Very low volume on nc8230

I have the nc8230 and when I play a movie I just cannot get the volume up. I have to plug headphones to be able to hear properly. Not all movies but many, if they have low volume to begin with.

I have increased all available volume buttons to max and I have no power management in the SoundMAX control panel.

Any ideas on how to resolve it? A collegue of mine also has a HP, not sure of the model but he has the same problem.

On my old laptop, a Toshiba Satellite Pro 6100 there was no problem with this playing the same movie and using the same movieplayer (BSPlayer).

 

I have the nx8220 (small business model of the nc8230, but generally the same unit) and I have no issues with the audio. Check to make sure that the mixer settings are all maxed out. When hitting the volume button on the notebook, it just increase the master volume, not the specific WAV volume. Just go into the mixer, double click speaker on system tray located beside clock on bottom right corner or in Sounds & Audio Devices in the Control panel and click on the Advanced button under Device Volume. Make sure they're all near the top. If this doesn't work, than it could be your player that has the problem. I use PowerDVD & media player to play all my DVD's & video clips and it works fine. I actually have to drop the volume to approx 10-20% because it's too loud otherwise.

After eliminating the possibility that the problem could be software related (reload drivers, change player type, check mixer settings, reload OS as a last option), then it only leads to a possible hardware problem. Either the systemboard (where audio is located) or it's the speakers.

Good luck and hope you get the problem fixed.

-Vb-