Wth Hp!!!

So i sent my laptop (Dv6000) in for repair.

I get it back with a messed up ram stick, a chipped battery and a size bezel that is not installed correctly and has a broken plastic snap...


I'm calling them right now and going to demand replacements, but idk if they are even going to do any thing...

 

Oh noes! HP Quality Control, .

 

That's why i never really care about warranties and do repairs on my own. However, not anyone can do that... Anyway, first thing you should do on the phone is demand to talk with the superior of whoever answers you.

 

It depends though...broken motherboards aren't fun to fix...

 

Forgot to warn you, their repair service use crowbars.

 

Yeah but mobos rarely break. Most of the time the problem is somewhere else. Like, those damn ribbon cables i had to deal with on my DV5.

 

Not to laugh at the guy with the repair issue..... but that's just too funny.

 

lol mine was a Mobo, it was a factory recall actually.

And to my surprise i am sending it back again (they arn't sending me the parts, they can't apparently) and are going to replace everything that was cosmetically bad, and the ram.

Or so they say.......

 

Sorry, but I couldn't help but laugh at Flip's comment. Good deal they're going to make the repairs. I've sent units back half-a-dozen times and have never had an issue. Their service has been so good in my case, that I kind'a feel stupid taking pictures before I send one in to HP. Mmmmm..... but given your experience, I think I'll maintain the practice.

 

hehe i was serious though, about a year ago we got a ton of complaints and rants about HP's repair service. Mainly regarding about their dv pavilions coming back looking like it was opened with a crowbar. It came back worst than it was sent in for.

Ive opened a lot of DV pavilions before and it really takes a lot of time to pull apart compared to other notebooks. For HP's repair service to stay efficient and keep up with repairs coming in, they just recklessly pry it wide open.

You gotta understand the quality of the repair service depends on who or where you send it too. Some repair centres are just better than others. This is why we see mixed feedback on HPs repair service.

Heres a funny one, he sent it in to get a strand of hair out of his LCD screen. It came back with scratches all over, hair still on screen PLUS missing screws. They marked down the problem as "Dim screen"

 

I didn't find them particularly hard to open, and i left no marks on either of my laptops when i took them apart. I think the most annoying side was the very high screw count.

I've had a little bug get inside my DV9700's display, it died near the bottom of the screen. It's very small and not too annoying, but i am going to take the screen apart sometime... Only i will do it in the dust-free part of a garage, you know, the room where they paint cars. I've taken apart a Toshiba screen before at home, and i ended up getting more dust inside than it had in the first place.