Screen Replacement Options???

Hi guys,

In general, for screen replacement on a HP business notebook, what is the best option?

1) Ship it back to HP
2) Let a tech replace it onsite
3) Ask for the whole display assembly and replace it myself

I've mostly had Dell business notebooks in the past, so I'm not sure how good HP business repair quality is. I've searched the forums here and found some stories of people not being very happy with their repair quality when it has been sent back to HP and when they've had technicians on site so I was considering just asking for the whole display assembly and then replacing it myself.

I would really appreciate any thoughts you guys have on this. Thanks.

 

I've read those nightmare stories and seen the pictures of the laptop upon its returned 'repaired' state. If you do send it to HP make sure you document the condition of your laptop before you send it it with pictures and I'd probably also include a note affixed to the laptop stating the problem you want repaired (seen a few ppl post stupid things like they sent it in for a new motherboard and HP just replaced the keyboard....duh). I don't think HP will send you the display assembly but it doesn't hurt to ask if you feel up to the task.

Cheers,

/Reby

 

I disagree with the above statement. HP's business notebook repairs are fine, very different in quality compared to its consumer line which the above poster is referring to (they outsource their repair services to different companies). The best option is of course to have it done onsite if you can. You can then ensure that precautions are taken, e.g. making sure the tech doesn't pry open the chassis, scratch the panel, forcefully remove a screw, etc.

HP doesn't send out parts such as an LCD for customer replacement.

 

If you do send it in make sure you back up your data,they tend to reformat drives alot for any kind of repair.

 

In general, for on site repairs, are the technicians some random shop that is located in my area or are they actual HP technicians?

Thanks a lot for any info you guys have. I appreciate it.

 

Depends on where you are. In major cities, they are most likely from contract firms that handle all HP enterprise repairs. Regardless, they are HP trained and certified, although that doesn't mean they won't pry open the chassis or scratch the lid because apparently, they aren't trained on every single new model that HP releases. Before they begin any repairs, I always ask them if they have read the maintenance guide for my particular model. If they haven't, I will get them to take a look at it first because chances are, they may just miss some screws and start prying the chassis. Often, they are even grateful because it saves them the trouble of breaking your computer and then having to request for a replacement. Similar experience with other brands.

Now, when you think of it, I'm always annoyed at the fact that I can fix my computers better than these techs can, but HP would just refuse to provide me with the parts under warranty. Obviously, fixing computers isn't my day job, but I'm often more careful and thorough than these certified techs.

 

Yeah, the issue of being not careful with the notebook is my biggest worry when it comes to random contracted repair firms.

I don't understand why it's against HP policy to ship out replacement items when other companies like Dell are more than willing to.

 

HP will replace it for you they arent going to let you do it your self.

 

I would google search for somewhere that sells these screens for your model. They are usually under $100 and are very easy to replace. I just did one in a Toshiba for someone in under half an hour! Only cost $80. The one before that cost him $600 for some one to do it for him. What a waste of money.