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    ZV5000 series power supply issues

    Discussion in 'HP' started by ddiaz, Mar 13, 2005.

  1. ddiaz

    ddiaz Newbie

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    Went to plug in my ZV5380 power supply today and it was dead. No green light, no charge light on the laptop, and no voltage output from the brick. I checked the wall power cord and it was getting voltage. Called HP and they are sending me a power supply this week. Had my first experience with overseas tech support too, and it was less than stellar. If they get me my new power supply in a reasonable amount of time though, I guess I'll be happy.

    Has any body else experienced an A/C power supply issue/failure?
     
    ddiaz, Mar 13, 2005
    #1
  2. lapboy

    lapboy Notebook Deity

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    Does not sound like a power cord fault.More of a laptop fault.Better send it back before the 30 day return period is over.
     
    lapboy, Mar 14, 2005
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  3. ddiaz

    ddiaz Newbie

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    I took my laptop out to the car today and hooked it up with my Targus DC power supply and it works like a champ. So it is defiantly the A/C power supply.
     
    ddiaz, Mar 14, 2005
    #3
  4. alekkh

    alekkh Notebook Evangelist

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    I've had that problem with ZV5000z's PSU and fixed it myself in 3 minutes. Need to solder. Was posted on this forum.
     
    alekkh, Mar 14, 2005
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  5. ddiaz

    ddiaz Newbie

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    Received my replacement power supply today and everything works great. I would have fixed it myself, but I would rather see HP jump through a couple of hoops on my behalf to fix a problem with defective equipment, especially since it is still under warranty.
     
    ddiaz, Mar 19, 2005
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