Small Claims Court against HP

Me as well, but I want to vomit everytime I see flipfirs/2.0's "NBR Hp" signature...especially after all the stress this poor dude has gone through.
It's like listening to someone try to argue that Dodge makes a car as well as Toyota.....Anyway, we are all here to see what happens and help Vert through this lousy period....
You guys are fun so no offense flipfire/2.0...


joe

 

That team logo signifies those who offer help to HP product owners based on our collective experiences and knowledge. It's not a cheerleading/glee club.

Neither do we deny or ignore headaches peeps suffer on account of HP products and support. Quite the opposite. Our goal is to be the analgesic.

 

As 2.0 stated, the NBR HP Team doesn't signify that we are representing HP or that they are the best laptop brand out there, it signifies that we are here to help everybody in this forum specifically with HP brand computers/laptops. I'm not trying to be mean, but don't comment on things you know nothing about. NBR stands for notebookreview, which is this forum, and the hp team stands for the people here who help others with their problems with HP computers. It doesn't have anything to do with marketing or telling people they NEED to buy or that HP is the best brand to buy, it means we are here to help. Simple as that.

 

yes, i know what it stands for...and I know what it means, it's just the visual that's all...(not to be mean)...
all in all just hoping he wins his case...

 

I hope he wins the case too. Corporations need to learn that every customer is important and that they need to take care of the people who buy their products. That's the worst part about big companies, they lose their perspective and stop caring about their individual customers and only care about the money the bigger accounts they deal with.

HP Support is a hit or miss type deal, I've said it in the past and I'll say it again, their tech support people (not all, but most) are dumb as rocks when it comes to computers. They are only reading off of a computer screen and don't even listen to you as a person even if you know what you're talking about. It's also sad when you call support and you can barely understand the people because they are mostly all in India.

I like their products a lot, but they need to do more in the tech support and customer support section in order to keep their customers happy and have more return customers.

 

you know it really stinks when a company forgets that $500 to whatever is alot of money to some people....you would think doing the best they can to satisfy without giving away all their fortunes would be a priority.

 

I'm a network administrator. In the past few years I've come to hate Symantec and it's products. Buggy up the yin-yang and their "tech support" is atrocious... Can hardly understand the tech and they are OBVIOUSLY reading from a script. It's not even worth calling. I've stopped all symantec purchases at our company. It seems HP is suffering from the same delusions that farming out tech support will not hurt them in the long run.

 

blame those MBA's running things , might have a great education , and know how to count beans , cut costs and improve short term proifits , but business sense ? not 1 farking ounce ! they have succeeding grinding many businesses into the ground . looks like HP is following

 

I think you said the magic words: "Short term profits." Short-term-based executive incentives don't help matters any. But not to worry. They can drive a formerly great company into the ground and still walk away with a $60 million package when they get "fired."

Wake-up shareholders, and look beyond the next few quarters - especially you large institutional guys... throw some of that weight around! You own the company, after all.

 

Vertical2010,

Have you filed your Small Claims Court case yet?

 

Hi Canyon. I want to make sure I have everything correct, so I have been researching things for past week. Yes. I will file within the next few days. I went to the courthouse a few days ago and have the appropriate documents and have researched the matter at length with the court clerk.

HP has been so nasty, unfair, and deceptive that I want to make sure I have everything in line before filing. There are some particulars that pertain to my Mass Ch 93A filing, and I want to make sure I comply with all of them since HP has been SO DECEPTIVE, EVASIVE and FRAUDULENT in their actions (Disagree HP? Sue ME!).

The rep for the AG's office even stated that they have had NUMEROUS complaints HP but they haven't YET risen to the level of an AG suit agaisnt the corporation, as in the case of AG Cuomo and the state of new York (not on the record, but just a matter of time). Disagree HP? Sue me.

This is not just your standard case but a 93A filing which charges that HP has been fraudulent, deceptive, and unfair (not to mention unethical) in refusing warranty support (disagree HP? Sue me..)

