Vista Audio Issue Addressed by HP

Hi it’s Anna from HP Total Care,

I wanted to get back to you if you upgraded to Vista from XP and are having trouble with the audio. We are still working on the issue and will make a post to this forum the moment we have the driver ready. We are sorry about this.

Although it isn’t an ideal solution, I wanted to get back to you to give you a work around until the problem gets fixed. I want to stress that there is a longer term fix in development but for those more adventurous, you may be interested the solution outlined below. Keep in mind that you use this fix solely at your own risk.

It may be a simple matter of downloading the right audio driver from our web site depending on what Conexant HD Audio chipset you have. So, the first thing you need to do is see if you have the Venice or Waikiki chip set. To check, go to the Device Manager. Here’s how to get there:
o Click on the Start Button at the bottom left of your screen
o Right click on Computer
o Select Properties
o Choose Device Manager
o Scroll down to the Sound, Video, and Game Controllers
o Click on the “+” sign to expand the selection
o Double click on "Hi Definition Audio Device"
o This will open the Device Properties. Click on the Details tab to view details.
o In the Property field, select “Hardware IDs” from the drop down menu.
o Check out the Value field and look for the device ID.



If the hardware id contains "DEV_5045" then the PC has the Venice audio chipset. To install the drivers, download SoftPaq 34374 by clicking on the following: ftp://ftp.hp.com/pub/softpaq/sp34001-34500/sp34374.exe

If the hardware id contains "DEV_5047" then the PC has the Waikiki chipset. You will need to download two drivers. The steps are outlined below and must be followed in order as the Microsoft Universal Audio Architecture (UAA) Bus Driver must be installed before the Conexant High Definition Audio Driver.

Step 1: Download the Microsoft Universal Audio Architecture (UAA) Bus Driver for High Definition Audio SoftPaq 33566. Click here: http://h10025.www1.hp.com/ewfrf/wc/...n&cc=us&dlc=en&product=3177435&os=228&lang=en

Scroll down to the “Obtain Software” section and click on the download box.

Step 2: Direct the file to your desktop and click “save.” Next, you will need to install it. Go to the icon titled SP33566 and right click on it to select it. Then left click and select "Run As Administrator." A security warning window may appear, if it does select “Run”



Step 3: A window should pop up. Click "Continue" on User Account Control Prompt, then click "Next" to install the driver

Step 5: Accept the Terms of the License Agreement, then click "Next"

Step 6: You will be asked to verify the Installation path. Click "Next"

Step 7: The installation will now begin. A window may pop up that lets you know that the installation was successful and that you should reboot your computer.

Step 8: Reboot your computer.

Step 9: Download Conexant High Definition Audio Driver SoftPaq 33543. Click here: http://h10025.www1.hp.com/ewfrf/wc/...n&cc=us&dlc=en&product=3177435&os=228&lang=en

Scroll down to the “Obtain Software” section and click on the download box.

Step 9: Direct the file to your desktop and click “save”. Now you will need to install it. Go to the icon titled SP33543 and right click on it to select it. Then left click and select "Run As Administrator."

Step 10: A window should pop up. Click "Continue" on User Account Control Prompt, then Click "Next" to install the driver

Step 11: Accept the Terms of the License Agreement, then click "Next"

Step 12: You will be asked to verify the installation path. Click "Next"

Step 13: The installation will now begin. If a Windows Security window appears, select “Install this driver software anyway”

Step 14: Reboot the computer and you are done. Sound should be restored.

I hope you find this information helpful. Let me know if have any issues, and I’ll bring them back to our engineers.

Anna – HP Total Care

 

There are seperate audio hardware issues effecting the new DV series notebooks that would also render the sound useless, but I'm in contact with an HP TCE Logistics/ Hardware Manager and his team is working on a fix as well. This issue is caused by a signal confliction that seems to burn out some transistors on the audio board, under XP as well as Vista. Cases for this issue are more isolated however than the other mainstream problems.

I'm very impressed Anna that you've taken time out of work to post this information and I'm sure it will benefit many people, thanks

 

With all the complaints about these issues here on NBR maybe this should be stickied to help those with problems here... This is also a cheap attempt at a bump, since I see the audio drivers thread having climbed a few places ...

