiculous support

    Discussion in 'HP' started by StephenB, Jan 20, 2006.

  1. StephenB

    StephenB Notebook Enthusiast

    Reputations:
    0
    Messages:
    20
    Likes Received:
    0
    Trophy Points:
    5
    So yesterday i bought a new Presario laptop from bestbuy. I brought it home and opened it discovering that it was missing one rubber foot. No problem, I'll just call tech support and ask them to mail me some rubber feet.

    After 40 minutes, 4 trips through the phone maze,and 1 disconnect I was finally told that canadian tech cannot mail out the rubber feet, but they were willing to have the laptop couriered in for service! Or he suggested i could go to radio shack to buy some of their rubber feet.

    Oddly during my 40 minute journey through compaq's phone system i did visit US tech support (accessed via the canadian tech support phone number ... ?) who were willing to mail me the feet until they discouvered i was in canada.

    AGGGHHHH! I feel stupid returning a laptop over a missing foot but I really tried to do the reasonable thing. And of course I have to wonder what could happen if i had a real problem.....

    Sorry Compaq, but my only experience of your company sucks.

    stephen
     
    StephenB, Jan 20, 2006
    #1
  2. WonderDude

    WonderDude Notebook Geek

    Reputations:
    2
    Messages:
    98
    Likes Received:
    0
    Trophy Points:
    15
    Man! That SUX!! Companies should reaaly work on their Canadean relations. It seems like I keep hearing bad things about shipping and support for all you guys up north. :(
     
    WonderDude, Jan 20, 2006
    #2
  3. xAMDvsIntelx

    xAMDvsIntelx Notebook Deity

    Reputations:
    464
    Messages:
    3,221
    Likes Received:
    0
    Trophy Points:
    105
    You could try going back to the store where you bought your notebook and ask for some rubber feet there.
     
    xAMDvsIntelx, Jan 20, 2006
    #3
  4. JiantBrane

    JiantBrane Notebook Evangelist

    Reputations:
    108
    Messages:
    634
    Likes Received:
    0
    Trophy Points:
    30
    The international mailing probably presents some sort of legal problem. Either that or some sort of managerial BS. If you take it back to the store, I'm pretty sure it's enough to qualify for a refund. And I would do a refund, rather than an exchange. Get a brand-new receipt.

    Howie
     
    JiantBrane, Jan 20, 2006
    #4