 

AG's office has managed to go against Dell in the past for their deceptive practices. Maybe its HP's turn.

 

As a matter of fact, I have extensively analyzed our current dilemma and decided this forum is excellent place to respond. Based on the below comments, I challenge HP to respond.

I hereby challenge HP to defend themselves. I charge HP with NUMEROUS deceptive and fraudulent actions as delineated in these posts and HP has chosen not to respond (disagree HP? Sue me).

Specifically, how many instances of DAMAGE to customer laptops, submitted for repair, has HP experienced in the past 12 months? How many HP/Compaq Laptops under warranty in the past 12 months have been submitted MORE THAN ONCE for warranty repairs? How many of those HP/Compaq in-warranty laptops have been returned for a THIRD time within the warranty period. AND how many laptops have been returned with DAMAGE DONE BY HP REPAIR?

How many times has HP been sued in small claims court (worldwide). How many consumer lawsuits has HP LOST within the last 48 months? THANK YOU FOR YOUR PROMPT RESPONSE. Think any of my comments are inappropriate or irresponsible? Sue me HP. I welcome it.

 

Thanks for the update vertical.

It sounds like you are really doing your homework and properly preparing your case. Calling the AG office in your state and researching the legal particulars of a 93A filing is very smart. I commend your commitment and attention to detail. HP is going to regret messing with you.

From your conversation with the Attorney General's Office is it safe to say that all consumers experiencing warranty support problems with HP would be well advised to submit a complaint to their state's AG office?

Do you know if the AG office forwards a copy of the complaint to HP on behalf of the consumer?

I would certainly expect that an AG suit from one or more states would certainly be a loud wake up call to HP and prompt significant improvement in their customer warranty support/repair service.

I would also like to see HP reply directly to your challenge. Although I would be very surprised if they actually did.

Keep up the good work vertical!

 

Vert:

My advice? Let sleeping dogs lie - don't poke them, don't prod them, don;t call them out - just keep doing what you're doing, follow the proper legal avenues, and file the suit.

Calling them out here to explain themselves will do absolutely NOTHING to help you, as this is in no way a legal forum, and I highly doubt they even will know you called them out.

Just follow proper procedures and protocol with your legal course of action, and don't be drawn into the small stuff.

It's not worth the effort, and will not help your case.

Just my $.02 - feel free to keep the change.

Good luck with your case - many a Goliath have been slain by Davids.


T

 

The only active company reps on here AFAIK are found in the SAGER forums. I think HP responded to some concern on here two years ago. I remember reading it last year.

 

Have you filed the case yet? I am interested to hear the outcome.

 

Yes, I have filed. Court date won't be for a while.

 

Ok. keep us updated

 

Will do. And anyone thinking of taking HP to court, feel free to e-mail me if you have any questions. It's not that hard to do and seems to be, in many cases, the ONLY thing that will get HP to take you serioously.

 

Vertical,

Any updates on your court case?

Has HP acknowledged receipt of your summons?

 

Yeah, I mean if they like IGNORE it, you'll end up with a judgment against them. Now, how to collect, I wouldn't know, and that might vary from state to state.

Do keep us updated, and continued luck to you!

T

 

Hi Canyon. HP contacted me to settle it, but things not yet final. I'll let you know what I can once it's over with..

 

Thanks Vertical, I am sure the forum group is very curious to know how it works out for you.

Is HP trying to stipulate some type of gag requirement as part of their settlement offer?

 

Good job!

Let's see what happens - here's wishing the best...

I mean, really, it's not like you're out to profit off of them - you're just trying to get what you PAID for, period.

T

 

Hi vertical2010-
I sympathize with you 100%. I too am involved in a service dispute with HP and if they dont resolve my problem satisfactorily within the next 7 days I will be filing a small claims action against HP in NJ Small Claims Court.

