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    Who can comfort me,the heart break kid.

    Discussion in 'HP' started by hbk, Sep 1, 2006.

  1. hbk

    hbk Notebook Enthusiast

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    I just bought a dv8000t laptop and it arrived yesterday,which is one day earlier than expected.I was so exciting about it but still annoy with the useless bloatware stuff pre-installed on my computer.But when I woke up this morning to turn on my laptop,it just didn't work,keeping a black screen showing nothing while the power light was still on.So I called the customer service which tooks me nearly one hour to get the resolution that I had to send my computer back to have it repaired for the problem of,they said,LCD no back light/video play.I'm so frustrated and disappointed 'cause this is my first HP notebook and I just got it yesterday,is there anyone of you who also used to have this kind of unpleasant experience?
     
    hbk, Sep 1, 2006
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  2. DV2000T

    DV2000T Notebook Consultant

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    Don't have it repaired. Return it instead and then buy another one again.
    You shouldn't have to end up with a "repaired laptop", especially when you just bought it.
    Good luck.
     
    DV2000T, Sep 1, 2006
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  3. hbk

    hbk Notebook Enthusiast

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    Erh...But I've already have the order to repair it plus they'll send me the box and paper right soon...
     
    hbk, Sep 1, 2006
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  4. DV2000T

    DV2000T Notebook Consultant

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    You can always cancel that. Call them again and tell them you changed your mind and you just want to return the laptop.
    This is just what I would do. It's up to you to decide.
    Good luck
     
    DV2000T, Sep 1, 2006
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  5. hbk

    hbk Notebook Enthusiast

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    Oh really?How can they refund me?Did you call technical support or HP shopping?
     
    hbk, Sep 1, 2006
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  6. burningrave101

    burningrave101 Notebook Deity

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    Just call HP customer service and tell them you want to return the laptop for a refund and state your issue with the laptop. Then go online and order a new one. That is what i would do unless you are unable to get the laptop again for the same price you paid before. If the cost has gone up quite a bit then i guess you could go ahead and go through with the repair. It's up to you.
     
    burningrave101, Sep 1, 2006
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  7. hbk

    hbk Notebook Enthusiast

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    What if I want to buy another brand?Will they give back a full refund?
     
    hbk, Sep 1, 2006
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  8. brianstretch

    brianstretch Notebook Virtuoso

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    And order a dv9000 series while you're at it, since you're going to have to send your dv8000t back no matter what.
     
    brianstretch, Sep 1, 2006
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  9. Boai

    Boai Notebook Guru

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    dv8000 had keyboard problem~~~~~ do not buy it~~~~absolutely
     
    Boai, Sep 2, 2006
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  10. chiaroscurist

    chiaroscurist Notebook Consultant

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    I'm sure everything will work out fine with you. Return that model and I suggest you get something else. I was deciding between a dv8000t and the new dv6000t. I went to best buy to check out dv8000t for the last time. I experienced the annoying keyboard problem and I said, that's it for dv8000t. I ordered myself a dv6000t. Looks better and I here the new series do not have keyboard problems. =] I wish you luck hbk!
     
    chiaroscurist, Sep 2, 2006
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  11. hbk

    hbk Notebook Enthusiast

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    Thanks buddies,I've already order the return.So as you guys mentioned,dv8000 has the keyboard defect and it only happens on dv8000,right?What about others?Actually,the reason I choose dv8000 is for its Go7600 but now I just get stuck with the bloatware and partition problem on HP's machine.And I noticed Dell's E1705 which costs almost the same money but has a GO7900GS card.Anyway,I gotta return my dv8000 right now.
     
    hbk, Sep 2, 2006
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