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    Win7 video driver update results in black screen: Presario GQ60-433US

    Discussion in 'HP' started by lappycamper, Aug 26, 2010.

  1. lappycamper

    lappycamper Notebook Enthusiast

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    Whenever I try to install Window Update's new driver for my "Mobile Intel(R) 4 Series Express Chipset Family" video chip, the machine boots up fine, and I think it is functioning normally except that the screen remains black! SOMETIMES I can alt-ctrl-del to get to process manager, which I then cancel and it then behaves normally, but usually not. I have twice now had to revert to the pre-update Windows state to get my display working again. I have the same problem when downloading this new driver directly from Intel, too. The machine has no entries in the error log, and as I say seems to "think" everything is normal.
    This is Win7 ultimate 64 bit, BTW.
    Anyone else encountered this problem and perhaps have a suggestion (other than the obvious: stick with the old driver)?

    Thanks!
     
    lappycamper, Aug 26, 2010
    #1