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    WebCam issue

    Discussion in 'HP' started by maverick786us, Aug 14, 2013.

  1. maverick786us

    maverick786us Notebook Consultant

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    I recently purchased HP Envy 15 TouchSmart. I am facing an issue with the webcam. Its doesn't seem to work. Instead of displaying images, it is displaying black background. There might be issue with the driver because when i go to device manager>Imaging Device it shows usb webcam instead of HP Webcam. But I can't find the drivers of this webcam on internet. When I used the default camera software for the first time, it showed image for a second and then displayed black color

    Can someone help me in resolving this issue?
     
    maverick786us, Aug 14, 2013
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  2. maverick786us

    maverick786us Notebook Consultant

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    Anyone who owns HP Envy 15 TouchSmart, can you please tell me, which driver is listed in Device Manager>Imaging Device list?
     
    maverick786us, Aug 14, 2013
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  3. maverick786us

    maverick786us Notebook Consultant

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    I think I have discovered the reason. My laptop uses HP True vision HD webcam and in device manager it shows USB Camera which is by default provided by Windows8. I have tried every step that you provided in the above mentioned link. Reinstalled drivers and camera software using HP Utility as well as manually. But it looks like it is 64-bit driver issue with windows 8. Can someone help me in resolving this issue? I can't find stand alone 64-bit drivers.

    I downloaded this HP True vision HD drivers from HPs website "sp61279.exe". This consists of all the drivers combined that is compatible with
    1) Windows 7 32 & 64bit
    2) WIndows 8 32 & 64bit and
    Windows XP and VISTA.

    But when I install, it looks like it by default starts installing 32-bit drivers. In device manager when I reinstall the drivers and provide the path of these drivers, it simply doesn't recognize any driver over here.
     
    maverick786us, Aug 15, 2013
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  4. ricktendo64

    ricktendo64 Notebook Consultant

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    Go to device manager, then the webcam properties and get the hardware id of the device
     
    ricktendo64, Aug 18, 2013
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  5. maverick786us

    maverick786us Notebook Consultant

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    Thank you. I couldn't find the hardware ID, But I have taken screenshots if it helps.

    1.png

    2.png

    3.png

    4.png

    5.png
     
    maverick786us, Aug 18, 2013
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  6. maverick786us

    maverick786us Notebook Consultant

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    Please ignore the previous post. Please take a look at the hardware IDs.

    1) USB\VID_0BDA&PID_5821&REV_0106&MI_00
    2) USB\VID_0BDA&PID_5821&MI_00

    HardwareID.png
     
    maverick786us, Aug 18, 2013
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  7. ricktendo64

    ricktendo64 Notebook Consultant

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    You have a realtek webcam, these are the latest drivers for your camera

    Download
     
    ricktendo64, Aug 19, 2013
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  8. maverick786us

    maverick786us Notebook Consultant

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    Thank you. But according to this product specification. It has HP TrueVision HD Webcam, howcome its realtek webcam in my case?
     
    maverick786us, Aug 19, 2013
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  9. maverick786us

    maverick786us Notebook Consultant

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    Unfortunately that link isn't working :(
     
    maverick786us, Aug 19, 2013
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  10. ricktendo64

    ricktendo64 Notebook Consultant

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    Yes its a realtek webcam, here is your hardware id in RtsUVC.inf

    Code: 
    %rtsuvc.DeviceDesc%=rtsuvc.NTamd64.6,USB\VID_0bda&PID_5821&MI_00
    Want to find your driver, then google "Realtek WebCam 6.2.9200.10236"
     
    ricktendo64, Aug 19, 2013
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  11. maverick786us

    maverick786us Notebook Consultant

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    But mine is an inbuilt webcam not a USB webcam. Anyways I installed this realtek drivers and still its not working :(
     
    maverick786us, Aug 20, 2013
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  12. ricktendo64

    ricktendo64 Notebook Consultant

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    Screw it, I give up
     
    ricktendo64, Aug 22, 2013
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  13. maverick786us

    maverick786us Notebook Consultant

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    Finally HPs engineer came and replaced the webcam and it worked. I appreciate your help. I seriously apologize if I said anything that sound rude or offensive. It was never my intention
     
    maverick786us, Aug 23, 2013
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