The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    driver hp dv2550se

    Discussion in 'HP' started by kuxidaica, Oct 22, 2009.

  1. kuxidaica

    kuxidaica Notebook Enthusiast

    Reputations:
    4
    Messages:
    25
    Likes Received:
    0
    Trophy Points:
    5
    i have a hp dv2550se, i have just install vista home pre, but i can setup driver Modem. the report "windows could not load the installer for Modem. Contact your hardware vendor for assistanse". please help me!! :cry:
     
    kuxidaica, Oct 22, 2009
    #1
  2. OldMajorDave

    OldMajorDave Notebook Evangelist

    Reputations:
    188
    Messages:
    527
    Likes Received:
    6
    Trophy Points:
    31
    OldMajorDave, Oct 22, 2009
    #2
  3. kuxidaica

    kuxidaica Notebook Enthusiast

    Reputations:
    4
    Messages:
    25
    Likes Received:
    0
    Trophy Points:
    5
    kuxidaica, Oct 22, 2009
    #3
  4. OldMajorDave

    OldMajorDave Notebook Evangelist

    Reputations:
    188
    Messages:
    527
    Likes Received:
    6
    Trophy Points:
    31
    If you just installed Vista, have you installed the chipset, video, and audio drivers?
     
    OldMajorDave, Oct 22, 2009
    #4
  5. kuxidaica

    kuxidaica Notebook Enthusiast

    Reputations:
    4
    Messages:
    25
    Likes Received:
    0
    Trophy Points:
    5
    yes, i installed all, only driver Modem, i can't install it. i don't understand why!!
     
    kuxidaica, Oct 22, 2009
    #5
  6. OldMajorDave

    OldMajorDave Notebook Evangelist

    Reputations:
    188
    Messages:
    527
    Likes Received:
    6
    Trophy Points:
    31
    Does the modem show up in "Device Manager" ?
     
    OldMajorDave, Oct 22, 2009
    #6
  7. kuxidaica

    kuxidaica Notebook Enthusiast

    Reputations:
    4
    Messages:
    25
    Likes Received:
    0
    Trophy Points:
    5
    report "driver installation failed: could not find the MODEM device for this driver"
     
    kuxidaica, Oct 22, 2009
    #7
  8. OldMajorDave

    OldMajorDave Notebook Evangelist

    Reputations:
    188
    Messages:
    527
    Likes Received:
    6
    Trophy Points:
    31
    Go to "Device Manager" and check to see if you have any unknown devices listed or if the modem is listed under Network Adapters.
     
    OldMajorDave, Oct 22, 2009
    #8
  9. kuxidaica

    kuxidaica Notebook Enthusiast

    Reputations:
    4
    Messages:
    25
    Likes Received:
    0
    Trophy Points:
    5
    not show! it show unknow device
    [​IMG]
     
    Last edited by a moderator: Feb 6, 2015
    kuxidaica, Oct 22, 2009
    #9
  10. OldMajorDave

    OldMajorDave Notebook Evangelist

    Reputations:
    188
    Messages:
    527
    Likes Received:
    6
    Trophy Points:
    31
    OK, try installing the driver manually to the "Unknown Device". Do you know how to do this?
     
    OldMajorDave, Oct 22, 2009
    #10
  11. flipfire

    flipfire Moderately Boss

    Reputations:
    6,156
    Messages:
    11,214
    Likes Received:
    68
    Trophy Points:
    466
    Your model should be using a Conexant Modem since its similar to mine.
     
    flipfire, Oct 22, 2009
    #11
  12. kuxidaica

    kuxidaica Notebook Enthusiast

    Reputations:
    4
    Messages:
    25
    Likes Received:
    0
    Trophy Points:
    5
    i tried many times but no effect! can't you help me?? who can help me??
     
    kuxidaica, Oct 22, 2009
    #12
  13. OldMajorDave

    OldMajorDave Notebook Evangelist

    Reputations:
    188
    Messages:
    527
    Likes Received:
    6
    Trophy Points:
    31
    Do you know how to do a manual driver install?
     
