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    Urgent help needed please !

    Discussion in 'HP' started by Sean Gold, Oct 22, 2011.

  1. Sean Gold

    Sean Gold Newbie

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    I have a 2 month old dv7-6135dx. Yesterday the webcam stopped working and I called hp. They told me to a full restore to factory settings. I did it, but now it keeps saying "recovery incomplete" and gives me an error of "205 uia write failed 3 times" and then sends me back to the recovery manager. I need my computer for work and I can't get it to install windows ! Please help !
     
    Sean Gold, Oct 22, 2011
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  2. team79

    team79 Notebook Guru

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    I'd give HP another call with the new error message you are getting or at least tell them you tried the recovery and the recovery failed.

    Chances are your laptop may need repairs.
     
    team79, Oct 22, 2011
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  3. Sean Gold

    Sean Gold Newbie

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    I called them, I was on the phone with them while I posted this because this was my 4th time calling them. Their solution is they're mailing me recovery discs which they claim will fix my problem, which they believe is a corrupt recovery partition. Thanks for the response !
     
    Sean Gold, Oct 23, 2011
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  4. Izagaia

    Izagaia Notebook Evangelist

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    Another possibility is that the recovery discs/manager is pretty much told what to install. Either through a component inventory, Windows is giving it, or one that HP has set on the machine from the factory. Yet, it cannot install this component due to there being a hardware issue. Thus the recovery manager is aborting the operation.

    IMO, I would be more interested in why the webcam just suddenly "stopped working" rather than why the recovery manager is not completing it's operation. To troubleshoot - since you are in the middle of wiping your HDD clean and re-installing the OS anyway... obtain a retail copy of a Windows 7 disc. Doesn't matter the version or even if you have a license or key (just means you install it as a "trial" if you don't). All you are attempting to do with it is to install the OS and ascertain whether or not the webcam is working. The retail disc will bypass any non-essential components that are not working. So if it isn't working, Windows will not install drivers of any sort for it. But the OS itself will function and you will be able to boot up. You can even check the device manager once installed to see if there are any unknown devices (there will be a question or exclaimation mark next to the unknown device in the tree) for which Windows cannot identify or find a driver for. If things go well and the webcam does work, then you know that the recovery manager/discs are indeed corrupt and that you should in fact, take the HP rep's advice.
     
    Izagaia, Oct 24, 2011
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