Windows 7 "Clean Install", need help with unknown devices now

I just finished doing a clean install with the help of velocity's clean install guide. Everything is normal, but I have "unkown devices" in my device manager. Also, the touch sensitive volume control above my keyboard works, but the graphics that pop up on the screen while adjusting the volume are not there anymore.

I have a brand new DV6T 1300 CTO, and here is the HP driver webpage. http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=4063&lc=en&dlc=en&cc=us&lang=en&product=3999445

Does anyone know which drivers I probably need to update? Has anyone experienced this?

Here is a Screen shot of my device manager:



I called HP support thinking they wouldn't care if I did a clean install. The rep was sort of a jerk. He told me I need to buy a $30 recovery disk from them. I told the rep all I needed to fix was 2 little things, which arn't worth $30 in the first place. I mentioned the HP drivers webpage and asked if he would point out which drivers I probably needed to download to fix my problems, but he wouldn't tell me. He kept giving me the run around.

P.S. I did create both a backup disc and a recovery set before I did a clean install.

 

I recommend DriverMax. Amazing program.

http://www.innovative-sol.com/drivermax/

Or simply go to HP's website for drivers.

 

Base System Device = Card reader, find the drivers on HP's site. The other one is probably HP ProtectSmart.

If you really need that volume OSD, it's HP QuickTouch responsible with it. Personally i found it to lag like hell and crash some games, but each with their own.

 

Not necessarily directed to your case OP but, I can tell you from experience that jerk attitude can go both way. Whenever I talk to any service rep make sure I am specific as possible about what it is I want or need. Having been a customer service rep for may years myself, (so I know what it's like on both sides) I can tell you the biggest problem when speaking with customers is understanding and determining what it is they want/need. Sometimes they know, but have difficulty putting it in the right words.

As a practical means to fixing/overcoming this, I typically take a moment to rehearse what it is I want to say before the rep gets on the phone (chat line etc.) That way, it saves time and helps to alleviate much of the misunderstanding that can take place during the discourse. In addition, I always try and be polite.

Even though you are the customer, it's not the fault of the rep who takes your complaint when something doesn't go as expected. That said, don't let any rep give you the runaround; if you know what it is you need and he is not responding to your request, by all means ask to speak to his supervisor.

 

Thanks, I found 4 of the 5 drivers.. the last one is unknown, but under Properties it says it is coming from "Intel(R) ICH9M LPC Interface Controller - 2919". There is a driver called ICH9M and I downloaded it, but it didn't fix the problem.

Also, I cannot find the Touchsmart driver for the life of me. It only directs me to the touch screen laptops. Is there not another driver that it could be? My touchsmart volume control doesn't lag at all. I know what you're talking about though, I have seen a video of it lagging on youtube.

Well, I told him I had a horrible virus and my roommate did a clean install, but without making recovery disc. I played completely dumb as if I didnt know the first thing about computers. He went on and on about how bad that was. I then asked if he would just direct me in the right direction to the driver to fix the problem, but he said no I need to pay $30 for a recovery disc. All along I knew I could get all of the drivers for free on their website. He was just trying to get $$ out of me.

 

Not sure, but I think this may be part of the Intel Low Pin Count (LPC) bus for legacy I/O devices. It is (should be) included with the chipset install. I couldn’t find the DV6t drivers thread here at NBR but you can use this one from the DV4t. It’s the same:
http://forum.notebookreview.com/showthread.php?t=405790

Download the Intel chipset driver and install it using the -overall command. From run, browse to the setup file in the extracted driver and add the –overall command (i.e. setup.exe -overall). This will remove all traces of the old drivers and install the new ones. With a little luck this “might” clear your unknown device.

 

It turns out I was missing the "Human Interface Devices"

 

So... exactly which device driver did you install to clear the last "unknown device" that was related to the LPC Interface Controller? ENE CIR Reciever?

 

I'm still not sure.. I was stumped, so I just did a recovery to figure out what it was I was missing

 

Did you install the Intel chipset drivers? I have a feeling it's related to that.

 

Yea, I downloaded that specific driver along with just about every driver that was on their website for my laptop, which was about 4/5th of the drivers. The rest looked like junk. I even talked to another rep and he couldn't help me figure it out either. It almost seems like HP purposely leaves out drivers on their website to prevent people from wiping the junk off.

I guess what I take away from this experience is that it's honestly not worth a clean install and the never ending search for missing drivers. It's better to just uninstall all the junk.

Thanks guys for all your help

 

Hmm, i have running clean installs on both of my laptops since like... 2 weeks of owning them, and no unknown devices, no issues of any kind. I'll try to google a bit for you maybe i can find you a solution.

 

Thanks, I appreciate it.

 

did you find a solution to this? i have the same problem with my volume control on my new dv6-21XX

 

The graphical thingy does not work on win 7. But seriously, do you hear with your eyes???

 

A better, customizable solution: 3RVX

http://matt.malensek.net/software/

 

funny it worked on win 7 before i did a clean install with win 7

sometimes its just nice to actually see where your volume level is at without having to find an icon or something and click on it to see the level.

i found a solution to it though similar to the solution ^

 

Well you know that's exactly what the little tray icon shows, a visual indication. And you don't have to click on it. Or maybe that's too subtle for you.

I agree that an OSD is useful in some cases but at least for me it did little else than get in the way, at least the HP one did so. It caused lots of trouble with fullscreen apps.

 

well no in my case that's not what the little tray icon showed...cause i did not have a little tray icon before but then when i did yes i had to click on it to see any visual indication of the volume control.

the ODS was useful to me and did not cause any troubles with my HP or programs so I'm glad I now have a workaround that works for me.

to each his own. what works for one doesn't necessarily work for another

 

I had the same issue with my Dv8T when I did my clean install...

Try this:
First,
To Fix unknown driver issue in device manager.

1. Downloaded file from here ( copy and paste, making a link doesn't work): " http://go.notebookreview.com/?id=525X832&url=http%3A%2F%2Fpcpitstop.com%2Flibraries%2Fdriver%2Fstoreinfo.asp%3Femail%3Dwindstrings%40gmail.com%26duid
%3D3288%26ddate%3DSat%2BMar%2B27%2B02%253A39%253A11%2BCDT%2B2010%26file%3Ddriver%26token%3D06f99d97bf9e98e5fede9a2a6c3f4433&sref=http%3A%2F%2Fforum.notebookreview.com%2Fshowthread.php%3Ft%3D471541"

2. And expand the .zip file " Chipset_Intel_XPVSW7_3264_infinst911" and run setup, it appears to install, but it really doesn't as it only expanded the files onto the computer and now you

have to install them manually.....

3. Go to device manager, double click the unknown driver and tell it you have your own disk

4. And go to update driver and browse my computer and "let me pick from a list of device drivers on my computer"

5. And pick the name you know it is " Intel(R) PM55 Express Chipset LPC Interface Controller - 3B03"...

6. Reboot..... check device manager and the error is gone as the driver installed under "system devices".. it will be called "Intel(R) PM55 Express Chipset LPC Interface Controller - 3B03
You should see two entries.