The Notorious Missing Wireless problem, dv series, has finally caught up with our laptops

The Notorious Hardware Problem (Missing Wireless; No Power; No Video) With The dv Series, Has Finally Caught Up With Our Laptops

HP Pavilion dv2000/dv6000/dv9000 and Compaq Presario v3000/v6000 Series Notebook PCs - HP Limited Warranty Service Enhancement

http://h10025.www1.hp.com/ewfrf/wc/...7277&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

For me and my co workers, this notorious problem has finally caught up to our Pavilion notebooks, about 8 months, 17 months, & 23 months.

Notorious you ask? Definitely check out (Warning: pages are filled with text & posts, may take a while to load) The big 3 threads
http://forums12.itrc.hp.com/service...47627+1206932144210+28353475&threadId=1104931
http://forums12.itrc.hp.com/service...136440&admit=109447627+1206932046276+28353475
http://forums12.itrc.hp.com/service...47627+1206932194037+28353475&threadId=1179013
As well as http://blogs.zdnet.com/Berlind/?p=853

Having heard about this previously, my computer was not affected. Until now.
The suggestion to prevent this issue would to update the BIOS. But of course, it will not reverse any hardware damage that may already have been caused by the heat issues. So updating the BIOS may or may not prevent damage to your hardware.

Therefore, since this is most likely a hardware issue, of course there is no software fix, or even a quick BIOS fix. After much research, personally I guess it's time to send the laptops in for repair, for new parts.

This fix may, or may not prevent this issue from affecting your computer. If it does, you know where to look for advice. Unfortunately, it may be one of those things that you can only find out if you have it, by having it. Hopefully, the BIOS update has prevented the problem, but if your like others, if you have this problem, there is no clicking a back button on the system.

My issue had to do with the Missing Wireless, missing Wi-Fi connection, disappearing modem, no more internet- however you want to describe it. That seems to be the most common problem. One day you have wireless, the next day it doesn't show up ever again. Not a software, driver issue, but a hardware problem.

These are the first symptoms of this affected hardware. As mentioned, you may or may not experience these problems ever, or these problems may occur within the first, second, or even third year. Hopefully, the BIOS fix will have fixed the issue. If not, then it's probably best to send it the laptop to HP's Repair Centre for a quick turnaround repair.

http://h10025.www1.hp.com/ewfrf/wc/...7277&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

 

I had my Dv1000 since 2006, no problems at all!

 

had mine 2 months..no problems as of yet....

 

Have had mine for about 7 months issue free.
I did update my BIOS just to be safe.

 

man I just bought a new dv2750 a week ago!! Do u think I will face one of these problems?

 

Unless I'm mistaken, this flaw is only inherent on AMD models (pre-dv x5 xx/v x5 xx), which are Quanta units. Previous series such as the dv1000 and v5000 were from Compal and are unaffected........

 

My dv9208nr is still going strong, but heat isn't much of a problem here in Michigan most of the year and I flashed in the fixed BIOS months ago. I've got that HP page bookmarked just in case though. The CPU stays very cool, under 40C during light use. The NVIDIA chipset does get hotter than I'd like and I think that's the main problem point (besides the poor cooling design in general). That problem will be fixed but good if HP switches over to the AMD Puma platform in June: the new AMD chipset (already out for desktops) is built on TSMC's 55nm fab and is amazingly power efficient, plus they've essentially shoved a shared memory version of the Radeon 2400 GPU core in there. Maybe we'll get really lucky and HP will be so fed up with Broadcom WiFi failures that they'll switch over to the far superior (to pretty much everything) Atheros cards.

 

HOLY CRAP!


This is what my one month old DV9700T is in the HP repair shop for already!!!

 

The HP website with the problem models has not been updated...

I have a dv9500t INTEL and the lcd was blank...the same problem & 100 others where on that HP problem list with older models as far as I can see dating 2-3 back

As I stated mine is INTEL and made the list...and is back for sloppy workmanship ..the latch don't catch when closed.

 

Terrific. So the Intel units are prone to thermal failure as well? Yikes.....

 

pgifish and I have identical problems and I'm Intel too. Mine is just a month old and failed fast with no warning (black LCD issue mentioned above).


Edited to add: So is this hardware fix going to take care of the problem down the road or are they just putting the same thing back in. Considering mine is just a month old and it's CTO from early February 2008, how come this hasn't been corrected in new builds?

 

YEP!

What P*** me O**** is I think that Quanta repair personnel do the repairs faulty & leave them messy on purpose..& send them back half fixed...!
That's keeps them in business!As long as HP does not step up to the plate..it's hopeless.

 

They do not list the dv2700 series as being part of the systems that are affected. Considering the fan is constantly on and my system runs really cool, I can't see it failing as a result of poor heating.

 

I think my system runs pretty cool too:

But r u sure the cause of the problem is heat?

 

I had this problem on my Turion X2 system with Apollos MB. Long story short, we reinstalled everything, was sent a new card, replaced the MB....I was calm through all this until they asked me to reformat again when the problem never went away...escalated to the "managers hot line" and got the system listed in my sig. They gave me a larger HD, better processor and light scribe at no extra cost.

It can't be fixed.

Quick question, is it only happening to the AMD chips with nVidia controllers? Or both AMD and Intel MB and controllers?