 

Awesome, hopefully HP will keep Anna, or another tech, assigned to the forums to help with other future questions/possible problems.

Thumbs up to HP on this.

 

it's not driver UAA High Definition Bus Driver for vista because package contain service pack to fix UAA driver for xp/2000/2003 only

it's can work with vista ?
new HD Controler for vista it's name "High Definition Audio Controller"

once i'm chat with customer service since febuary and they have solution like this but, it's not help anything work,still lag

 

Although the drivers for the Waikiki chipset are listed for XP, we were able to make them work in the Vista environment. This is just a workaround until the official driver is available.

I am watching this post closely and would like to get feedback from people who have done the workaround. If anyone out there had Vista audio problems, did this post help you? Did you run into any problems?

If you did, please let me know:
1. Exact Model number of your Pavilion and Presario (for example DV2120US, not DV2000)
2. Version of Vista
3. Detailed description of problem, especially any error messages you got

Anna -- HP total Care

 

I have an HP dv8140us and i cannot find what chipset i have. It is not one that is listed above. i have DEV 4370, i found that under "Conexant AC Link audio", I do not have " Hi Def Audio Device"

 

we know the XP drivers works on VISTA. but it LAGS. the only problem u guys need to fix this the LAG. start up LAG

 

Hey, Anna... thanks for providing an in-depth description of the "workaround" for those who hadn't tried it yet... and also for keeping us updated as to the status and plans for a driver.

I've been using the XP driver for a few weeks now on a dv2100t series CTO running Vista Ultimate-32, (after having to reinstall Vista-32 instead of Vista-64) and the MAJOR problems with the "workaround appear to be:

1) 32-bit driver only -- so NO VISTA-64 support. I, for one, waited until the Core 2 Duo processors were released to buy a new notebook, specifically for the Vista-64 compatibility. HP seems to have done right by its customers and is offering Vista-64 drivers for this and all other current notebooks -- but not for this audio device.

2) The XP driver seems to cause system lags and slowdowns, particularly at startup. I am also getting system lockups that require a reboot, which I can't specifically tie to the audio driver, but which never happened on Vista-64.

3) The XP driver seems to set the microphone level differently under Vista, and at a level too low to be very useable (even when boosted).

4) The driver doesn't seem to "play well with others". A few users have mentioned that trying to use USB or bluetooth micrphones causes conflicts with the audio driver. (This one I haven't experienced personally, as I have no other device.)

5) The sound quality is quite poor. "Proper" Vista drivers for HD audio devices in Vista offer a standard Microsoft control panel to add "equalization effects" to all the audio output, which really does a nice job of improving the sound quality on notebooks. Because the XP driver was written for the older UAA implementation, this control panel does not show up, and the audio output quality suffers.

Those seem to be the main issues I, and others with similar systems, are experiencing with these drivers.


If I may ask a question: you say that you will post back when HP has a driver ready. What can we expect from that driver? Are you actually making Conexant go back and create a proper 32-bt/64-bit driver for Vista, or is HP planning on simply modding the existing driver so that it works "well enough" in Vista-32 only (which is what Toshiba has done on their systems with "waikiki" audio codecs)?

 

Ill have to agree the start up lag with any of the Conexant drivers for either chipset is really disappointing. The Microsoft version isnt that great and leaves a lot to be desired for a machine I spent this much money on. I hope HP really does get with it and release real 64bit drivers instead of just XP drivers that happen to work with Vista.

 

I get this error with the second Download:

Code:

Step 9: Download Conexant High Definition Audio Driver SoftPaq 33543. Click here: http://h10025.www1.hp.com/ewfrf/wc/s...os=228&lang=en

This is my "problem story"!
I have a dv2000z CTO(first off the line). I installed Vista and the volume worked great. I installed some updates and hit the mute volume on the QuickPlay bar and went to restart the computer. Now my mute button is suck on red(muted) and Vista says its not muted.

No volume at all.

Thanks for any help.

 

i believe the AMD based dv2000's use a different audio chipset than the ones listed here, so the drivers posted here won't work for you. for your issue, i would try uninstalling the audio device completely from from device manager (select remove driver software also), and then reinstalling it through windows update or the drivers listed under the dv2000z page on HP's website.

