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    display driver errors

    Discussion in 'HP' started by mintys1, Apr 25, 2011.

  1. mintys1

    mintys1 Notebook Guru

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    every so often when viewing web cams my display driver stops working(screen turns black for a few seconds) then recovers itself,and leaves an error message at bottom of screen....anyone else get this issue at all?...........seems ok for iplayer stuff and video etc...
     
    mintys1, Apr 25, 2011
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  2. mintys1

    mintys1 Notebook Guru

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    and its also an i7....so no switchable graphics...
     
    mintys1, Apr 25, 2011
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  3. eafd

    eafd Notebook Deity

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    Have you tried reinstalling the graphics drivers?
     
    eafd, Apr 25, 2011
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  4. mintys1

    mintys1 Notebook Guru

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    i'm a bit of a novice at this....i thought windows updated the drivers automatically. How can i check what driver update i have and do i have to update direct from ati?
     
    mintys1, Apr 25, 2011
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  5. Neptin

    Neptin Notebook Enthusiast

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    Hello. I am having the same problem with switchable graphic cards. I believe this happened after I updated the Intel driver through either Windows Update or the HP Update. How can find the correct driver that will allow me to switch between graphics cards? Or just enable it again? Thanks.
     
    Neptin, Apr 25, 2011
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  6. Star Forge

    Star Forge Quaggan's Creed Redux!

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    Reinstall the drivers off of HP Drivers Page. That will get the switchable working again. If you need to update to future drivers, make sure to install them over the HP stock drivers. If you do a full uninstallation of the HP stock drivers and then install the new ones off of ATI, you will lose switchable graphics support.
     
    Star Forge, Apr 25, 2011
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  7. Neptin

    Neptin Notebook Enthusiast

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    Neptin, Apr 27, 2011
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  8. Neptin

    Neptin Notebook Enthusiast

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    Can someone please advise me?
     
    Neptin, Apr 28, 2011
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  9. ironman

    ironman Notebook Evangelist

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    To find exact model, go on hp's drivers and support website and when they ask you to search for product, put in the Product Number. I found the product number always works unlike serial number. You can find this product number by pressing Fn+Esc or look under the battery. Fn+Esc needs HP Support Assistant or hp launcher installed to work.

    The product number is 7 characters long with number and letters.
     
    ironman, Apr 28, 2011
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  10. Neptin

    Neptin Notebook Enthusiast

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    Thank you. Will install the graphics drivers, I'm assuming and see what happens.
     
    Neptin, Apr 29, 2011
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  11. Neptin

    Neptin Notebook Enthusiast

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    Well, during installation the screen turned black and there wasn't an obvious way to get out of it. So, I waited a few minutes, turned off the computer, restarted, and switchable graphics have returned. Thanks!
     
    Neptin, Apr 29, 2011
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  12. ironman

    ironman Notebook Evangelist

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    yea happened to me too, screen went black but intallation continues. turned off then on and the driver was updated.
    and this happens on the first update, after that should be normal
     
    ironman, Apr 29, 2011
    #12