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    dm4 graphics drivers

    Discussion in 'HP' started by fred2028, Jan 28, 2011.

  1. fred2028

    fred2028 Sexy member

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    I have an HP dm4 with the Core i7-640m video chip and the ATi 5450 chip. Do you know how often HP releases new ATi drivers? It's been almost half a year since the last release, and currently the graphics driver keeps crashing on Windows 7, seemingly induced by Windows Live Messenger (weird). Also how do I find out exactly what model my laptop is? With all the numbers and such
     
    fred2028, Jan 28, 2011
    #1
  2. kanehi

    kanehi Notebook Deity

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    Might see the actual model on the BIOS and the S/N label on the bottom. If you want to see what's in your computer, download Speccy and find out the specs.
     
    kanehi, Jan 28, 2011
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  3. fred2028

    fred2028 Sexy member

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    I know what's in my computer, I just need to know what exact model I am. Like dm4-11212ca or something
     
    fred2028, Jan 30, 2011
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  4. Falco152

    Falco152 Notebook Demon

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    I'm assuming you are using the current version of Windows Messenger. I'm guessing here. You switched graphics mode while it's still on, so your list comes up blank or crashes when someone new message you.
     
    Falco152, Jan 30, 2011
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  5. fred2028

    fred2028 Sexy member

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    The symptoms you described are exactly what happened to me! I did not manually switch graphics mode and don't know how. Do you know how to fix this?

    And why in the world would WLM trigger a video card switch? I was merely messaging, not video chatting.
     
    fred2028, Jan 31, 2011
    #5
  6. Falco152

    Falco152 Notebook Demon

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    WLM 2011 and a few of their essentials apps are 3d accelerated now (rendered by hardware) unlike their older version were software rendered. At the moment, they don't support the current AMD switchable solution with Intel IGP.

    So, you must of at some point in time trigger a switch while the program was active, but never noticed it until you used it.

    Unplugging and confirming the prompt is still a manual switch.
    That's why we have that recommended disclaimer to close all apps before switching.

    Will AMD/HP fix it?? Unlikely for those before the AMD Radeon 6000 series.

    Will Microsoft fix it? Very Unlikely, maybe downloading IE9 and disable the 3d acceleration option might affect WLM settings. Never tried.

    It's going to be more annoying in the future as more random apps or plugins are going to be hardware rendered by default.

    Also, your driver lies in http://forum.notebookreview.com/hp-...-hp-dm4-dv5-gen-2-g32-cq32-envy-14-intel.html
     
    Falco152, Jan 31, 2011
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  7. fred2028

    fred2028 Sexy member

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    I didn't unplug or confirm any prompt. I think my laptop dynamically switches based on load, with no user input.
     
    fred2028, Jan 31, 2011
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  8. Falco152

    Falco152 Notebook Demon

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    Falco152, Jan 31, 2011
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  9. fred2028

    fred2028 Sexy member

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    fred2028, Feb 1, 2011
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  10. Falco152

    Falco152 Notebook Demon

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    Wait...yours is not the one from your sig??

    The driver contains some info about 5470....
    Does any one of these match yours?

    "ATI Mobility Radeon HD 5470" = , PCI\VEN_1002&DEV_68E0&SUBSYS_143A103C
    "ATI Mobility Radeon HD 5470 " = , PCI\VEN_1002&DEV_68E0&SUBSYS_143D103C
    "ATI Mobility Radeon HD 5470 " = , PCI\VEN_1002&DEV_68E0&SUBSYS_143D103C
    "ATI Mobility Radeon HD 5470 " = , PCI\VEN_1002&DEV_68E0&SUBSYS_1601103C
    "ATI Mobility Radeon HD 5470 " = , PCI\VEN_1002&DEV_68E0&SUBSYS_1600103C
    "ATI Mobility Radeon HD 5470 " = , PCI\VEN_1002&DEV_68E0&SUBSYS_1603103C
    "ATI Mobility Radeon HD 5470 " = , PCI\VEN_1002&DEV_68E0&SUBSYS_1602103C

    Same driver also has info on 5450

    "ATI Mobility Radeon HD 5450" = , PCI\VEN_1002&DEV_68E0&SUBSYS_1433103C
    "ATI Mobility Radeon HD 5450 " = , PCI\VEN_1002&DEV_68E0&SUBSYS_1434103C
    "ATI Mobility Radeon HD 5450 " = , PCI\VEN_1002&DEV_68E0&SUBSYS_146B103C
    "ATI Mobility Radeon HD 5450 " = , PCI\VEN_1002&DEV_68E0&SUBSYS_1469103C
    "ATI Mobility Radeon HD 5450 " = , PCI\VEN_1002&DEV_68E0&SUBSYS_EEEE103C
    "ATI Mobility Radeon HD 5450 " = , PCI\VEN_1002&DEV_68E0&SUBSYS_1486103C
     
    Falco152, Feb 1, 2011
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  11. fred2028

    fred2028 Sexy member

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    Sorry I do have the 5470. The file you linked showed that it's for 5650s in the setup ... Also I think i need special ATi drivers since mine comes with an Intel graphics chip on the CPU as well. Like the usual ATi drivers froM AMD's site does not work.
     
    fred2028, Feb 1, 2011
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  12. Falco152

    Falco152 Notebook Demon

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    Yes, yours do need the special HP drivers to install.

    Just try the link I gave you ...even the readme says 5650, but I extracted and read the info file.

    If your 5470 matches any one of those device ids I posted, it will install.
     
    Falco152, Feb 1, 2011
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  13. fred2028

    fred2028 Sexy member

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    OK just installed and everything works, MSN has yet to crash my video card, but Halo: Combat Evolved multiplayer online does not show messages (who killed who, chats, etc.) anymore ...
     
    fred2028, Feb 2, 2011
    #13