 

hehe Works now

 

when using the XP drivers, i noticed that the ~30 sec startup idle period lag that occurs when you log into vista for the first time may somehow be tied with the wireless. when i start the computer with the wireless switched off, the lag disappears. however, when i start the computer with the wireless switched on, the lag appears again.

 

I have a dv8310tx with a waikiki chipset.

I can get the audio to work fine on the laptop speakers,
but I cannot get digital audio (dolby, DTS) out from the SPDIF, only PCM.

 

Is this a problem folks are having who upgraded from XP to Vista (as indicated in the OP) or does it also involve persons who bought a new HP with Vista installed? I haven't experienced any audio problems, but all I've done that needs audio thus far is iTunes.

 

hi

i have a HP DV6253CL with VISTA installed.
now the problem is that the microphone just not working , occasionally it work but after a RESET it again not work.
and this problem also occur with an external microphone ( that it for sure work on another computer) , i had updated the drivers but it not resolve the problem.
thanks.

 

Hi ...
I have a Hp DV9082ea and also I do not obtain to install the sound. I am satiated to read and to reread post of forums and continue without obtaining to install the sound. Does anyone has also this problem? I have the Seen Windows Vista Ultimate.
Thanks

Nuno

 

I loaded the driver because I was curious, the mute button went orange and remained that way.

I did not reboot, rolled back the driver, it came back to blue, rebooted, and it functions.

YMMV

 

This issue primarily affects those who have have upgraded from XP to Vista on the dv2000 and v3000 due to a audio chipset change on the motherboard once HP began offering Vista pre-loaded on these models.

 

As for the work around outlined above:

1) The audio driver issue in this thread applies only to XP systems being upgraded to Vista with the Conexant Waikiki and Venice chipset. These are Intel based Pavilion dv8000, dv5000, dv2000 and Presario V3000, V5000, C300, and G5000. All AMD based designs of these models used other audio chips. Also, if your system came from HP with Vista installed you should not have this issue.

2) There have been many people asking about the timing of the driver. We are working closely with Conexant on a driver that will work better in the Vista environment. We are expecting the driver shortly and will need to put it through the rigors of testing. Depending on how well it works, depends on how soon we can release it, which is why I can’t give you a date. I know I sound a bit like a broken record, but we are pushing pretty hard to get you guys a driver. Once it is released, we’d like to hear from you on what your experience is.

3) As for the lag time, we have tried to recreate it in our lab and have only found a 10 second delay in boot up times. Could you please give us some more specifics such as what the difference in lag times before the work around versus after the work around?

4) As for the microphone issue, can you please give us more details so that we can try to recreate this in our lab?



Anna – HP Total Care

 

Anna -- thanks for your continued posting. Although this issue has caused me to never buy another HP system again, or recommend one ever again, it's nice that you have come to these boards, even if it is only to "placate" the situation.

As for your #2 above, I would really like to know if you are "working with Conexant" on creating a TRUE Vista driver, with 32-bit and 64-bit compatibility. According to Conexant and other notebook manufacturers, the "waikiki" audio codec was NEVER supposed to be a fully-supported audio codec in Vista, and every other manufacturer stopped using the codec some time ago. HP appears to be the only one who was selling "Windows Vista Capable" systems with this codec. The fact that HP continued to use this audio codec in machines sold as Windows Vista Capable is mind-boggling. Your statement that HP is looking at a driver that "will work better in the Vista environment" does not leave much hope for a truly new driver. It seems to imply that you are reworking the existing driver to install more simply in the Vista environment.


I bought my system the FIRST DAY HP offered the Intel Core 2 Duo processor, intending to run Vista-64 on it, and it does not look like HP has done anything to ensure that their "Windows Vista Capable" label has any meaning at all. I was a Microsoft Vista beta-tester and since receiving my notebook in September I have not had a fully-working Vista system for even 1 single day, and the run-around game and lies given by other CSR's has amounted to me wanting to throw Hp's awful notebook out the window on more than one occaison. I have personally spent over $8,000 on HP computers, printers, iPaqs, and peripherals, in the last 5 or so years. I always recommended HP systems to others as well. I will be selling all of my HP stock in the next day or two as well, as I no longer wish to "own" any part of a company that behaves in this manner.

