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    are the USB 3.0 ports on the dv6-7000 non-functional? Where are the drivers?

    Discussion in 'HP' started by angelo1911, Nov 2, 2012.

  1. angelo1911

    angelo1911 Notebook Enthusiast

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    I'm using windows 7 64-bit on the dv6-7000 with A10-4600m CPU that has two USB 3.0 ports. None of my devices work when they are connected to these ports. Windows always tells me that it fails to install drivers for these ports.

    Are they also not working for you guys? Where do we download drivers for USB 3.0 ports?
     
    angelo1911, Nov 2, 2012
    #1
  2. Starrbuck

    Starrbuck Notebook Consultant

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    At hp.com click on Support & Drivers and enter your model number.
     
    Starrbuck, Nov 2, 2012
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  3. angelo1911

    angelo1911 Notebook Enthusiast

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    I did that but I did not see any link for chipset or USB related drivers.
     
    angelo1911, Nov 3, 2012
    #3
  4. Kirrr

    Kirrr Notebook Deity

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    Superpowerful google skill: LINK
     
    Kirrr, Nov 3, 2012
    #4
  5. angelo1911

    angelo1911 Notebook Enthusiast

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    It uses AMD A10-4600m, it's not an intel chipset.
     
    angelo1911, Nov 3, 2012
    #5
  6. tbone8ty

    tbone8ty Notebook Consultant

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    the usb drivers are in the video driver
     
    tbone8ty, Nov 4, 2012
    #6
  7. angelo1911

    angelo1911 Notebook Enthusiast

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    Well I'm using the latest Catalyst driver from AMD's website, not HP's page. I guess that's causing the problem?
     
    angelo1911, Nov 5, 2012
    #7
  8. tbone8ty

    tbone8ty Notebook Consultant

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    correct install both HP drivers and then update from amd website
     
    tbone8ty, Nov 10, 2012
    #8
  9. angelo1911

    angelo1911 Notebook Enthusiast

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    Do I install the AMD catalyst driver or the AMD mobility Notebook driver?

    Also, whenever I try to install AMD driver after installing HP drivers, I get a black screen and I have to manually shut down the notebook.

    What are the exact steps you took to install the drivers?
     
    angelo1911, Nov 14, 2012
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  10. tbone8ty

    tbone8ty Notebook Consultant

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    install hp drivers first

    stop.

    does usb 3.0 work?

    make sure everything works before you go onto installing the latest amd cat drivers.

    ATI Radeon
     
    tbone8ty, Nov 18, 2012
    #10
  11. baii

    baii Sone

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    There is a amd chipset driver, just google it. Ok I did it just because

    AMD Chipset Drivers

    catalyst/mobility/display driver all same thing but they don't have the usb driver.... and HP driver shouldn't be needed.
     
    baii, Nov 18, 2012
    #11