    OldMajorDave, Oct 22, 2009
    #13
  14. kuxidaica

    kuxidaica Notebook Enthusiast

    Reputations:
    4
    Messages:
    25
    Likes Received:
    0
    Trophy Points:
    5
    how?? i don't know, you can guide for me??
     
    kuxidaica, Oct 22, 2009
    #14
  15. OldMajorDave

    OldMajorDave Notebook Evangelist

    Reputations:
    188
    Messages:
    527
    Likes Received:
    6
    Trophy Points:
    31
    Ok..... I'll give this a try.

    First, extract the files from the .exe modem driver you downloaded. Do you know how to do this?

    (Flip... stop laughing) :)
     
    OldMajorDave, Oct 22, 2009
    #15
  16. kuxidaica

    kuxidaica Notebook Enthusiast

    Reputations:
    4
    Messages:
    25
    Likes Received:
    0
    Trophy Points:
    5
    yes, i know. click right mouse/extract to...
     
    kuxidaica, Oct 22, 2009
    #16
  17. OldMajorDave

    OldMajorDave Notebook Evangelist

    Reputations:
    188
    Messages:
    527
    Likes Received:
    6
    Trophy Points:
    31
    Great.... now extract all the files to a temp folder.
     
    OldMajorDave, Oct 22, 2009
    #17
  18. kuxidaica

    kuxidaica Notebook Enthusiast

    Reputations:
    4
    Messages:
    25
    Likes Received:
    0
    Trophy Points:
    5
    what is temp folder??? :confused:
     
    kuxidaica, Oct 22, 2009
    #18
  19. OldMajorDave

    OldMajorDave Notebook Evangelist

    Reputations:
    188
    Messages:
    527
    Likes Received:
    6
    Trophy Points:
    31
    sorry...just extract the files to a folder that is empty. If you don't have one, make one and call it temp (temporary).
     
    OldMajorDave, Oct 22, 2009
    #19
  20. kuxidaica

    kuxidaica Notebook Enthusiast

    Reputations:
    4
    Messages:
    25
    Likes Received:
    0
    Trophy Points:
    5
    is it "c:\SWSetup\SP35891"???
     
    kuxidaica, Oct 22, 2009
    #20
  21. OldMajorDave

    OldMajorDave Notebook Evangelist

    Reputations:
    188
    Messages:
    527
    Likes Received:
    6
    Trophy Points:
    31
    Sorry no.... just make or find and an "empty" folder.

    try c:\windows\temp and extract the file to there.
     
    OldMajorDave, Oct 22, 2009
    #21
  22. kuxidaica

    kuxidaica Notebook Enthusiast

    Reputations:
    4
    Messages:
    25
    Likes Received:
    0
    Trophy Points:
    5
    i finished. what next step??
     
    kuxidaica, Oct 22, 2009
    #22
  23. kuxidaica

    kuxidaica Notebook Enthusiast

    Reputations:
    4
    Messages:
    25
    Likes Received:
    0
    Trophy Points:
    5
    my folder temp not empty. need to creat a new???
     
    kuxidaica, Oct 22, 2009
    #23
  24. OldMajorDave

    OldMajorDave Notebook Evangelist

    Reputations:
    188
    Messages:
    527
    Likes Received:
    6
    Trophy Points:
    31
    OK good job. Now go to Device Manager and select the "Unknown Device". Right click and select "Properties", then select the driver tab.

    On the drivers tab, select "Update Driver". When it ask, select do not search for drivers. It will then ask you to Install Automatically or Search Manually. Select "Manually" then point it at the folder where you have extracted the files. If you are using Vista 32 point it at the 32bit folder.
     
    OldMajorDave, Oct 22, 2009
    #24
  25. kuxidaica

    kuxidaica Notebook Enthusiast

    Reputations:
    4
    Messages:
    25
    Likes Received:
    0
    Trophy Points:
    5
    it's still fail. i think my hardware is broken! :((
     
    kuxidaica, Oct 22, 2009
    #25
  26. kuxidaica

    kuxidaica Notebook Enthusiast

    Reputations:
    4
    Messages:
    25
    Likes Received:
    0
    Trophy Points:
    5
    it report "windows could not load the installer for Modem. Contact your hardware vendor for assistanse"
     
    kuxidaica, Oct 22, 2009
    #26
  27. OldMajorDave

    OldMajorDave Notebook Evangelist

    Reputations:
    188
    Messages:
    527
    Likes Received:
    6
    Trophy Points:
    31
    Did you point the manual driver search to the Wqcvenz.inf file located in the V32 folder you extracted? Also what BIOS is your computer running?
     