I filed a BBB complaint against HP in this matter, and received a response that, 1)HP doesn't create drivers, and 2)it is not HP's obligation to support their own hardware, despite their advertisement claims. 'Other measures' are currently being considered on my end. I am personally ashamed to have ever owned stock in, and supported, Hewlett Packard. Apple's computers work better with Windows Vista than HP's -- and that fact is just sad. Your company should be ashamed for its tactics as well -- no one from your corporation has EVER admitted that a hardware change has taken place between the dv2100t series and the dv2200t series, and you continue to offer Vista audio drivers on your website that ONLY work on dv2200t series notebooks, though you post them for ALL of the dv2000t and dv21000t systems -- which they clearly DO NOT WORK for.

Again, I appreciate you checking in here, but would like a FULL explanation of what is being done for those of us who are suffering from MAJOR problems de to HPs actions. or lack thereof.

 

you know ,not problem in vista only,i'm use windows 2003 it's same lag....

i'don't know i'm bought my laptop for use with windows xp only ?

Hey, HP your have a responsibility ?

 

Hey I have a new HP dv6276ea with vista. Audio worked only first day and after used headphones it disappeared forever. I have done a lot of tries finding solution on internet but nothing!!!
Yesterday after a lot of drivers tried i found this driver:
http://drivers.softpedia.com/get/SO...ant-High-Definition-Audio-Driver-318051.shtml

And with it my sound came back but quick play volume doesn't work yet as the lead volume in mixer. I can use only singles volumes. And headphones sound is mono and ugly.
Anyway sound has come back.

Has anyone another solution to get it work?

I tried also a recovery from hd partition but sound didn't came back.

excuse my english.

HP i hate YOU. (1.200 Euros for a notebook without sound)

 

Many of our model numbers are very similar. To be sure that you are getting the right driver, please be very careful in typing in your complete and exact model number. You can also click on the Automatic Product Detection button on our download page. It will give you the right driver for your PC.



For example, if you have a HP DV9082ea, you will need SoftPaq 34463. Here’s the link. http://h10025.www1.hp.com/ewfrf/wc/...softwareitem=ob-46449-1&jumpid=reg_R1002_USEN



Anna – HP Total Care

 

[email protected] try this method to get the driver you need.

Go to the Start menu and select Recovery Manager
Click on Advanced Options
Select Hardware Driver Reinstallation
Reinstall the Audio driver


This should give you the driver that you need. If this doesn’t work, contact our tech support directly.



Anna – HP Total Care

 

Mac sucks? Hahaha..... that is the funniest thing I have heard today. It sucks so bad, mac users don't have to worry about downloading drivers. Just pop in the upgrade and you are home free, forget drivers! Funniest thing is that EVERY SINGLE THING in your computer works as designed.

Don't hate, HP should just shape up and get its act together. Only reason why I am still clinging on to my dv2100 is becasue it was sooooo cheap.

 

I also filed a BBB complaint awhile back, and got the exact same response as JadedRaverLA did. It is almost as HP is taking no responsibility over their own product.

 

I have noticed that with the XP Waikiki driver, there is a period of time of around 30 seconds or more in which the CPU and hard drive will be idle upon Windows Vista booting up into the desktop. Background processes and startup programs cease to load for the duration of this idle period (or lag time). It occurs in the very beginning before all background processes are loaded. It occurs before fully loading Windows Sidebar Gadgets, before switching to an external monitor connected through VGA, and before the Wireless is able to fully load and function and start detecting and connecting to networks.

I have noticed that this idle period will not occur when the Wireless is switched off when booting into Windows Vista. When booting into Vista with the Wireless switched on and enabled, the lag occurs.

Update: ok the lag time doesn't disappear completely when the Wireless is switched off but it does shorten it.

 

Hey Anna the method you gave didn't work for me. I did a system recovery too but audio didn't come back. The only driver that worked for me is that i have posted in my precedent post. Anyway volume control doesn't work well as headphones sound.
Maybe you should study a driver starting from that version of conexant to improve it. Other versions, incluse your that on your site for my model (hp pavillion dv6276ea) don't work!!!!! I tried all.

