Worst customer service ever.

Transferred to dead calls, given a number (1-800-597-8017) which leads to a dead call. Incompetent workers who do not know where my package is; one person tells me its located in Tennessee, Fedex tells me its in China. Why do I have to deal with such incompetence? I love how I receive an email stating my package has been shipped two days before Fedex even received it.

 

I love how people are so impatient and can't wait for the actual arrival of their package. I'm sure the anxiety is building up inside you just like the anticipation of a new notebook. People who don't know what they're doing "diss" on the company for a problem that they created on their own.

OH HAI! Call 1-800-HP-INVENT

If they don't help, only then may you make a legitimate degrading post.

 

HP's business support is actually quite good. But you are correct about the Home side - Hang ups, ridiculously long periods of time spent on hold waiting, clueless customer service reps. By far the worst in the business.

If you're experience was really that bad you can reach HP Executive Customer Care at 650-857-7177 and ask them for help.

 

I started to get a little anxious at first when I got an email about mine shipping out because nothing showed up on the FedEx website for a few days, but I just hung in there and 3 days later my laptop was here. Maybe FedEx missed a scan or something, in which case it won't be scanned again until it reaches the next checkpoint. $hit happens. I've even had UPS/FedEx/USPS shipments that didn't even show up in the tracking system online until after it was already delivered. Just be patient, it will come.

If you're in a situation where you need a laptop so urgently that you can't even wait for it to show up once it has been shipped, then I suggest you buy a pre-configured model at a local retail store rather than buying a custom-built latop online.

 

This has to be one of the most ignorant comments I have ever read in a forum. Maybe there is a glitch in the tracking system, maybe FedEx and HP's systems are out of sync, who knows. But to call HP's customer serivce reps incompitent just because they can't tell you exactly where FedEx has your package at this very moment, well that's just downright ignorant on your part. Just be patient, it will come. Mine went from showing in China to being at the local sorting facilty just 3 days later, and then it was delivered on Monday.

 

So you are excusing someone for telling me the wrong information? That a glitch in the system is an excuse for someone telling me that it is GUARAUNTEED to be in Tennessee when it is in Shanghai China? Sorry, I don't see your logic in defending people who give the wrong information. Don't throw around words like ignorance without knowing the meaning. If someone cannot provide the right information then they should NOT give me an answer at all.

 

I have to agree. Even worse than AOL when they were crappy. I have been on the phone all AM with people in the Philippines who cannot speak English well, have no supervisors, or cut me off when I ask for someone who understands English better.

I finally called the sales line, got someone in MEXICO (at least she could speak better) who took all my info and gave me a NEW service number, then routed me to an AMERICAN who tried to fix it. He spoke English and spent some time figuring out the email exchange with HP TOTAL (HAHAHAHA) Customer Support! After my phone died, he called me back on my cell and finalized an order of recovery CDs.

They charged me 13.99 for the SLOWEST ground shipping on the rescue disks that are suppose to be free (oh, wait, they are....that is just for SHIPPING that could be sent for $4 MEDIA MAIL).

NEVER AGAIN. I BOUGHT MY LAST HP.

 

Did you have a problem with the disks you burned after you received your notebook?

ceelo45, did you get a tracking number? Once you have a tracking number the recommendation is to check tracking one or twice a day and not call HP, they don't have any more information than you do once a shipping label with tracking number is printed and package is consigned to shipper.

I won't make excuses for HP support and service, however, minimizing calls to HP will minimize frustration.

Patience. Package may not get picked up by Fedex the same day the tracking number is printed, if it gets picked up the next day it may be the third day before anything significant (arrival Anchorage) shows up on the tracking website.