V3010AU and QuickPlay

My friend bought his V3010AU (v3000 series) and its very nice. However since the notebook didn't came with any software, we installed XP from his old laptop. After installation i tried to setup QuickPlay to quickly find out it needs an installation CD. Which didn't came with the notebook. So i ring up HP customer support and after having to repeat everything 5x because his English was so bad, he told me that the v3000 series does *not* support QuickPlay he even said no Presario model supports it. Then i wonder why HP claims it does in this pdf found here.
Please note the little 2 behind QuickPlay saying its only available on North American models. Can anyone tell me what exactly is the difference between the North-American models and the models the rest of the world gets? Is it the BIOS? It would be really nice to get QuickPlay to work, but kind of hard when the support doesn't even want to sell me their 45$ QuickPlay installation CD or say it has support for it. Maybe we should just return this notebook. Does anyone has any idea's on how to get QuickPlay to work on this model? BIOS?, Something else? Or how to get customer support to sell me the installation CD?

 

So, did the laptop have Quickplay to begin with? I dont think it has anything to do with the BIOS but rather the QP installation might check for the serial number and then determine whether the model s supported or not(just a guess). If it did have Quickplay to begin with then the installation files would have been on the hard drive itself.

 

No the notebook was without any OS, the V3000 series has quick play, but only on North-American models. The Malaysian HP support even said that *none* presario model have quickplay, but the PDF linked in my previous post suggests otherwise so they're pretty use/clueless. I have gotten my hands on a set QuickPlay 1 and 2 installation CDs from work. Both of them boot fine but complain about the system not being supported. So my guess is like yours, it looks up bios or model number, sees its not a North-American one and refuses to install. Pretty bad imho. Selling the same things for the same prices but dont include all features. Irs liek selling the North-American versions of Ford cars with Turbo, and sell the same oversea's without Turbo for the same price isnt it? Instead of calling some outsources call-center again, i've emailed them asking to clarify why they stripped the QuickPlay on the V3000's sold outside of North-America because it seems pretty useless to me to strip a feature out.

 

I've been in contact with HP customer support in UK. They confirmed this model does have QuickPlay, and told me to contact customer support here again and order a QuickPlay recovery CD. I did that and they still say *no* presario has QuickPlay. I'm at a loss here. I've also checked hp.com.my/store and they don't sell *any* recovery CD's. None at all. Maybe someone on this forum with a V3000 series notebook and working QuickPlay can make a copy of their QucikPlay recovery CD/installation and share it with me? I think its kinda silly of HP to make a notebook and sell it with different featurues around the world. Why North-Americans get QuickPlay and the rest of the world doesnt? On the the same notebook!

 

SInce it does not ship with Windows, I dont think it ships with Quickplay. If you check out the specifications page(see link below) for the 3010AU, you will see there is no information about installed software. But if you scroll down and check out the links to other models with Win XP,you eill notice DVD Play - which is just a stripped down version of Quickplay(cannot play anything else other than DVD's. So, you might be able to install DVD Play in Windows but not the full Quickplay package. I guess HP is right that only NA models get QP while those sold elsewhere get only DVD Play if the system is pre shipped with Win XP.
http://h50025.www5.hp.com/hpcom/vn_en/11_29_64_5176_RB767PA.html

 

Aha, thank you for that info. After some emails to HP support they invited me to come to the service center here tomorrow. And told me their engineers will see what they can do for me when it comes to QuickPlay. I still think it should be possible to install/use QuickPlay on this one, since other V3000's have it, why shouldnt this one be able to do it, i will also mention DVDPlay, thanks for that. I'm trying to locate a download for the DVDPlay but havent been able to find one. Is that another software package you can only get by paying HP for restore/recovery CD's?

 

Ok, we've been to the HP carecenter here and the engineers where baffled by the fact none of their QP cd's wanted to install QP direct on it. I've told them i found out that it will only install on North-American models (which is kinda tacky of HP). They will take it up with HP and contact me again. Maybe i need some American BIOS so it will allow installation of QP direct. Both 1.x and 2.x say the model is not supported. They have checked and the V3000 series does support QP. Maybe someone on here can share their v3000 series QP recovery cd? I will update when i get more info from HP here (Malaysia). Im glad the engineers here also tought it was weird and not very nice to only have QP on American models. Even the ones sold here with XP and everything dont have QP, not even Compaq DVDPlay.