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    Warranty Rights - How many tries to fix problem?

    Discussion in 'HP' started by gue, Jan 12, 2005.

  1. gue

    gue Newbie

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    Question for all of you armchair lawyers (or perhaps real lawyers)....

    I have an issue with my Compaq Presario V2000 laptop. It is now on its way to HP service for the second attempt at fixing the same problem. My question to you is, does any one know if there is a legal requirement for HP to either fix the problem or refund my $$ or provide a NEW replacement unit after a certain # of tries fixing the same problem? This would be similar to the lemon laws that cover car purchases.

    If it matters, I purchased the laptop in Virginia and that is where I live.

    Thanks in advance!
     
    gue, Jan 12, 2005
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  2. Quikster

    Quikster Notebook Deity NBR Reviewer

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    usually what I hear is that with 3 is the limit, but I could be wrong as I've never actually had to deal with it or look it up.

    zx5000 :: 2.4M :: 512 DDR :: 40gb 4200 RPM HD :: 15.4" :: Radeon 9600 Mobilty M10 :: Aquamark3 22,856
     
    Quikster, Jan 12, 2005
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  3. Sauriol

    Sauriol Notebook Guru

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    you can try all the legal crap you want but the fact is... it needs to go in for service for 3 or more times... i say more times because some ppl dont ***** about gettin it replaced.. if you ***** and ***** to the tech support you shall get what you want... IF its over the 3 time service limit

    I'd rather be skateboarding
     
    Sauriol, Jan 13, 2005
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  4. rahuja

    rahuja Notebook Enthusiast

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    Am not sure about the legal aspect of this, but usually some ar-twsisting helps. My friend got a Dell with some dead pixels. They weren't ready to repair/replace it until he threatened to return it and never buy anything from them again. Not sure if your 30-day return period is over.
     
    rahuja, Jan 18, 2005
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