Well, Fry's isn't any help.

Some of you may remember my USB 2.0 speed problems with my HP DV5030us. After lots of research, trouble shooting, and thanks to a poster here, I've found out that the problem is due to the SB400 southbridge chip that is part of the whole ATI Xpress 200M chipset.

I just called Fry's, where I have an extended warranty, and they were absolutely no help. I had to explain to the technician, who didn't even speak English as a first language, four times that it was a notebook, I had to give him the model number four times, and I had to explain that I had the extended warranty. When I tried to explain the problem, he kept asking me "Are you sure it has USB 2.0?" and He told me if I brought it in they would download the latest drivers for it.

He told me that, to get it replaced, I would have to come into the store early. Have them look at it. Then walk out of the store, come back in, repeat the process. I would have to do that 4 times in one day before they would replace it. So I would literally have to spend an entire day at Fry's standing in line, as well as the 4 hour round trip drive down there.

Great.

And So far, HP customer support has been terrible. Completely unwilling to do anything and telling me to take it to the store where I bought it from.

This is great. This is what I get for going against my intuition and buying a Windows PC.

 

I think the part your missing from this statement is "from Fry's."

Without knowing anything about your previous problem (if its a defective instance of a product, or a bad product by design) the best I can suggest is to go back and be a pain.

I'm not sure why he said you'd have to come back 4 times to get a replacement system, probably a better tact would be to take off of the information you've accumilated and take it to them. And if they say its not a problem or whatever, escalate, escalate, escalate. These guys love getting people to buy the warranties, but hate it when they use 'em.

Boil it down to as simple of a test as possible -- if this system cannot do this, at this rate, then there is a problem. Make them either fix it, give you a new system, or refund your money in full.

This is all assuming your product is defective, and not just poorly designed.

 

if it is from Fry's, you can talk to the manager and refund your money... the least thing they can do is to give you store credit... i have friends work at Fry's and i believe the company will give you a store credit for any purchases...

 

Personally, if I bought a piece of equipment with extended warranty coverage and it wasn't being honored, I wouldn't want any of my money there.

Problems like that is why Fry's get very little of my business. Once had them sell me a Socketed Celron sevral months before any Socket 370 boards were on the market (all of the boards were Slot-1 a the time). They then told me that any Socket-7 board would work. Sigh...