blu-ray not working?

I just got my custom dv7t quad in the mail 2 days ago, i opted not to pay hp 350 for the bluray drive and ordered a refurbished model from ebay. I installed the drive last night and went to try it out today and no bluray disk will play. Dvd's will play just fine and windows detects the bluray movie but when i use hp mediasmart dvd software it tells me that the format is not supported, ive tried vlc, and the cyberlink dvd that also comes with hp and nothing is working. Windows media player tells me the format is not supported. I also downloaded k-lite codecs. The drive i bought is model optiarc bc-5500s it came from a dv7 model hp laptop. Im a little lost here, not sure what you guys will suggest, ive spent countless hours with hp support and they seem like they are not to sure what to do. one guy took control over my laptop and tried to install older bios firmware?? Im really wanting to watch some bluray tonight and i appreciate all the help

 

there's another thread about this right on the front page! rtfsm


HP does not have native blu-ray player software for windows 7. what a joke.

You need software such as PowerDVD 9 Ultra, which is not cheap.

 

so what software would have been distributed with the laptop. if i would have spent 350 and not able to play the movies i woulda been pretty pist off

 

HP MediaSmart DVD does play blu-ray. Many people however have had problems. What o/s are you using? Which video card? More details the better.

 

i am using the 320m with win 7 64bit

 

I have the same blu-ray drive in a DV5. Worked flawlessly with Vista64, had problems getting it to work in Win7. What worked for me was:
1. Latest version on MediaSmartDVD 3.1.3509 which is the latest version for Win7.
2. Nvidia drivers from Windows update rather than latest version from Nvidia. I suspect you need to try different versions available, which is a pain as each version is over a 100Mb to download. If you try a different driver uninstall the previous version before installing another.
3. Make sure your BIOS is updated to latest version released by HP for your laptop. Always take care doing this, make sure it is a BIOS version specifically for your laptop from HP.
4. Make sure your region is set correctly for blu-ray in MediaSmartDVD. From memory you can check it in the settings while you have a blu-ray in your drive, but not actually playing.

Other than that I'm not sure what to suggest. For me this has worked. Good luck.

 

I just updated to HP MediaSmartDVD version 4.0.1.3822. Plays DVD'S ok, will try a blu-ray when I can. Update is available through the settings menu in the program.

 

i just tried opening mediasmart dvd and checking for updates and it shows none, kinda wierd, the version i have installed is version 3.1.1.3 or something like that, checking hp website now!

 

Have a look at http://support.microsoft.com/KB/976264
Can be obtained through Windows Update. Worth a try if you haven't installed it already.

 

it says that is already installed but mediasmart still gives me the same error, this is rediculous

 

Not sure what to suggest. I guess there are so many different combinations of drivers, software & hard to see where the problem is. Maybe time to try one of the trial versions of a commercial player like PowerDVD.

 

that is working for me but my trial runs out soon and im not spending money on software when it should work with my 1300 dollar laptop