Voodoo PC - good customer service or bad?

Hi,
I am doing some research and realize that the sagers are cheaper and the same thing as what VOODOOpc.com offers and all that.

My question is not price related but quality: Has anyone had any possitive or negative feedback in dealing with www.voodoopc.com ?

Thanks,
Echo

 

echo-oche: I've purchased both a laptop and desktop from Voodoo in the past year or so. The laptop was an m:860 (Arima 730) and had the usual cracked hinges - repaired twice, but quickly and without any hassles. That situation was a result of poor design by Arima, so I don't hold Voodoo responsible.

The desktop, an air-cooled Rage, though, was a different matter. After about 10 months of ownership, the DVI signal failed. The machine went back to Canada for repair, and, I hoped, an upgrade to liquid-cooling. After way too many problems, miscommunications and delays, I became extremely upset with the lack of service and concern by Voodoo for a repeat customer and sounded off on the Voodoo boards. There was too much involved to explain all here, but, in the end, Voodoo's president expressed repeatedly via email, a desire to make things right. My machine was fixed under warranty, and upgraded with liquid-cooling as well as a brand-new chassis at Voodoo's expense. So, there was a temporary unpleasant situation, but Voodoo, in the end, came through very nicely in my situation.

A month ago I wouldn't have, but now do recommend Voodoo, as long as you're aware that you'll be paying a premium. What you'll actually be paying extra for is the service, and normally it's very good. If you haven't already, check ResellerRatings.com.

 

Thanks BMWRob, I appreciate the genuine answer. They seem to be a pretty good company. The 2000.00 paint job is a little over the top, but then again if you want something "a little different" you have to pay for it I guess.

I'd love to hear from anyone else with comments regarding the Quality Control, and customer service of VoodooPC also.

Thanks,
Echo

 

I might have missed something, but I find Voodoo PCs very expensive...

Simple example:

NP9880 SERIES - 17.0" WIDE VIEWING ANGLES WSXGA
-CPU Pentium® 4 Processor 530 with HT Technology / 1MB L2 Cache, 3.0GHz (LGA775)
-Video Controller Nvidia GeForce GO 6800 Ultra PCI-Express 16X Graphics with 256MB DDR3 Video Memory
-Memory 2GB Dual Channel DDR2 SDRAM at 533MHz - 2 X 1024MB
-Primary Hard Drive 60.0GB (7200rpm) Ultra DMA Hard Drive
-Floppy Drive External USB 3.5" 1.44MB Floppy Drive
-CD-ROM/DVD-ROM 8X DVD ± R/RW/+DL Combo Drive & Softwares
-Battery 12 Cell Smart Li-ION Battery
-Modem Integrated 56K V.90 Internal Fax/Modem
-Network Adapter Integrated 1000Mbps Ethernet LAN + Internal 802.11g Wireless LAN
-Operating System Microsoft Windows XP Home Edition
-Warranty 1-year standard warranty from Sager
Price - 2940$


Voodoo ENVY Heavyweight u:703 Notebook
-Voodoo Disaster Recovery System II
-Free VoodooPC T-Shirt
-Voodoo Koeskin System Binder
-Voodoo EDGE Aluminium Mousing Surface
-Voodoo Performance and Stability Re-Engineering
-IS09001:2000 Quality Control Standards
-Voodoo ENVY Heavyweight u:703b Chassis
-Envy Performance Motherboard
-Intel Pentium4 530 3.0GHz
-2 GiG Voodoo DDR2 533MHz SODIMM Kit
-8X ENVY DVD+-RW Dual Layer Slot-Load DVD & CD Writer
-Disable RAID (less risk more reliability)
-Hitachi 60 gig 7200
-ENVY 7-in-1 Internal Card Reader
-Voodoo ENVY Video Camera
-NVIDIA GeForce 6800 Go Ultra 220 256 MB
-17" TFT WSXGA+ 1680X1050 LCD
-Envy Immersive Theater Audio System
-Envy Theaterbook Immersive Subwoofer
-Voodoo ENVY Multi-Wireless Card
-ENVY Gigabit High Speed Ethernet
-Internal 56K Fax Modem
-No Shipping (Pickup)
-Voodoo GameDoctor - 1 Year Membership
-FUEL Software Essentials v2.0
-Windows XP Home
-Voodoo Stealth XL Metal Notebook Case
-Standard Select Upgrade Assurance
-Voodoo PlatinumCare 1 Year
Price - 3976.25$

If it's really higher, what makes them so expensive? Better support and gizmos?

Anyway, if I had the $ I'd like to have one of those!

Looks like its a Canadian Company too... Hurray!

 

The part you missed was my first post in which I stated that " I understand other notebooks are cheaper... that I simply want to know the quality of their customer service".

The reason they charge a premium is because of the automotive finish paint job, and periphial packaged items they include. You pay a premium for the "glitz" which is simply fine if you don't mind spending the money on it, or if that is "what you want". Obviously people who are money conscious say its ridiculous. 'nuff said.

Anyway, long/short is I really am only concerned with understanding people's actual experiences in dealing with them.

Thanks,
Echo

 

Doh! Sorry about my post...

(time travel and delete post)

Anyway, I agree. If you have the $ go for whatever makes you happy!

I'm thinking about selling my soul or getting a porn career to get another 1000-2000$ for my next machine... Nah, I'd probably be too good at it and I'd have to kiss my social life goodbye... Social life for a serious gamer? Who am I kidding

Thanks for the answer.