Traveller? Need Mobility? BEWARE OF HP NOTEBOOKS !!

Are you a traveller? Are you going to stay a long time abroad? Please leave your HP notebook at home or better...if you're planning to buy one...don't do it. I'm in a great problem with this brand.
Do you know that the warranty is ONLY inside USA? Have paid for an extended warranty or not....HP is not global. Is just a fake global company.
Just cross the border and automatically your brand changes its name and you're a perfect unknown for HP. Why? Because your notebook has suppport ONLY inside USA and if something happens...for example...in Mexico, Spain, England, (or everything else where YOU THOUGHT thas HP was present)...just search for a church and start praying because you're in God's hands. Better...I advice you to get your credit card and look for a new laptop with WORLDWIDE WARRANTY.
I bought a notebook by the internet and I started a month ago the process of a warranty case. Of course....first time they told me that it will be replaced free of charge but.....but.....what do you think? EXACTLY!! Must be inside USA only. Not at all....you need a USA credit card to get your replacement....for charging it if you don't ship back the defective item. So...I asked them what about if I send the defective first....to unlock this and ....of course, they told me that was imposible.
So....I realize that I left a hard drive as a gift to HP, because they don't want to send it to me also with the agreement that it needs to be replaced.
Just burocracy of a big (big?) elephant who loses customers for things like that.
Repeating the title....TRAVELLER....leave your HP at home and buy a new one with woldwide coverage. Don't be fooled by your 3 or 50 years warranty that they SOLD you.

By the way....does anybody want a HP Pavilion that "someone" is selling with a "great" warranty??

 

First of all you shouldn't flame without atleast knowing the facts.

The facts are that most computer companies do this and you are supposed to look into this ahead of time before purchasing. I for one don't know of a single company that offers a single worldwide warranty, and for good reason. There are different specs, models, technicians, and standards through out the world. Example: A wireless card from France won't have the same FCC compliances as one from the U.S., Canada, or Thailand.

 

please do not triple post.

if the warranty does not state "global" or "international" warranty, then it is usually understood that the warranty is only good within the country of purchase.

 

Just to replace a hard drive....if I have a local HP branch a few miles from me....do you believe it logical that must be apply only in USA if I'm 10000 miles away? I think that a "global" company means something very different that having the same logo brand around the world but with different behaviors...

 

But what the warranty says is what the warranty says. Most companies don't come with a global warranty. And if I had to recommend an HP, it'd be a Business Series. For me, I have global warranty support (I think), and accident protection (for me anyways). They have better performance and build too!

 

I assume that it's tremendously difficult to make a worldwide warranty; think of all the different laws that HP would have to deal with, basically they would have to research the specific laws regarding warranties, business, not to mention basic economics, etc. They'd also have to provide shipping from ANYWHERE, and paying for shipping from some obscure country would be a nightmare. It's just not feasable or practical, from what I can deduce, to go through all of that trouble for the current prices of their warranties. As mentioned before, the shipping alone from some small, isolated country could cost most of the money made on the warranty! I imagine that any worldwide unlimited warranty would cost an enormous amount.

 

I'm saying that worldwide coverage like Toshiba, Fujitsu, Acer and other brands are useful to help people WHEN and WHERE he needs support.
That's why I've posted about my experience...just to replace a hard drive...(only to give me the article because i'll mount it)
Do you understand my point of view about advicing people of his HP notebook coverage? I'd buy a desktop from HP but never again a mobility article. Promise

 

You make no sense whatsoever, it isn't feasible or cost effective, nor are you covered. Just buy a computer from any company and use it in the country that you will be the most, thus you will be covered.

 

I don't think it is HPs fault that you cannot read the warranty disclosures before buying the computer. Not only that, but I think it is fishy that you are a "traveler" and you do not have a credit card from the US. If you bought the computer from the US and smuggled it out of the country to avoid customs tariffs, that is too bad, you broke the law, and it is not their responsibility.

Since you purchased it with some sort of US account or credit card, then you must still have a US account or credit card, right? Well, since it appears you don't, I'd guess you are not just a foreign traveler, but a non-resident of the US.

Not only that, but HP must be careful with the huge amount of foreign credit card fraud cases that come about all the time in the US. They would have to be stupid to trust someone when that sort of fraud has become so prevailant.

