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    What is HP's policy on dead batteries?

    Discussion in 'HP' started by Sgt_Strider, Jun 5, 2007.

  1. Sgt_Strider

    Sgt_Strider Notebook Evangelist

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    I'm just wondering what is HP's policy on dead batteries assuming it's within warranty period?
     
    Sgt_Strider, Jun 5, 2007
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  2. miner

    miner Notebook Nobel Laureate

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    They should replace it if the battery is within the warranty period as long as the failure is due to a defective battery. Li-ion batteries do tend to wear overtime naturally which might not be covered under the warranty. In any case run the HP battery check which will let you know if the status of the battery...
    http://h10025.www1.hp.com/ewfrf/wc/...5864&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
     
    miner, Jun 5, 2007
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  3. kanehi

    kanehi Notebook Deity

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    If it's still under warranty and you can provide the receipt they usually will replace it. You also have to make sure that it's the real thing and not a counterfeit battery.
     
    kanehi, Jun 5, 2007
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  4. mtor

    mtor Notebook Deity

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    If it still under warrenty they will send you a new one
     
    mtor, Jun 5, 2007
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  5. celondil

    celondil Notebook Consultant

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    Don't know about HP per se, but some manfacturers (Gateway does, or at least did a few years ago) consider batteries a consumable and will not replace batteries after a year, even if the system's warranty is longer.

    So its possible that even if the laptop itself is still under warranty, the battery may not be -- but presumably this would only be an issue if your system's warranty is longer than 1 year..

    As always, its best to check with your vendor directly.
     
    celondil, Jun 5, 2007
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  6. Sgt_Strider

    Sgt_Strider Notebook Evangelist

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    So how does it work? Does HP require you to send the defective battery in to get the new one or what?
     
    Sgt_Strider, Jun 6, 2007
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  7. Sgt_Strider

    Sgt_Strider Notebook Evangelist

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    The battery for my Gateway laptop died 6 months after I bought it and it was replaced with no hassle. I'm only asking this because I'm thinking of buying an HP laptop later in the year, but the battery policy will determine whether I go ahead with it.

    I'm fully aware of the flaws of Lithium-Ion technology which is why I want to know how HP will deal with it.
     
    Sgt_Strider, Jun 6, 2007
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  8. msindi

    msindi Notebook Geek

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    HP is great on this...Follow these steps (I got a new batt. 2 weeks ago):
    1) Check your battery using the HP tool (its in the HP support software)
    2) If failure, and your PC is under warranty, start an on-line chat with an HP rep and tell him the issue
    3) They will ask for a number abd call you the next day. You need to give a credit card as security because they will send you a new one with a return slip to send the old one
    4) When you get new one, pop old one back in the mail (FedEx)
    Voila
     
    msindi, Jun 6, 2007
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