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    broken video card, dv2690ee

    Discussion in 'HP' started by sk8muna, Jul 14, 2008.

  1. sk8muna

    sk8muna Newbie

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    alright, my laptop freeze when i am surfing the internet... i have no choice so i hold the power button to shut it down... then, when i turn it on... the displays split in 8 screens... and until now i can't figure it out what happened to it... but i think the problem is with video card.... can i still fix it?
     
    sk8muna, Jul 14, 2008
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  2. Greg

    Greg Notebook Nobel Laureate

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    You will need to contact HP and replace the motherboard...that GPU is toast.
     
    Greg, Jul 14, 2008
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  3. sk8muna

    sk8muna Newbie

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    i have another question. my laptop is still in warranty, but i open the ram, hdd and the wireless card because i was troubleshooting it. and i already formated the hdd... i didnt open the whole laptop to see the MOBO. do i still have warranty??
     
    sk8muna, Jul 24, 2008
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  4. spookoman

    spookoman Notebook Consultant

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    Please read the forum rules and refrain from double posting. As for your warranty coverage, it may have been extended due to higher than normal failure rates. In that case, look at this link ...
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01087277&lc=en&cc=us&dlc=en&product=3340263

    If your laptop is not listed, make sure that it has been no more than a year since your purchase.. If you're completely unaware of whether you're covered or not, enter a live chat session with an hp rep and provide your serial and product number to check on your warranty status.
    Assuming you're from the US, use this link to get into contact with hp.
    http://welcome.hp.com/country/us/en/contact_us.html
     
    spookoman, Jul 24, 2008
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