 

The victim cud have easily been visiting the US, found a good deal, bought the laptop and returned to his country. you dont need a US account or CC to buy stuff in the US, if that was the case then there wouldnt be any tourists. customs tariffs? u dont get charged for taking ur laptop out of the country.

another scenario is the victim cudve been living in the US when he bought it but had to move elsewhere for job/business.

this person's only mistake was that he did not read the warranty details when he purchased the item. in fact they may not have even included the full details of the warranty procedure, such as the one where u have to have a US credit card for a warranty in case u dont return the defective item. there are still many ways to use foreign cards without being a fraud, such as providing the same billing address as the shipping address, the 3 digit number at the back of the card, a photocopy/scan of the card itself with/without ID. They dont have to be stupid, they just have to be smart enough to know how to ensure he is a legal, genuine customer. They just dont wanna make the effort.

so in turn this person isnt trying to scam anyone, he is merely trying to return a faulty product in a seemingly legal way, however HP are not allowing this because he is not a US resident. Instead of being helpful and possibly charging for replacement shipping and such, they are refusing to help him in any way.

by the way, many ppl can assume certain things about HP and other laptop makers because in some countries they do provide international warranties. for example here in the UAE, the retailers state that it comes with an international warranty so many ppl wud assume HP provides this warranty everywhere.

 

I don't know about HP but I can say that Toshiba is not good also. I used to have a Toshiba notebook with INTERNATIONAL warranty. But when the harddrive went bad and I was not in USA. Local Toshiba representative said they will take care this thing for me but.. to get a replacement harddrive, I had to pay for shipping which is like almost $100 at that time. That was many years ago and I don't know now though.

 

A friend of mine bought a HP laptop in the states, brought it back over to England. About 8 months down the line there was a motherboard failure of some sorts and HP agreed to take it in and fix it.

I don't know whether that was a special case, but it proves it can be done.

 

This post is a bit absurd. The OP should have read and understood his warranty terms and conditions. Not all HP models carry local warranty. In fact, many of them sold outside the US carry International or Regional Warranty.
My HP definitely comes with International Warranty because I bought it in Australia and got it serviced in Malaysia and Singapore. However, the HP CarePack is only valid in the country of purchase.

 

I had a Thinkpad and while on vacation in Cancun, my keyboard stopped working. IBM (at the time) shipped me a new keyboard overnight to the hotel I was staying at and I got it installed and up and running the next day.

I'm not sure if Lenovo would do the same, but it was one of the reasons that I used Thinkpads for so long.

 

HP is a bit bad about the way they handle their warranties. I am in the military and had to go to Korea for a year. My old ZD8000 started failing during that time. The only way they would work on it is if I paid to ship it to somene in the US and they shipped it to HP. Granted it would have cost a bit more to ship from there but they didnt even wish to speak to me since I wasnt currently stationed in the states. Luckily I returned early before my 1yr warranty was expired. Sad though they even tried to charge me after they cuoldnt fix it and sent it back and it expirered. But in the end I wound up with a DV9000 and its pretty nice. Who says writting the board of directors doesnt do anything for you. lol

 

Thanks for the people that agree with me and what I was trying to explain.
First: for the people that suspects me about a fraud or not having a US credit card....or about bypass taxes....I said that I bought this notebook by the internet with a Master Card with WORLDWIDE or INTERNATIONAL coverage. I've used it personally in USA and Europe, I bought several items online and I'm a honest people. I've paid all the customs taxes when the item arrived to my country. For those who doubts....just ask me for send him the invoices.
So...my challenge for the people who says that "I've should read the warranty" is: where exactly in the warranty says that you SHOULD HAVE a US credit card to apply for a coverage. So....international customers....are automatically uncovered. So, who do I must demand for not advising when an HP article is posted in an online shop with international shipping?
If it was adviced clearly, just with the warranty condition surely I haven't considered to buy an HP article (or the brand that says that)
So, look at the Toshiba site, where it is clearly said that the portables has international warranty. So, that's what I'm asking HP for.
The question is also...HP is a global company or not? I have an HP branch here in my country but they said my case is a matter of HP USA. So?? What are we talking about when we bought someting of a brand that you were thinking are present but......in fact is only "present".
That's why I'm advising that If you need international mobility or you'd be for a long time abroad....don't carry with you a HP notebook because you'll pray for not having troubles with it.
Thanks for consider my thread

 

The Pavillion line of laptop's is a consumer product line not a business product line. My reading shows the Pavillion line has a domestic warranty only. But it could be different.