HP's 3 year additional service agreement is worthless and the way they treat you on the phone is so unprofessional. I've told all of my friends and work associates to never buy a HP product as a result of their poor service reputation. They seem to go out of their way to make the service process as painful as possible. Nothing will change till they clean house at HP, especially getting rid of a 'Herbert Townsend', a supervisor in their Service Dept. in Texas who is completely disrespectful to HP customers.

 

Explain your issue billy.

 

For all those interested, I started this thread and filed suit against HP in Massachusetts small claims court after getting nowhere for over 3 months (see "horrible repair service" thread for details). HP contacted me to settle the lawsuit about two weeks after I filed it, and agreed to my terms (covering expenses, etc.). It's good to see that HP at least takes the legal process seriously.

I was contacted by someone in the executive office who informed me it was her job to settle these matters. Strangely, she didin't seem the least bit familiar with my extensively-documented case (or claimed she wasn't), and didn't seem interested - just wanted to get rid of it.

In my long battle to get HP to honor their warranty and acknowledge the damage HP repair did to my laptop, she was the FIRST person I spoke with who actually wanted to resolve things and treated me respectfully (i.e., as an equal party to the warranty contract).

It's unfortunate it took a lawsuit to get HP's attention, and to get them to honor the warranty contract. I hate to see the court system (that we all pay for) clogged up with this sort of stuff. But, as a last resort for me, it worked.

Anyone feeling they need to resort to this option feel free to contact me for further details.

 

Hi Vertical,

Did you and HP agree to an amount and has your case settled?

If so, can you give us more details and can you say if a gag requirement of some type was stipulated as part of your settlement?

I am curious if the amount you received was high enough to warrant the extra time you spent to take the legal route?

Thanks

 

Yes, my case was settled for an amount that covered my expenses. No gag requirement - just wanted to make sure payment had cleared before stating any details. I'm glad i went the legal route. I only asked for a nominal amount for my time, and recovered all real expenses. If i had not sued i wouldn't have recovered anything additional. The lawsuit part itself was not very time-consuming, since it was settled before going to trial. Thanks for your interest and support.

 

hey vertical do update the details of the amt u received from HP as a settlement after the funds clear in ur account, and gud going, keep up the gud work, I always hate those Indians on the other side of the phone line whole just r reading off sum ****ty script and have no knowledge regarding the issue u r talking to thm abt, I have dealt with T-Mobile, Samsung, Dell, Nokia, Sony Ericsson and many other warranty prbs in the past, mostly with those INdians , but never came close enough to suing thm, as suing is a bit diff in UK compared to the US. Anyways i normaly get my demand out of these warranty people, sumtimes it takes long, but I do get sumthing out of thm (or I knw sum people inside the warranty dept. which helps at times )
Gud luck and thnks for keeping us updated.

 

You are welcome Vertical. Thanks for the update. I am glad that you were able to get what you wanted without an undue amount of effort. Suing in Small Claims Court does work. Most cases are settled beforehand and never go to trial. Other consumers with an ongoing warranty problem with HP who have not received a fair and reasonable repair service may well consider this route.

 

WOW!! I just read this entire thread and as I sit here in front of my dv9233cl I'm just PRAY'N it don't break!!

 

Glad you stuck it to them! I wish more people in the world would stand up for themselves.

I haven't had the bad experience with HP that most people seem to have had but have done things like this in the past and it is a long road to haul as I just got fired for doing it. I don't regret it but it will make me cover my arse better in the future!

 

Congratulatoins!

 

Hello. Congratulations on your settlement.

I am about to undertake a suit against HP as well for a different reason.

Later,
Jason

 

i dont think it said anywhere (i read all 9 pages)
how much was this laptop initially, what are the specs?

 

GOOD LUCK!

 

It was a low end COMPAQ ($500). That's the funny thing. The cost to HP to replace it might have been around $100-150 (including the windows license), and they probably spent 5-10 times that in fighting it, and 500-1,000 times that in lost business due to bad press (here and elsewhere). And they lost a previously loyal customer (me) for life, as well as other family members.

