Serious Laptop troubles

i have an hp Pavillion dv 6000 with vista, my laptop is in serious lock up. every time i reset and try to click on something, and even when not even moving the mouse, the entire laptop starts to load what i think is the disk clean-up because this happened after i tried to launch the disk-cleanup and it said "disk clean-up will start once you restart your computer". the laptop loads this thing for hours and has never finished loading, and when you try to do something everything gets whiter, like it fades. some times it also goes to a black screen and i have to restart it there too.

from what ive found out its probably due to a corrupt .dll file called rasmans.dll. i cant fix it either because i cant open the internet. i cant open anything. i cant even back up my data! everything freezes when i try to do something! worst of all i need a final essay so if there is some way i can save my data on another computer that would be good, but id really like to fix my laptop without wiping it.

 

Choose:

1. Use a Vista disc and do a repair install.
2. Restore from a restore point.
3. Pull the HDD, backup using a different computer.
4. Reformat from the recovery partition.
5. Reformat using a Vista disc (clean install).

 

ok.....i dont know how to do any of that lol. plz be more specific.

 

Can you start in safe mode? Hit the F8 button when restarting?

 

I gave you the keywords, all you have to do is run them by Google now.

 

ok well are all those safe ways that wont delete any of my data?

 

1, 2, and 3 are.

 

Hey micro. I sympathize with you - Vista has been a nightmare for me also. Above suggestions are good - the easy fix is to do a system restore, but sounds like you might need to do a safe mode boot to do the restore. To do a safe mode boot, just hit the F8 key repeatedly as soon as you see the first Windows logo. Then select "Safe mode with networking." Once everything is up and running, select Start, Run and then type "rstrui.exe" which will manually launch the system restore utility. Pick a restore before your problem started happening. If that doesn't work, come back and we can guide you thru some other stuff prior to reformating/clean install. Good luck.

 

ok well thats a problem....for some reason my computer doesnt have the "run" choice.

also, wouldnt backing my laptop up with a different computer replace any information ive saved?

 

hi micro102, to add the run option please follow the steps below:

right mouse click the windows logo, bottom left of the screen.
click Properties
Under 'Start Menu', click Customize
Under Customize Start Menu, scroll down the list until you see 'Run command'
Tick the box then click OK

Click the windows logo, bottom left of the screen, click Run