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    What do warranty, service agreement, and care pack mean in the HP universe?

    Discussion in 'HP' started by CyberBeach, Jul 29, 2009.

  1. CyberBeach

    CyberBeach Notebook Consultant

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    What do:

    • warranty
    • service agreement
    • care pack

    mean in the HP universe and what are the differences?
     
    CyberBeach, Jul 29, 2009
    #1
  2. necrophyte

    necrophyte Notebook Evangelist

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    warranty - period (extendable by paying for it) of time during which every damage, which cannot be directly traced back to a user-made damage (eg. smash the notebook or stab the screen, expose to heat/fire etc.) can be repaired for free

    service agreement - not sure, but i think similar to care pack, except that a business gets the service agreement for free if it's HP's partner (ie. ordered some 200 notebooks from HP etc.)

    care pack - payable period of time during which damages (also "some" user made) are repaired for free. one also has better service conditions, like 24/7 tel. hotlines, insetad of 8am-5pm etc.
     
    necrophyte, Jul 29, 2009
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