I'm thinking of selling my nothebook on ebay an back to Acer.

Thanks.

 

I have a dv9230us (1 month old) tha come with Vista Preloaded.

I never can use the microphones. Other people never hear me. If i speak VERY HIGH perhaps he hear but my neighbors too.

The mikes never runs fine in x32 Vista and worse still in Vista x64.

All others manufacturers can stabilize yours drivers but HP dont.

My problem is minnor and i am very sad. If i have buyed a NB and not have sound i call TVs and take this out of window for sure... in front of all cams. Put a video of this on youtube can call more atention for sure.

Who knowns in 4 or 6 months when everybody who buyed "HP Vista CAPABLE or VISTA READY" NB (FAKES) sell yours and buy Dells, Acers or Toshibas.

Beauty isnt 100%. Functionality is.

 

I followed your step-by-step guide Anna, and it worked fine for me!
Thanks.

 

Hi anna

Finally someone from Hp who is willing to support! Anyway i tried your workaround but to no availe. did not work for my microphone issues. I have a pavilion dv2045ea which was running xp now upgraded to vista Business N. The built in microphones have not worked since!!! I have been in touch with Hp support and to cut a long story short they said to go back to XP as they don't support vista Buisness. ( i will say that the microphone issues did not work with home premium version either) ????? any anaswers??

 

Assuming you're using the XP Waikiki driver in Vista, the microphone should work, but it isn't selected by default when you installed the driver.

You'll need to go into Control Panel, Sound, Recording tab. After installing the XP driver, the "Sum" device would be selected by default. You'll need to select the "Microphone" device and click the "Set Default" button, setting the Microphone as the default device. Once you do that, you should start to see the level meter respond as it picks up sound. Once that's done, you're all set.

 

HI
Great that has worked. Thanks.The quality on line with skype is not that good but hey it works for now. will wait until new driver is developed ( hp anna) to address the issue with full specification.
cheers!!

 

There's a new audio driver available via Windows Update. It's newer than what's on hp.com. Give it a try? I don't use the built-in mics so I haven't tested that functionality.

I received my Vista Home Premium yesterday. I was somewhat annoyed at having to do a clean install but it was probably for the best. So far it looks good but it's a little pokey with only 1GB RAM.

 

If they can hear you when you speak loud, have you tried adjusting the microphone input?

start>>search "mobility">>>open mobility center>>>click the speaker icon>>click recording>>click your device>>>click levels

By default my level was set at 25.

If you open up speech recognition, you will be prompted to take a tutorial, there is a graph where you can see a visual of your audio level. There are quicker ways to get to the microphone options, like using speech recognition.

If you open that, you can see a visual level on that without the tutorial.

say, "start listening" and you should see the meters go up.

 

I purchased my dv2125nr HP Media Center/Entertainment Notebook PC end of October, and just received my Vista upgrade kit a day or two ago. Obtaining the kit was really difficult because of the website problems and being routed to another country where they couldn't understand what was happening. But after reading all of the problems people were having on this forum, I went ahead with the install anyway keeping my expectations low.

Not to rub salt in any wounds (believe me, I know what it's like to spend many frustrated hours at the computer), I'm happy to report that my upgrade went rather smoothly and just about everything seems to work fine. The mute, microphone, hibernating-and-returning to working audio, headphones ... everything. Well, one small exception is that the QuickPlay mute button no longer turns orange when the audio is muted, but it does still function aside from that. I don't have the specific audio driver that has been causing so many issues, and this is a different model notebook, so that has to be the reason.

I write this only to say there are some with an HP notebook generally happy with the upgrade experience (aside from the ordering process). Admittedly, it usually isn't me, so for once I'm glad to be on this side of things. When I installed my 16 or 18 floppies of Windows 95 back in the day it didn't go nearly as well.

 

Can you give us the Audio driver details from device manager? What is the release date of the driver? I'm curious to see if these are brand new drivers or if they just loaded the XP drivers

thanks

 

brianstretch -- there's a new driver on Windows Update? I looked and didn't see one. I also reloaded the original Microsoft driver, and then searched again. No go. The driver you saw showed up on a dv2000t series?