 

how is this possible? I went to download the latest BIOS for my dv2750ee and the version was F.25 while when I check my BIOS version I got a F.26! (I double checked the product number to make sure I am in the right place) So do I have a BIOS that hasnt been released by HP yet?

 

mikelets456, my sys specs are in my sig. It was built in mid-Feb and I have this exact problem even with the Intel chipset. I had no heating issues (even tested it out, monitored temps and everything) in the first month of having it before the LCD died just like the "symptoms" on HP's page.

It's a crock for HP not to add the DV9500T and DV9700T. There are too many posts around about others experiencing this with these models.

 

mic check 2 3

I meant to edit the title, to
The Notorious Hardware Problem (Missing Wireless; No Power; No Video) With The dv Series, Has Finally Caught Up With Our Laptops,
because this issue is broader than just the wireless, motherboard issue. Wireless, however, seems to be the major issue here.

 

That's too long a title. Try something shorter.

The assumption is that these are thermal failures, but I don't think there's been an authoritative explanation given?

 

Frankly, I dont understand the connection myself. AMD board failures and fan algorithm adjustments issued for such boards has little or nothing to do with reported failures in the Intel units. It sounds like two very different issues lumped into one pot.

 

Well I got my DV6095 back from repair today, they've replaced the motherboard, and I have bios version F.3E.....

 

ive had this problems on mine since nov/dec last year. sent it in feb'08. and i still don't have the computer.

 

how u managed to score 5.1 .... mine never goes above 4.1
;-(

 

Hoping that this will take less than 10 business days...

 

I see the problems are starting to creep up around here

Anyways, the Technician on the phone was very productive and helpful, so there's that that looks good.

 

HP notebooks with AMD processors are plagued with problems.....until hp changes the design of the laptop all the heat inside is going to fry out parts one at a time...

 

I have a DV2312 purchased in June of last year. No problems so far. I had an ancient Inspiron 7500 I used with an Antec laptop cooler. It developed into a habit and I continued to use the Antec with the HP. Glad I did.

 

I had a problem with the screen going black once, but I just pulled out the battery for 10 mins and it's worked fine since. Never had wireless issues.

 

What motherboard did they replace it with?

 

Sadly my laptop suffers from three of the symtoms and is not working at the moment.

 

I have had the blank LCD problem in the past, but it "fixed itself". I am now seeing other intermittent problems, VGA output problems with the VGA port, wireless cut-outs, and other intermittent problems like heat and such.

I am wondering if holding off as long as possible on the replacement is ideal in this situation, because I wonder if the longer we hold off, the more likely it is they will replace it with even better parts.

 

I wouldn't count on it. It will be unfeasable for them to replace all affected laptop with new parts. My GPU died October last year, just a mere 3 weeks before my warranty was due to expire, but yet HP switched out the motherboard for an identical one. HP has countless of spare parts for all laptops out there which still have warranty. All of them are from the same generation using more or less the same motherboard and components.

 

I am now guessing that the "Dv6000 Speaker issues" have something to do with this as well.

 

Check my signature, what do I have? Why, I have a DV9000 with an AMD cpu and Nvidia gfx card. My WLAN disappeared a few months ago and forced me to eventually get a WLAN stick. And yeah it does get very very hot no thanks to the ****ty AMD cpu in it.

If you stress the cpu it can easily reach 85 degrees within a few minutes. It has gotten hotter over the year I've had it, so I think it's time to replace this one...

 

this problem is notorious

 

i dont think so its only for dv6(0,1,2,3,4)00 systems you have a dv9700 which all ready has the updated bios

 

The number of threads seem to be popping up with this issue. They should extend the warranty.

 

I had some of the problem being described here. My wireless would go off, the broadcom wireless stuff will disappear from Device manager, and sometimes my computer will not restart even if all the lights on the computer are on.
Hp agreed to fix it for free in 2 weeks. In exactly 2 weeks, my laptop came back with a piece of paper saying that they've changed the motherboard, but i doubt if they really did. My computer came back physically the same. There was nothing on it, not a tiny scratch. I used a flash light to check the screws and there wasn't a scratch on any of them. Whoever fixed my laptop is perfectionist!
So i turned the laptop on to find out that Hp has changed my bios to f3C, which keeps the fan on all the time just like the previous bios but now at a higher speed. My computers temperature (measured with RMClock)with minor load is now about 37c as compared to 48c before repair.
All the problems on the laptop is gone but now i have a much louder computer which is annoying sometimes. My gf's Hp is on its way to Hp for exactly the same problem!!! My next laptop purchase will certainly NOT be a Hp. None of the other Companies is perfect but i'll give someone a try!

 

I had no problem with my wireless but did have an intermittent usb port which hp wanted me to restore my hard drive to factory settings to fix. I tried to explain to the hapless tech that one working usb port and one intermittent usb port meant hardware issues not software. It's a moot point now as my mobo is dead. 2 months past the "Limited Warranty Service Enhancement" which is a fancy way to get past a recall. Hp has a known issue with several of their laptops and refuses to issue a recall and fix them. The wireless issue will lead to a dead mobo as it is most likely heat related. If you have one that is in the recall list than check it out and get it in for repair before your time is up. I am so frustrated by their inept technical staff and poor customer service that I am on a mission to alert all about their poor business practices and crappy computers. There are many options out there that do not have hp in their name!