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    Why did the notebook shut down randomly?

    Discussion in 'HP' started by userable, Dec 31, 2007.

  1. userable

    userable Notebook Guru

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    I left my HP dv6614 on and just left it there...i go back and see it's on the main log in part, i don't know how it got there but i log on and i get a message that some error made the computer shut down, and it mentioned something about a 'blue screen'...anyway i get this message in the problem report section: I'm just wondering if it's something to worry about it? Look into?
    Btw i was given this link as a possible 'solution' http://support.microsoft.com/?kbid=943899

    Product
    Windows

    Problem
    Shut down unexpectedly

    Date
    31/12/2007 8:47 PM

    Status
    Solution Available

    Problem signature
    Problem Event Name: BlueScreen
    OS Version: 6.0.6000.2.0.0.768.3
    Locale ID: 3081

    Files that help describe the problem (some files may no longer be available)
    Mini123107-01.dmp
    sysdata.xml
    Version.txt

    Extra information about the problem
    BCCode: 9f
    BCP1: 00000003
    BCP2: 843DB5A8
    BCP3: 85D0F030
    BCP4: 84456638
    OS Version: 6_0_6000
    Service Pack: 0_0
    Product: 768_1
    Server information: d307f1e7-de05-46b1-837a-082b57114277
     
    userable, Dec 31, 2007
    #1
  2. miner

    miner Notebook Nobel Laureate

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    So...did you install the hotfix as suggested?
     
    miner, Dec 31, 2007
    #2
  3. userable

    userable Notebook Guru

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    No i didn't...should i do though??
     
    userable, Dec 31, 2007
    #3
  4. miner

    miner Notebook Nobel Laureate

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    Yes, if you are facing that particular error listed in KB article, then use the patch to fix it.
     
    miner, Jan 1, 2008
    #4
  5. userable

    userable Notebook Guru

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    Well i just downloaded it and restarted.
    Everything seems like as it was before. Will just have to continue using it to see.
     
    userable, Jan 1, 2008
    #5
  6. computer112

    computer112 Notebook Enthusiast

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    I have the same problem too with my ASUS G1S and I have downloaded the hotfix so I am just seeing if the problelm will occur again. I am pretty sure this happens after my laptop return from sleepmode, maybe 10-15 min afterware when I leave it on. Well best of luck userable.
     
    computer112, Jan 4, 2008
    #6