Something that seems to affect how a company honors a warranty outside the country of intitial purchase is if that model is offered for sale in that country. If it is not then anything from parts to government certification of products for consumer use will come into play.

A fast glance over the dv6000t warranty pages I can find seem to show HP seems to omit the issue of international coverage on the warranty pages. I have always felt omission for such obvious issues to be unethical.

Sure the OP is dead wrong in expecting coverage and did not take the time to look into taking the system outside the country of initial purchase (even if bought online.) But, hey all get excited and happy when buying a new system. It is impossible to not have an oversight or two. We expect ethical and reasonable treatment with our purchases.

The very least the OP should be able to do is either have HP refund the warranty. And HP needs to add specifically if a system is covered internationally.

And to the OP: You are wrong in claiming that HP does not cover systems internationally, they do. But a purchaser has to make sure of the coverage before they by...or work out a method to get an item repaired if they are outside the country of initial purchase.

Whatever is wrong it certainly cannot be too difficult to repair/replace yourself. You can choose to complain/vent/whine or instead, deal with solving the problem for yourself. We all make mistakes just fix this one and remember it for next time.

Maybe people here could HELP you solve the problem if you just asked...

 

AFAIK, not all Toshibas have international warranties. The only system warranty that I saw that was international by default was the Qosmio (or however it's spelt), and to get an international warranty on another system, you had to pay extra.

I will say this: the company you bought it from, just because you can purchase an HP laptop and have it shipped to anywhere, *does not mean it will have an international warranty*.

 

To simply state that HP doesn't offer international warranty is so dead wrong because they do. If you want to know if your notebook has international warranty, just use the online warranty check to verify.

http://www2.itrc.hp.com/service/ewarranty/warrantyInput.do

 

checked my dv9000 and it says its got global coverage, so thats the international warranty right there eh

 

Unfortunately, only maybe...there have been more then a few posts from people who are traveling only to discover they need service on their laptop, but because HP does not offer a madel in a country there is no actual coverage. Most ended up either shipping it back to a firend in the US who then would send it into HP or they paid themselves to send directly to HP US service center.

I think that is where the OP is correctly saying there is not full disclosure prior to purchase. Still, knowing the system was leaving the country for international destinations it mgiht have been wise to drop HP an email prior to purchase. Then maybe to add an international warranty once you know that if the model laptop could currently buy that model or recently could have bought that model. Which would mean it is liekly there are spare parts around to repair the system AND those parts may or may not be legal /FCC approved for use on the laptop for consumer use in the US.

It really does have the potential to become complicated once a system is imported into another country...especially if there are differences in what components are approved for consumer use in each country.

Personally I think HP is being overly officious in many of the cases I have read on these boards. They need to losen up a bit and find ways to help thier customers that work for everyone.

 

This seems like a HP US problem because I've brought a notebook which isn't sold in a country I brought it to and still have gotten it serviced. The tech informed me that it's alright because their parts ordering system is a global platform where they can simply obtain the parts as long as they can get hold of the part numbers (this is only valid in what HP calls tier 1 support countries, where they operate an extensive network of service centres and support).
This becomes tricky when HP deals with 3rd party service agents because it seems most of the trouble arises from cases like these. That's outsourcing for you.

However, like grumpy3b mentioned, if you're worried, you should give HP a call first. However, I can assure you HP's phone support is hopeless because every customer rep will present you with a different answer each time and if you ask tougher questions such as these, they will get confused and either ultimately give you an answer you're happy with so they can get off the phone or just deny everything else.

In your notebook package, there should be a rather thick booklet detailing the service level that your notebook is entitled to. Print the result of the warranty check and show them the booklet if they try to tell you that your warranty isn't what it's supposed to be.

 

Most parts are standardised according to the model and most if not all countries offer the dv2000. 6000 and 9000 although the model numbers differ the majority of parts are the same. it would in fact be ridiculous and costly for HP not to standardise their products. The only components I see that cannot be standardised globally and may need to meet the standards the country requires are modems and wireless components, the rest are all standard.