Unsatisfy with the Hp repair/service? There is hope

Have you experience unless repair from Hp or bad attitude case managers and still end up a crappy computer?
There is hope.
Here are the ways to complaints to get what is fair to you.

https://www.ftccomplaintassistant.gov/

https://odr.bbb.org/odrweb/public/GetStarted.aspx

http://www.mass.gov/?pageID=ocaterm...minalcontent&f=30_day_demand_letter&csid=Eoca

Here are the 3 ways i found useful to make complaints and teach them some lessons of quality control.

I just file to FTC and BBB againt HP. I don't know if I will start any legal actions yet.

But hopefully this help.

 

What exactly is your reasoning for doing so?

 

Same reason as anyone else. I have been sending my comp more than 10 times... and still having more problems. Called case manager refuse to resolve problems and threaten me with the warranty agreement that I can't do anything about it.

 

Anyone has a lot of trouble with hp service and repair issue?

 

That doesn't add up. Upon receiving it back on the third time, they usually offer to replace it. 10 times is too many to actually consider feasible.

 

Trust me its been 10 times since I first got it(got it in September 2006)
Case manager still refused to refund or replacement.
Enough is enough I am not going to take anymore of this unfairness.

 

News. Update about my complaint case
Hp have lie about the situation

Complaint I filed :
I purchased a Pavilion DV6000Z model notebook from HP with 3 years warranty back in August 30th 2006 through Costco by credit card with a total of $1,301.99. Costco order # 14655239. Problems started to occur after 6 months that the clock won't function correctly. Sent it in 3 times and they said fixed; however, it was never fixed and it died suddenly in May of 2007 during an important trip.
Talk to a case manager back in 2007, repaired was requested; however, repair parts won't arrive 3 weeks later. She agreed to replace me a brand new computer which is the same model.
July of 2007, I received the replacement model and start to have a similar symptom after 4 months. Talk to another case manager repaired was done, but the physical case was damaged during their repair process. I sent it back again to repair the case.
Until last month, the wireless feature started to malfunction. Called hp and they claim, it was a defective motherboard and need to be changed. Computer came back about 2 weeks ago working properly until 2 days ago the keyboard starts to malfunction.
Called a new case manage, James Penner (phone #1-877-917-4380 Ext 93), asking for better solution than just the endless repair. I asked for refund or a new replacement model and he refused and gave me an attitude and threaten me that I can do anything about this because of the warranty agreement. My ticket # for the hp of this issue is 8017403071.
I understand the warranty term and only can fix my computer; however, it the quality of their product is the problem. The computer has been sent in about 10 times within 2 years now for repairs, I believe it's unfair to me and James Penner refused to give what is fair to me.



Here is their response :
Hewlett Packard's Case Manager spoke with Ms. Chen on 10/23/08 to advise her the repair history only reflects 1 repair because 2 of the repairs were returned with only software/bios flash and don't count as a hardware repair per the warranty. The Case Manager setup a 2nd repair per Order # SGH977-01. Ms. Chen received a box on 10/24/08 per FedEx #988762195540. The Case Manager left Ms. Chen a message on 11/5/08 reminding her she hadn't sent the notebook to the Repair Center and the order would be cancelled if not shipped by Friday 11/7/08. Ms. Chen needs to contact the Case Manager to send the notebook to the Repair Center.

First of all I just sent in to replace motherboard and a hard drive in september 2008 which is about 1 month ago. Second the case manager called me on Wednesday night 11/5/08 about the repair box cancellation and expect me to ship in by Friday 11/7/08? The Message was posted on 11/7/08.


Never Buy Hp again!! Horrible Truely Horribe.