Anna -- I'm in a less hostile mood today, so I'll thank you again for checking this board and providing support. I do still REALLY want to know whether the driver HP and Conexant plan on offering will be compatible with Vista-64 or not. Conexant never bothered creating a XP x64 driver for the waikiki codec as far as I can tell, and they seem to consider the codec as having reached end-of-life status, with no real Vista drivers being offered from anyone.

 

No, dv9000z series. I guess you have a different audio chip? Regardless, if AMD users got an update you should soon.

Oh, you're running 64-bit Vista. I'm running 32-bit. That's probably it. I'd expect a 64-bit driver update to lag a little behind 32-bit.

 

I'm not sure if this was addressed to me ... but my driver date is 6.2006, so they aren't new. However, some of the driver files (.dlls) have a description that they are for Vista RTM.

 

I'm bought my laptop 1125$ with working money [My Country 1125us It's not easy to fine,it's mean a full salary for a 4-6 month and I'm must share it to use in daily life,it's long time to keep it !] and I'm think I'm should be take a good experience to use and good support for any problem

Not SOLUTION TO FIX IT MYSELF and it's still have problem with incomplete feature
But,It's SHOULD HAVE A FIX DRIVER RELEASE BY QUICKLY BEFORE VISTA RTM OUT IN DECEMBER

HP really work closed with Microsoft ?
And HP really take care all customer to ship our product ?

hey anna please let me know

hp are still develop waikiki driver to fix this in vista
and release in soon ?

or take responsibilities for all world user who ship this model it have waikiki audio with anyway to do

or nothing anything do,I'll be sell my new f**king laptop and buy new one it's not HP anymore [and i'm not recommend to use hp to everybody and my country anymore]

Sorry for my English but I'm can't tolerate it's anymore,everybody can tolerate ?

 

i can tolerate it cuz i dont use vista. HP works very well with XP. if theyre dont have it now, they probabally wont make it. if u want to use vista, dont buy HP cuz its alot of problems

 

I have a HP Pavillion dv2116ea and Vista Premium. The problem I have is that the sound on the speakers works well, but when I connect my headphones the speakers don't turn off, nor do I get a headphones icon in the control panel > sound > playback devices. I've been looking all over to fix this and tried a lot of drivers (including the ones you posted, Anna), but it doesn't work. My codec is Waikiki. Help me!

 

Hi,

I have HP Pavilion dv5184ea and chipset dv_5047. I tried to install those drivers but the problem persists. "Driver Installation Falied:Could not find the MEDIA device for this driver."

I have Vista 32-bit.

Can anyone help me?

 

HP really work closed with Microsoft ?
HP is somewhat working closely with Microsoft. Based on the current feedback from Microsoft, HP needs to and must release a 3rd party driver from Conexant for everything to work (audio device).

And HP really take care all customer to ship our product? and HP are still develop waikiki driver to fix this in vista?
As far as I can tell, the answer is NO from my recent filed BBB complaint. HP is apparently not responsible for any devices from Conexant. HP even made a statement: HP is not a software company (on the BBB rebuttal response).

 

nc_dv2125nr - thanks for the reply - my drivers say 6/2006 on it too - wow i'm very curious to see if your drivers are really working, can you check and make sure that:

1. you can mute/unmutte your sound card fine
2. headphone plugin mutes your speakers
3. your SPDIF output works as digital and not analog
a. put in a DVD with dolby digital sound (pretty much any dvd)
b. plug your spdif output to a digital receiver
c. see if you get any audio out (more specifically see if you get dolby digital audio out)

all these things above don't work for me on the current vista driver

Also, what is the driver version?

thanks!

 

I am using a Pavilion dv5234us and the waikiki version, and after following your directions, I get the error message "Driver Installation Failed: Could not find the MEDIA device for this driver. " when installing the second download. I still don't have sound. I'm using Vista 32

 

Grab the XP driver for your specific notebook model off of HP's website, and try installing that. It should work. The Conexant drivers always pop up a MEDIA error if you use one for the incorrect hardware.