    OldMajorDave, Oct 22, 2009
    #27
  28. kuxidaica

    kuxidaica Notebook Enthusiast

    Reputations:
    4
    Messages:
    25
    Likes Received:
    0
    Trophy Points:
    5
    what is point??
    [​IMG]
     
    kuxidaica, Oct 22, 2009
    #28
  29. OldMajorDave

    OldMajorDave Notebook Evangelist

    Reputations:
    188
    Messages:
    527
    Likes Received:
    6
    Trophy Points:
    31
    Is that where you extracted the files to?
     
    OldMajorDave, Oct 22, 2009
    #29
  30. kuxidaica

    kuxidaica Notebook Enthusiast

    Reputations:
    4
    Messages:
    25
    Likes Received:
    0
    Trophy Points:
    5
    [​IMG]
     
    kuxidaica, Oct 22, 2009
    #30
  31. OldMajorDave

    OldMajorDave Notebook Evangelist

    Reputations:
    188
    Messages:
    527
    Likes Received:
    6
    Trophy Points:
    31
    If you have installed the chipset drivers this should work. What BIOS is your computer running?
     
    OldMajorDave, Oct 22, 2009
    #31
  32. kuxidaica

    kuxidaica Notebook Enthusiast

    Reputations:
    4
    Messages:
    25
    Likes Received:
    0
    Trophy Points:
    5
    how can i test my BIOS, when i install win, i flashed my BIOS!!
     
    kuxidaica, Oct 22, 2009
    #32
  33. OldMajorDave

    OldMajorDave Notebook Evangelist

    Reputations:
    188
    Messages:
    527
    Likes Received:
    6
    Trophy Points:
    31
    Reboot the computer and press F10 during BOOT to enter the BIOS. Check the BIOS version there. F2E is the most current.
     
    OldMajorDave, Oct 22, 2009
    #33
  34. kuxidaica

    kuxidaica Notebook Enthusiast

    Reputations:
    4
    Messages:
    25
    Likes Received:
    0
    Trophy Points:
    5
    my version is F2E!
     
    kuxidaica, Oct 22, 2009
    #34
  35. OldMajorDave

    OldMajorDave Notebook Evangelist

    Reputations:
    188
    Messages:
    527
    Likes Received:
    6
    Trophy Points:
    31
    F2E is good. No Modem yet is bad. I don't think they are related, but is your eithernet and or wireless turned on?
     
    OldMajorDave, Oct 22, 2009
    #35
  36. kuxidaica

    kuxidaica Notebook Enthusiast

    Reputations:
    4
    Messages:
    25
    Likes Received:
    0
    Trophy Points:
    5
    what's eithernet? my wireless always turned on!
     
    kuxidaica, Oct 22, 2009
    #36
  37. OldMajorDave

    OldMajorDave Notebook Evangelist

    Reputations:
    188
    Messages:
    527
    Likes Received:
    6
    Trophy Points:
    31
    ethernet = NIC = Network Interface Card. Never mind though, I was just checking. Sorry I couldn't help you.... but try the manual install again since you have rebooted the computer. You just never know.....
     
    OldMajorDave, Oct 22, 2009
    #37
  38. kuxidaica

    kuxidaica Notebook Enthusiast

    Reputations:
    4
    Messages:
    25
    Likes Received:
    0
    Trophy Points:
    5
    by the way, thanks you so much!!
     
    kuxidaica, Oct 22, 2009
    #38
  39. kuxidaica

    kuxidaica Notebook Enthusiast

    Reputations:
    4
    Messages:
    25
    Likes Received:
    0
    Trophy Points:
    5
    and i have to install xp for my com but i have no driver, everybody can share me the driver for my hp dv2550se???
     
    kuxidaica, Oct 23, 2009
    #39
  40. kuxidaica

    kuxidaica Notebook Enthusiast

    Reputations:
    4
    Messages:
    25
    Likes Received:
    0
    Trophy Points:
    5
    thanks first!!
     
    kuxidaica, Oct 23, 2009
    #40