Problems? See this thread at archive.org.
After slogging my way thru several clueless, outsourced HP CS reps, I finally reached a very good supervisor earlier today. He was aware of the typhoon delays (unlike the other reps), and he put me on hold while he spoke to another supervisor who deals directly w/the factory in Shanghai.
That supervisor called the Shanghai factory, relayed the info back to my guy, who told me that it looks like it will be at least five business days before anything moves out of Shanghai. He said to keep checking FedEx tracking to make sure.
He also said that FedEx physically has the package, but I questioned him on that, saying that if that was the case, shouldn't they have done an origin scan, but he felt pretty sure they have it.
I called FedEx to get their take on the situation. The rep I spoke to at "International Priority Distribution" said everything was shut down in Shanghai, i.e. nobody is at work, so they can't actually get any updates on who has the packages--FedEx or HP. She felt that, since there was no scan, HP still physically has the package. She said that, in huge orders such as this, the entire planeload is given one tracking number, and only when it ships do the individual boxes break out into their individual tracking scans--if I understood her correctly. It sounds pretty complicated. She said that FedEx China isn't letting anything move out, but that no one is actually at work, so updates are hard to come by. There is also the basic infrastructure problems of moving downed trees and power lines off the roadways after the rain has stopped, before anything can move.
MSN weather says Shanghai will have rain on and off till Monday.
Bottom line: keep checking FedEx tracking, but don't expect much before the end of next week.
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Sounds like you're in the same boat (plane?) as me: I ordered on 9/10, est. ship date of 18th, then 19th, "shipped" 18th (which would be 19th in Shanghai), but didn't really ship because of a big honkin' lot of rain and wind that slammed those poor folks.
If I wasn't completely clear in my OP, the FedEx rep said shipments from the HP factory are aggregated into huge lots, so the people who just received theirs may have had their orders in the lot ahead of yours and mine.
As of this writing, still no movement on my FedEx tracking page. Not sure of the time difference between West Coast USA and Shanghai, but I think it's still nighttime there. (Someone better at world geography can correct/enlighten me.)
Maybe in the morning in Shanghai things will look better.
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Ordered mine on the 10th, got a message stating that the notebook was shipped on the 17th, FedEx tracking number was updated on the 19th. The package is in Indianapolis - it arrived in 2 AM. The bad thing is the estimated delivery is 24th. This really sucks for me.
Stupid typhoon, ruining everything.
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Yay, Laptops in Indy!!! I can just pick them up for you all!! (Indy's my hometown)
Just kidding
BTW the big FedEx regional hub is located in Indy @ the Indianapolis International Airport, in case you were wondering why they were in Indianapolis. -
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I just got off the phone with a FedEx rep and he told me my package hasn't left Shanghai yet.
Even though I got an email saying that it's shipped out on the 19th, there's no tracking info on my package.
I was hoping to get it sooner.
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And now a word from the bozo who started this thread... me
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FedEx tracking has come back to life, as has apparently the factory in Shanghai. My preciousssss is in Anchorage, w/an est delivery of 26th.
I keep seeing posts from a lot of you whose orders are stuck in Indy--do you live in the eastern part of the country? I ask, because I'm on the west coast, and hope my order can just come straight down from Alaska. But having dealt w/weirder shipping stuff before, I woldn't be a bit surprised if it went from Alaska to Indiana, then back to west coast.
Anyway, any left-coasters in this thread whose orders came down directly from Alaska, or did they all go thru Indy? Maybe something to do w/the Int'l aspect of the shipments?
I'm not anxious or anything...
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yea mine was in Alaska the other day and thought it would get here sooner since washington is pretty close but nah it went to Indianapolis next just like the others
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The notebooks never left Alaska. In my older order, the status stated that the package arrived, then left from Alaska, and "Int'l Shipment Release" in Indianapolis. Apparently, our notebooks must've stayed in Alaska - that's why it's departed now. Seems like I won't see mine until monday.
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Typhoon update
Discussion in 'HP' started by oldcrank, Sep 20, 2007.