Was my time worth it for a low-end laptop? Yes. Because it came down to principle, and I just sort of made it a hobby, working on it when I had nothing better to do. And now I save time when buying new electronics - I don't have to bother researching any HP products. Nor do I have to waste time dealing with them or HP support (or rather, non-support) when they break.

 

Congratulations! I'm glad you went through with the lawsuit. Companies need to respect their customers.

 

So I live in Massachusset's. I do have an AG mediator but I am thinking about filing a small claims for a lost computer and failure to comply with warranty. I got the faithful call from Ginger today offering only cost for just laptop and nothing else (half of the total claim). Would appreciate a shout out from Vertical in regards to his case.

 

Easy way to resolve an anal manufacturer's practice. Take the original unit go back to the retailer, ask a friend to pretend-purchase the exact same unit, then switch the unit and walk out the door. Then allow the legal process to chase YOU, run it's course, exposing the retailer and/or manufacturer flaws in product and service. I can guarantee you that if you are prepared to go to this level, you will see results VERY quickly. The worst thing a retailer and/or manufacturer want is wide spread publicity of their shoddy practices as there will be competitor's eager to capitali$e on their bad publicity.

In doing this, you become the head, and they become the tail. Otherwise you are pretty much a victim to their lousy creations/practices.

 

not sure exactly what you are suggesting here, but it sounds like something that would result in a shoplifting charge lol.

why not just purchase the ADP and smash it to bits with a hammer?

 

Sue HP if you must, but let's not encourage people to commit illegal acts. Especially destructive ones.

Getting a HP case manager is still the preferred method of dispute resolution.

 

Do not promote illegal actions.

 

It's another option. I leave it to the reader to decide if it is illegal, or whether it is a way of taking a decisive stand against analism by manufacturer and/or retailer. Do you wish to be the head or the tail? If want to be the tail, then you are pretty much a victim to their lousy creations/practices that *do not* have your interests at heart.

 

This is a success story. Most people do not have the patience to put in the time or effort to stand up for their principles. This here is an example I can take to heart.

 

Hi mithic. Don't know how much of my novel you read. I also had an AG mediator, but he was totally useless. The AG farmed it out to the local mayor's office and I got some 20 year old (I'm sure related to the mayor) who just wanted to check off the block to get credit for it. He seemd intimidated by whoever he talked to at HP.

As for Ginger, I told her if she would just add a little goodwill gesture (like a $50 coupon for the HELL HP put me thru) I would go away, but she said ABSOLUTELTY nothing beyoind the original cost. Guess legal has more leeway - they really just wanted to dump it and agreed to what I asked for. So I say go ahead and sue. That seems to be the only thing that makes HP take you seriously. They continue their terrible behavior because they assume most people won't sue, and they are correct in that assumption. And the process is relatively easy here in MA. Good luck. Keep us informed and feel free to e-mail me with any questions.

 

To start off with, congratulations!
And to keep talking. Statistically only 1 in 25 bad faith cases ever makes it anywhere close to court. HP saves themselves quite a bit of money by employing someone that will just deny any claim that you make. Of course if you get a lawyer/go to court it gets bumped and they want to settle because if it ever does go to court they would lose money.
As for me, I wish I did do something similar back in the day. I type this on a zd8000 laptop, and I did send it in to HP for repairs once. It came back missing restore CD's which they told me I needed to include, with a wrong DVD burner and god knows what other problems. This happened 2 years ago and I only realized I was missing the CD a month ago... had to pay 15 bucks for a new one, they refused to replace mine.
Anyhow, keep the first paragraph in mind when you agree to just let them pay you the cost of the laptop with no other costs. If they're willing to go that far, it's to shut you up, not offer you a once in a lifetime chance.

 

Thanks Dante411x. Good advice.