The Devil Went Down to Palo Alto

Customer Care! Nishtgutnicks. All of them. I feel opgenart, I really do.

I'm no kvetch, but HP sold me a real piece of ****.

So this is what happened. I bought a computer from them in January. Since then, it has been nothing but trouble. Four times it has been repaired! Three times replaced! The last replacement? Dead on arrival. This is how they do business?

I'm an old man (trapped in the body of a 26 year old writer), who needs his computer. I like to look at the girlys, you know? On the Internet? Oy, they get me so...(Really it's my main work tool.)

For my sanity (fading fast), I need to find some good in this. What would Moses do? I don't know. Me, I want to make a guidebook on how to deal with HP "customer care." Not only for myself but for the many who still suffer. It's a mitzvah, really.

I want to compile a contact list of mid to senior level HP
customer service executives. Access is power.

HP is spread out all over the world. They guard their phone numbers
and email addresses like their lives depend on it. I have even had
techs refuse to tell me what city they are in.

I need names, email addresses, phone numbers, locations
of HP Customer Service Execs and Senior Case Managers. Anyone
who cares and has power rectify situations that have legitimately gone wrong.

We need a better way to make HP take responsibility for their sins. This is not about revenge, but understanding. I want them to understand what their dreadful customer service has cost me and so many others.

If there are any bitter ex HP techs out there who want to
enlighten me about how HP streams their callers please email me. Confidentiality will respected.

Feel free to repost this message.

-Trevor