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    Sound coming from both speakers and headphone

    Discussion in 'HP' started by danz24, Oct 21, 2008.

  1. danz24

    danz24 Notebook Enthusiast

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    Hi guys I have a HP dv5 1008ca or dv5z, w/ vista
    The problem is that when I plug in my headphones the sound coming from the laptop speakers does NOT mute. I had this laptop for about a month or two and I know that when I plug in my headphones the laptop speakers should mute, not playing at the same time Any ideas??

    I tried,
    updating drivers
    change settings on hardware and sound configurations

    Someone please help me. I'd rather NOT talk to HP technical support again, they are terrible, or at least the one I talked with.
     
    danz24, Oct 21, 2008
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  2. Everway9

    Everway9 Notebook Consultant

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    Get a emergancy CD eject pin or a very well straightened paper clip and put that in the headphone socket making sure its all the way in and touching the one of the internal side contacts. This should replicate a headphone plug being inserted in the jack and determine if its the jack connection thats at fault or not. Hope you follow that ok!

    P.S. I have had many experiences with HP support as I work for a HP reseller company. They make me age very fast! Untill I started working for my company I had dark brown hair.... now its getting very grey! LOL!
     
    Everway9, Oct 21, 2008
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  3. redrazor11

    redrazor11 Formerly waterwizard11

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    You should be able to enable and/or disable the different output sources through the audio program for the device that came with the laptop. Also...did you try both headphone jacks to see if it would mute? I'm not sure of the program, but it's on the dv5z. It has a black rectangular UI, and it should have the option to enable or disable each individual output device.
     
    redrazor11, Oct 21, 2008
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  4. danz24

    danz24 Notebook Enthusiast

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    Everway: Sorry I dont fully understand how the paper clip method works.

    Waterwizard. I can change the mute settings through control panel>sound and from IDT audio control settings. Yes I have tried all the jacks and all the other configurations to no avail :(
     
    danz24, Oct 21, 2008
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  5. danz24

    danz24 Notebook Enthusiast

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    anyone else?
     
    danz24, Oct 21, 2008
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  6. Everway9

    Everway9 Notebook Consultant

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    Do you have any other headphones you could try?
     
    Everway9, Oct 22, 2008
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  7. Pranalien

    Pranalien Notebook Veteran

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    I don't think you can resolve the sound issue without taking your laptop back to HP Tech Support. Lots of Compaqs and Pavilions ship with this defect where the audio port is improperly connected to the motherboard. Take it to HP service center. They will repair it for free if you do have the warranty.
     
    Pranalien, Oct 22, 2008
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  8. danz24

    danz24 Notebook Enthusiast

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    im on the phone with them right now. On hold. 5 min and counting...
    But at least the guy seems like he knows his stuff. Hope it goes well. Thanks for the help guys
     
    danz24, Oct 22, 2008
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  9. James_007

    James_007 Newbie

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    Hi, I did have the Compaq V6000 Model and it has the same prob of Sound output, what the HP Tech Support advise, is it a hardware problem or something we can take care..
    Thanx
     
    James_007, Dec 28, 2008
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  10. beut

    beut Notebook Consultant

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    The problem probably is from audio board. It cannot close the ouput to internal speaker when a headphone is used. You can try to disconnect and reconnect the cable to audio board. A defect audio board can cause the system has no sound to speaker.

    Follow this guide to access the audio board.
    If the problem doesn't go away, you need to change the audio board.
     
    beut, Dec 29, 2008
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  11. beut

    beut Notebook Consultant

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    Try to reseat the cable from audio board.
    Follow the instruction from here.
    You need a new audio board if the problem is the same.
     
    beut, Dec 29, 2008
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  12. James_007

    James_007 Newbie

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    Happy New Year and Thankyou. I'll try that...
     
    James_007, Jan 4, 2009
    #12