This Is Bad, Right?

Some email HP sent me today, 6 days after they received my laptop.

When I checked the FedEx tracking number, it says that the laptop arrived at HP's repair center on 7/1, but on the link that HP gave me, it says they received it 7/3.

Estimated delivery date is 7/14.

Anyways, is this bad, or is it commonly sent out?

 

It's HP's nice way of saying you ain't gonna see your laptop for a while; generally, once they update the warp site, your new estimated delivery date will be 10 days later than the original. They usually send this out when they are experiencing a shortage of parts.

 

Well...that's quite pleasant, isn't it?

 

Yeah, I got a couple of them when I sent my ZD7000 in for repair. After they had it for 3 weeks, I called HP and *****ed a blue streak; ended up with a brand new DV9700T so I'm happy.

 

Is everything soldered onto motherboards in laptops? I know a lot of things are, but what about heatsinks?

My notebook had a heatsink-related problem, so would that require replacement of the whole motherboard?

I sent in an HP dv9500, and they're about to be two generations old (with the dv9700s and the dv7s), so could that be why there's a shortage?

 

The heatsink isn't soldered on; its screwed down to the MB, with a thin layer of thermal paste between the heat sink and the CPU and/or GPU. Unless your GPU fried the MB, there would be no reason to replace the whole MB. As far as being 2 gens old, the ZD I sent in was the granddaddy of your DV9500 (ZD7000 > ZD8000> DV9500). LOL. And, it was only 3 years old, so I would expect HP to have sufficient stock of parts available for your DV.

 

I don't understand the shortage anymore...

Using all the heatsinks for dv7s?

*confused*

 

Who knows with HP? After I waited 3 weeks, then another 10 days for them to build and ship the DV, I was checking on another site (ZD7000 owners) and someone had sent their ZD in for the same repair and got it back in 3 days!?

Just like any other business, I guess they just run out of stock sometimes; the other thing I wondered about was if they send out those emails when they get behind at the repair facility...

 

Hm....I guess I'm not getting my laptop back anytime soon...

What a shame...

 

Well, still shows 7/14 on the warp site, so I hope it stays that way.

You guys heard of that nVidia mobile GPU hysteria / whatever you want to call it? I think I got a defective card...109 C on an 8600M GS...

Wonder what HP will do to fix it.

 

As little as possible. They will attempt to ride out the problem, greasing a few squeaky wheels and letting the out-of-warranty machines become doorstops.

I bought a 3-year Care Pack with my DV9000 CTO, and the motherboard has been replaced twice so far after 20 months. I figure it will be in a dumpster six months after the warranty expires, or when they run out of replacement boards.

 

Think I should extend my warranty? It ends 8/20 or so, and then there's Costco's 1 year extended warranty that covers the same as HP's basic warranty.

 

If you're intending to keep the notebook past 8/20, I suggest you extend the warranty.

 

I'm a little confused about Costco's 1 year additional warranty thing on electronics...does anyone really know what it means?

Also, got an email from HP saying my laptop should arrive today...I'm a bit happy inside that I'm finally getting it back, but now I wish my laptop would explode so that I can get a dv7t...lol

 

Well, just got my laptop back ~20 minutes ago.

Top Case and Heatsink Fan were either repaired or replaced.

Let's see what happens...

 

Well, after 90 minutes or so of CoD4:

ACPI peaked 77 (was 99C prior to repairs)
Core 1 peaked at 71 (was 93C prior to repairs)
Core 2 peaked at 70 (was 93C prior to repairs)
GPU peaked at 99 (was 109C prior to repairs)
HDD peaked at 55 (was 61C prior to repairs)

Successful repair or not?

The GPU...I'm like WTF...it'd probably go higher, but I decided not to risk it.

 

Well, I think I'm a bit lucky...was on HP Technical Chat and I got this guy who seemed like he cared at least a bit...said he escalated my case to a case manager.

What do I tell the CS though? That I'm pretty sure I got a defective GPU and I want a replacement or refund for the laptop? lol...

 

What the heck...



This is from playing GW...Guild Wars...which is not very hardware intensive at all...

Fine, everything was maxed out. But I was in the first campaign when this occured. The first campaign came out in 2005, and even an ATi Radeon X200 could run it.

HP Recommended too...not High Performance...

Maybe I spoke too soon about the improvement after HP Repairs...