You guys were not wrong about their service.

Last year I had sent a laptop off to be repaired and they fixed it first time and even fixed something I had not complained about. Now I have an issue with my dv8130 that I have had for 2 months. The problem was always there, dvd have low sound. I think dvd use a different part of the sound chip if I am not mistaken. Music play is acceptable but dvds sound half volume.
steps I have done
1. all sound controls to max(no duh, but the techs still ask)
2. updated bios driver
3. updated audio driver
Tech support says to do windows repair. I did that. waste of 4 hours.
So they schedule repair. I get it back in 3 days. there is no paperwork stating what they did, from the looks, reinstall of os. Problem still exists. I call them again gandi takes control of my computer and checks sound controls, then installs updated audio driver, taking a long time to do it I might add.THen they transfer me I guess to schedule return. I got a chuckle out of this, she was half way understandable she says hayche-p she notices the technician is still on the line and both of them yammer in sort of English she told him he was not suppose to be listening to call. oh well the delima continues. Now I work internal helpdesks and done bench diags for a few places, I dont think I have seen a problem quite like this either the sound works or not, my guess is the audio hardware is defective.

 

are you sure you did not call toshiba?.... lol lol lol so there is someone that has almost as bad of support as toshiba... lol

 

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I had a dv8000t (production date Apr-2006) that the sound from DVD's (movies) was very low... at Max you could barely keep up with what was being said.

Never tried music CD's.


PS: the tech support thru all mfg's unless they're selling some kind of big $$$ leaves alot to be desired.

To be "fair" though, with all the differant models being released everyday and the VERY short product cycles of laptops it's amazing that they get it right as much as they do.


Hate "talking" with the rep in India, nice for the most part but I can't understand them 80% of the time, and I bet they don't understand all the little ins and outs of the English language. (reverse would be true if I spoke their language as a second language)

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One last thing, As much as I hate the stupid "recovery" partition that puts the machine back to "as-shipped" condition, it's a sure fire way to save allot of time with these jokers.


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I purchased mine in aug, did they ever resolve it or did they continue to buttstroke you? Nothing else is wrong with it, I didnt even have the keyboard issue most people had. It is good hear some has had the same issue as me. yeah I am getting older but everyone else that watches a video or dvd on it says "turn it up"
Oh and this was the short version of what happen today, infact I had to call them 3 times....fat handed fingers discon 2 times while waiting for scheduling. and I wish I had recorded the customer service rep complain to the service tech. It was hard for me to compose myself.

 

I ended up returning the unit, getting ALL my money back!!!

I made "SURE" to state the reason(s) for the return so HP was charged back (as they well deserve):

http://forum.notebookreview.com/showthread.php?t=86901


And then bought a "Business Class" machine. a nx6325 RB526UT#ABA... ($500 after rebate, and I've already got the rebate back!!!) to tide me over till the next generation machines come out (and have been on the market long enough to "mature".)
http://www.notebookforums.com/thread176205.html



Sort of thinking about staying with the "Business Class" machines of whatever brand may look good 6-8 months from now as franky I feel that "consumer" models are pushed to market without enough testing.... Consumer models have VERY short product cycles... Business models having a longer product cycle.... and I would assume that the R&D department is told "HEADS will ROLL" (you're fired) ... if a Business model machine is "buggy".... Consumer line being used as the "test-bed" for new gee-wiz idea's, and hardware.. the business models using more "stable" hardware...

http://www.notebookforums.com/thread176205.html

Another plus of a Business class machine is you get "business class" service....I've heard that business class gets better service.


Example of HP business class service:

http://www.notebookforums.com/post372325-5.html


PART II: HP SERVICE (IN FINLAND)

A few hours later I posted the very positive review of the laptop, it broke down. It simply shutdown in the middle of use and did not wake up whatever we tried. The power adapter began to keep a beeping noise too. It was time to call the HP service. Well, at least we could now review it.

My brother called the service number and a tech guy answered immediately (no queue, hurray!). The computer had to be sent to maintenance and a guy would pick it at from my brother. We were told that there might be a chance that they could format the hard drive at the service, which we told them to avoid if possible. They also were ought to return a game CD which was stuck in the CD drive.

Service Contract: The laptop has a 3-year international warranty. Pick-up and return by HP. A 2-day repair time.

Pick-up: The pick-up guy appeared 3 hours later (after giving a call), which I think was very quick (they promised the next morning latest). We didn't need to package the computer in anyway, which some companies require (e.g. Acer). Grade: 5/5.

Repair Time: The service contract has a 2-day repair time. So the computer was scheduled to be repaired by Wednesday afternoon or Thurday morning, if full days were only counted. We hoped to get the computer back on Wednesday, since we planned to stay a couple of days at our friend's summer cottage, starting Wednesday afternoon. However, HP was able to return the computer only by Thursday, still within the contract. Nonetheless, I must congratulate the service team for such a fast repair, as it appeared that they had to replace the motherboard. Grade: 4/5.

Return: There was nobody to receive the computer on Thursday and we had to negotiate a new return date with HP. Friday afternoon was best for us, since we wanted to get the computer back before the weekend and we did not want to leave too early from our summer cottage trip. The time was ok for HP, and they returned the computer as planned on Friday (giving a call before arriving). Grade: 5/5.

Repair Result: The repaired computer worked perfectly. They had replaced the motherboard and the power adapter (which had broken too). The hard drive was untouched (hurray!) and the stuck CD was in place. They hadn't touched the working parts of the computer. Grade: 5/5.

Overall: 5/5 (Excellent)

We were very pleased with the service: it was zero trouble for us, except for the loss of the computer for 2.5 days. The computer came back working and games played great. Hope that the new motherboard works for the rest of the computer's life time.

 

I like the idea of the business model myself too, I hate all the glossy crap that rubbs off and looks like crap. My zv5160 looks like crap right now. and I could do with out the glossy lcd on the dv8130. the only thing I dont like about the business model is the crappy vid card.

 

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Here's some info from a guy who repairs laptops... is inside them EVERYDAY... He was talking to a poster who had a HP "consumer" grade laptop HP Pavilion zx5000 that was having problems...

http://www.notebookforums.com/post2473816-25.html

www.ikenfixit.com
HP's are still the number one failed machine in our shop and I believe this will remain as such.. They manufacture more laptops than anybody else and the technology is NOT up to par so to say. Were getting in brand new lappy's w/FET issues, Rectifier diodes failing,Caps shorting, Jacks failing, Video chipset failure, Co-processor as well as Controller chip failure. Tiawan will never "man" a good board for this company unless they pull the plugs and get to the basics in engineering. Get off your ass HP And spend some money on the basics. You can sell numbers, Show a profit, Tell the consumer everything is fine but guess what? Im the little guy in the trenches and right down to inferior oscillators in the video circuits To the basic being under-amp for adapters and Schottkey rectifiers, You are selling trash..If you need help just yell.


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haha yeah talking to people in india sux my credit card company has indians and i have to have them repeat almost everything they say.

 

They wanted me to send it in for a 3rd time because they DID NOT FIX IT. I escalated it to a case manager, sound like an american. they said send it in for the 3rd time, if not fixed they will replace it. I see on the order confirmation it says REPLACE.