Someone PLEASE help.. Blu-Ray Rom not playing Blu-ray movies

Hello guys. I haven't posted here in a while. I seem to have a problem with my Blu-Ray drive. It worked fine when I first got my laptop. I only have one movie, which I watch on occasion, but when I tried to play it recently, the drive will not recognize the disc. It plays regular DVD movies OK. I have tried searching HP's site (and the rest of the internet) for firmware drivers or updates, but no no avail. I have made a significant number of software updates to my PC, so after a few system restores, I have done a complete system recovery. I used the discs that I ordered with my Laptop at first. That took about 6 hours to do, but that did not solve the problem. I then did another system recovery using the recovery partition on my Hard drive. That took about a half an hour, but still, no luck. Any advice?

computer specs:

Hp DV9700t

-Windows Vista Ultimate x64
- 500 GB Hard drive (250x2) 5400 RPM
- Intel Core 2 Duo T9300 2.5Ghz
- 4 GB DDR SD Ram
- HP Brightview 1680x1050 screen.
-Blu-Ray ROM combo Drive.

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Blu-Ray drive info from device manager:

-MAT****A BD-CMB UJ-120 ATA Device
-Drivern Provider: Microsoft
-driver version: 6.0.6000.16386
- driver date: 6/21/2006
-Driver Signer: Microsoft Windows

Current Region: Region 1

Device Description: CD-ROM Drive

Device type: DVD/CD-Rom drives
Manufacturer: (Standard CD-ROM Drives)
Location: Location 0 (Channel 0, Target 0, Lun 0)

Status: This device is working properly

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Thanks for any and all help

 

Is quickplay installed on your laptop? If so, it is the only program hp provides that can play blu-ray movies.

 

Is quickplay installed on your laptop? If so, it is the only program hp provides that can play blu-ray movies.

 

Most likely the disc encryption is blocking play on the PC drive. Download slysoft "anydvd" for HD and it will remove all the protection BS and you can play the disk with no issue...........and also make a backup if the need be......

 

Clayton:

Yes QP is installed.... still not working

kittmaster:

thanks for the tip. will look into it and check back to give results

 

UPDATE: NOPE, anyDVD did not work. It says there is no disk in drive, when in fact there is my Blu-Ray disk in the drive.

This seems to be the general problem... The computer isn't even recognizing the fact that I have a Blu-Ray disk in the drive.

 

It sounds like the drive needs to be replaced...

 

Well I might have the solution for you! This EXACT thing happened with my 9700T. I took a Q-Tip and cleaned the blu-ray lens. That's all nothing magical, and just wiped over it a few times, and voila, the blu-ray was being read and worked again. I can pretty much guarantee, that's the problem not disc encryption or anything crazy like that. The lens probably got some dust and needs cleaning. Remember DVDs use another laser, so that's why it's still being able to be read, which was a hint to me when I cleaned mine that it was most likely the lens not picking up the blu-ray.

 

Greg:
You may be right. I got this laptop in mid-March. I wonder if its still under warranty.


Jonathan360:

Thanks for the tip. I gave it a shot. I even rubbed some alchohol (evaporates very fast) on both lenses. Still a no go. WHy won;t they just make the firmware for the drive available? Does anyone else with this model have a device manager that reads the same values for this drive as I stated above?

 

i think i may call HP. I really dread their Customer Service, but if anyone has anymore suggestions...

 

I wonder if you can convince them that you can replace the drive yourself if they send one to you so that you don't have to take the risk of sending the entire thing back....

 

should be the pick up lens. dvd disk uses a red laser to read while the bd disk use a blue laser to read. does your player have two lenses?

 

You should probably try another movie too... go rent one from Blockbuster or something. Just my $0.02.

 

I have a hp 9700t running vista 64 with the same optical drive as you.I can use normal cds and dvds but I get a no disk for blu-ray.I think there may be a pattern here.If anybody has an answer I sure would like to see it.

 

Well as I posted before, I have had that same issue. I ended up just cleaning the disc lens a bunch and it finally worked.

 

download the newest hp quickplay ,had the same problem after downloading quickplay again everything is fine