The Support Who Shagged Me

regarding to this:
http://forum.notebookreview.com/showthread.php?t=125663

i have a pleasant chat here :

Me: i am very unhappy with the xp driver available right now, do you have an updated one?
The Support: I will assist you in this regard.
The Support: Please let me know the version of Windows (ie, XP or vista ) you use.
Me: XP sp2
The Support: To better assist you, may I have the Serial (eg: CNS34915MC), Product (eg S542U) and Model Number (eg avilion zt3000) of the Notebook?
The Support: You can find them on the white service tag located on the bottom of the Notebook.
Me: Pavilion DV9500T CTO
The Support: Thank you for the information.
The Support: Let me check this for you.
The Support: XXX, thank you for your time, and patience.
The Support: I am afraid that there are no updated drivers.
Me: well will hp ever come up with one?
Me: many people are not happy with Vista and need to go back to XP
Me: Intel has updated 965 driver recently
Me: and HP should provide a compatible one for its own laptops
The Support: Let me explain you in this regard.
Me: i know HP already has other laptops with 965 XP supported
The Support: XXX, HP does not recommend to install the other Operating System except preinstalled one.
The Support: As the notebook will be designed according to the preinstalled OS.
The Support: So, the drivers for XP are not there at the HP website.
The Support: XXX, am I clear?
Me: it is not the OS problem
Me: there is a section with XP compatible drivers for dv9500t in the support section
Me: so it looks like HP understands that customers do demand to run XP in dv9500t
The Support: XXX, I am afraid that no HP notebooks are shipped with the 965 chipset.
Me: maybe desktop
Me: i was provided with 965 compatible driver before
Me: works but 3D performance is horrible
The Support: XXX, as we are dedicated to the notebook support, so we do not have any information about the desktop.
Me: another support from here provided me with that driver
Me: can u look at your database and see if there is any 965 driver for XP, i will use at my own risk
The Support: XXX, it would be my pleasure to assist you , however, there are no intel 965 drivers available from HP.
The Support: XXX, am I clear?
The Support: As the drivers are for desktop PCs, we do not have any tested information regarding the drivers.
The Support: If you wish, you can use it on your own risk.
Me: yes
Me: is there any newer driver?
Me: i am fully aware it is used at my own risk
The Support: XXX, as of now there are no drivers for the notebook.
The Support: XXX, am I clear?
The Support: XXX, are we still connected?
Me: will there be any future update to this, coz even dell has XP supported
The Support: XXX, we do not have any information for future.
Me: wow, really thanks a lot.
Me: bye bye
The Support: You are welcome.
The Support: Thank you for contacting HP Total Care Real-Time chat support. If you need further assistance, please contact us again at: http://www.hp.com/support/chat. Chat support is available 24 hrs a day, 7 days a week.
The Support: Good bye, have a nice day.

 

poor support guy... what's he supposed to say? he is probably less informed than you are on the subject and just trying to feed his wife and children.

 

That conversation sounds all too familiar...
Phone them back at a different time during the day and pray you get in touch with another support employee

 

Yes I can understand your frustration. I have been waiting for Windows 95 drivers for my DV9335NR....HP sucks

 

HP support sucks. I use to own several hp notebooks and now have a Toshiba and there support people are in North America. I here a lot of companies are pulling there support out of India because there wages are going up and all the problems people are having with the language.

 

I have yet to call HP support so i can't speak to it's quality or lack thereof but complaining about their lack of drivers for an OS a specific model wasn't designed for sounds pretty silly to me.

 

I guess the Santa Rosa notebooks don't really exist then.

 

poor me... spent $1400 but still can't run a long discontinued punch card operated pathetic legacy windows XP....

time to jump back to the almighty vista bandwagon

 

LOL Windows 95 do people still use that

 

Given time, the XP drivers should eventually show up. HP is slow to respond after notebook refreshes (large or small). Either that, or MS and HP will keep up the pretense that XP has ceased to exist.

 

"This is not the OS you a are looking for?"

 

Yeah, I gave up on trying to get DOS 6.22 to work on the laptop I guess HP does not care.

 

+1 on calling tech support on the phone. Your best bet is to get a rep on the phone and then toss a whole lot of high-tech sounding words and problems at them and make it sound like it is pre-school talk. Then ask to speak to a Tier 2 support agent .
I almost never deal with the Tier 1 "filter" agents because my problems are usually beyond their capacity...although I have been surprised on several occasions.

 

Fact is HP doesnt have to provide anyone with drivers other than the drivers for the OS that was sold with the product. Their concern is with Vista drivers, not drivers for an OS that is supposed to be gone. though when it comes to the intel driver, does intel actually have a driver for that on their site? cant one try that?

 

I guess for the consumer models, I would have to reluctantly agree with you. The SBO models, on the other hand, should definitely provide reasonable legacy support (as businesses don't tend to run the latest & greatest).

 

yeah but why include an OS in a package if the user isnt going to use it? with businesses these days it may not matter if you have to run legacy support cuz then they wouldnt be buying brand new ready built machines, they would be getting older models for that job.

 

ts ok if i delete the recovery partition and full format my drive deleting all partitions and starting a fresh install of windows vista? and downloading all drivers from HP support web page?? can i get all and same drivers from the web page??

 

Not always true, as my job recently purchased some new computers to run on their existing XP Pro network. If all the vendor had was Vista loaded machines, they would have lost the sale. I doubt we will be even using Vista during it's official lifecycle. In fact, I still work on a "standalone" Windows 95 terminal that they refuse to retire.............

 

lol cheapskates

 

Yep, everything except Quickplay.

Yep, they are cheap but also practical. The terminal is running apps made for Windows 3.1, and they can't get them to run under XP. There is nothing like using an outdated machine running prehistoric software, eh?

 

cudnt they use vmware lol but i guess they jus dont wanna spend money on a new machine for old stuff.

 

What did you expect from that web-chat support? It's a bunch of guys in a warehouse in India, they're not even HP employees, have not been to any training for these products, and have never even touched them before. They have a stack of specification manuals that they read from when you ask them a question. That's it.

 

Hmm, never thought about that. If it actually works, it would give them some options...............

 

You might also want to try Microsoft's Virtual PC 2007. It works well for my uses and it's free!

 

Thanks. I'll look into this as well............

 

yeah VPC is free. i used it back in 2005 in a course and it was terribly slow! it made a p4 3ghz perform like a p2 no matter how much ram ya shoved into it.

hope that was sorted out!

VmWare on the other hand i recently used and have had no problems yet.

 

Yes VMware is much more advanced, has more granular management capabilities, and is a more mature product. If I was selecting a product to run a business, I'd go with VMware. If I'm looking for something to tinker with at home just for fun, the Microsoft product fits the bill.

 

I've never used VMWare so I can't add anything there but I mentioned VPC 2007 because it works great for me and it's free. The only thing I really don't like is the S3 video emulation, but then again, I only use it for business applications and don't need kick *** video so that's not a problem.

Also, I've never noticed it to be slow. Perhaps you were using an older P4? The P4 moniker is rather long in the tooth and doesn't really imply speed. For instance, my circa 2002 Northwood P4 isn't exactly a demon by today's standards.