dv2000/dv6000/dv9000 recall

I am having problems similar to these mentioned. My main problem though is my pn does not match those on the "enhanced warranty " list. DV9000 series (9334) pn rv119ua. Am I just misreading the list? If not how would I push the issue that this class should be considered for the enhanced warranty?

Today I was quoted a 400 estimate for repair from HP CS. Not worth that kind of money.

 

I've seen cases on this forum similar to you (P/N not matching those on the list) who got their laptops repaired. Call HP and ask to talk with a case manager and explain that your problem is the same faulty nVIDIA chipset and HP should cover it. Hopefully, yours will be repaired too.

 

Mine wasn't an exact match, but is being covered. The problem is supposedly the Nvidea video chips so if you have a notebook with an Nvidea video chip that exhibits the same symptoms as those on the list-- make your case to them and they will likely cover it after you stay on the phone with them a while.

 

I purchased my HP Pavilion dv2000 back in Spring of 2007, and it has worked (more or less) fine from then until a few days ago.

A couple weeks ago my laptop screen would not turn on, but luckily i was able to get it to work again by restarting the computer with the wireless switch turned to "off"

Then a couple days ago the wireless suddenly just stopped working. The blue LED became permanently orange, no matter which position the switch was in(on or off). I looked at HP's site about this recall and my product number is listed(big surprise), but I am currently in college and cant afford to be out a computer for 1 week--let alone however long it may take them to fix it and return it to me.

I am currently having to be tethered to a wall using an ethernet cable in order to use the internet, and even that is flaky occasionally. I may end up needing to purchase a new laptop which is a real shame given this computer is not even 2 years old.

 

haha 1.5 months more like, and that is if you immediately call them after your 3rd delay and get a new replacement. i do wonder how long one woul dhave to wait if they really waited for HP to recieve their parts...

 

Well I got my first response via email today. Pretty much what I suspected.

Elek, I regret for the inconvenience caused to you. At HP we strive for customer satisfaction and it is our constant endeavor to provide enhanced services to our esteemed customers. Nevertheless, there are always exceptions. I sincerely apologize for the inconvenience caused to you with our HP product.

I have verified in our internal database and found that your notebook is not eligible for onetime service enhancement program. To confirm the same, please visit the following URL:

http://h10025.www1.hp.com/ewfrf/wc/...7277&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

The notebook series and the product numbers that are listed in the URL are eligible for onetime service enhancement program. I am sorry to say that your notebook is not listed in the URL and hence it is not possible for me to repair the notebook under onetime service enhancement program.

So I plan to call during business hours today. I wil argue the point that there are issuses known with the nvidia chipset. If anyone has any other negotiation points or strategies for me I would appreciate hearing them. I am not a very confrontational person so I need ammo to back my statements.

 

Stay on the phone and argue your point repeatedly until the agree to fix your notebook.

Bottom line is the Nvidea chips in your model series notebook are defective and Nvidia admits as much. HP has know about this since last year. It's not fair to you that you should be have to pay for a repair when all other notebooks in the series are being repaired for free for the identical problem.

Repeat

Repeat

Repeat

 

Try, but don't hold your breath...

I have a 18 month old DV 9000 that I recieved as replacement after the hinges on my DV 8000 broke.

The fact of my case is that HP laptops in the serie range of DV 6000 to DV 9000 with AMD motherboards have extended warranty due to motherboard failure, however despite the fact that a lot of users having the same issues with Intel based motherboards have similar problems HP have no intention of extending the warranty on these laptops.

My Laptop is a HP DV 9023 with Intel Centrino Dual Core processor.

In my email exchange and phone conversations with HP I have recieved a variety of explanations and suggestions, I actually even had one "Case Manager" telling me my laptop was coverd under the extended warranty, but it is impossible to get an intelligent conversation when you are assigned a new "Case Manager" in each conversation or email (even when each of the casemanagers promise that they will handle my case until solved).

I am done with HP, unless they get the issue solved fast, I find it intolerable that a laptop costing close to $2000 should fail totally after 18 months.

It is also kinda funny that my daughters laptop, brand name Ewerex (a WalMart brand) and that costed a fraction is more reliable, run smoother and have a more efficient and personal support than a "quality" brand as HP

 

i'm glad i stumbled on this forum or i would not have know about the extended warranty.

anyways, i called it in 10 mins ago...they are sending me the box for shipping, we'll see what happens then.

 

Would this extend to the DV9500? The DV9000 and DV9500 are essentially the same model. Last April my DV9500 experienced video failure and I sent it in to be repaired while it was still under warranty. They replaced the Nvidia 8600m gs (which I believe is one with the motherboard?), all of which are apparently faulty:

http://www.engadget.com/2008/07/31/figuring-out-which-nvidia-gpus-are-defective-its-a-lot/
http://www.engadget.com/2008/07/10/all-nvidia-8400m-8600m-chips-faulty/

Is there anything I can do about this?

Edit: I've looked at http://h10025.www1.hp.com/ewfrf/wc/...2189&lang=en&docname=c01300427#c01300427_dv20 and it'd seem the DV9500 is not listed. Any suggestions?

 

Call. Explain to them that the component that failed is the nvidea chip that Nvidea admits is defective. When they refuse, continue to repeat said point. They'll either give in or send you to a case manager who will give in. Do not hang up. It's not your fault. Don't take it out on the phone rep either--his job is simply to make you go away if possible.

 

My DV9088ea has packed up yet again 1st time it had graphical errors now its powerless the fault seems to be covered by the hp extended warranty so yet again i am preparing myself for long delays and wiped hard drives (after the first time ive kept regular backups for this exact reason) however i was not aware of the large number of people affected by this issue and i agree with the points about registering appropriate complaints so if anyone is percussing this action can you please let me know and i will add my name to the list, i am based in the UK and have had an independent laptop repair shop look at my laptop before being notified that the extended warranty also covers complete power loss before this i thought it was only graphics related. Anyway HP need a wake up call and we the general public need to work together to give it to them.

 

My laptop exhibits all of these problems, it beeps three times when you turn it on (indicating a video card malfunction), the screen doesn't turn on and stays blank, and when it did work it ran VERY hot. I haven't been able to use it in months. Then a friend of my Dad's took a look at it and informed me of the recall. I am very upset that HP failed to notify me.

So, long story short, my p/n doesn't match what's on the website and I call in anyway. The Indian HP rep tells me there is no such recall whatsoever on my model notebook. It's an HP dv2100 custom order notebook. What do I do to get a working computer again? I paid over 1200 bucks in Sep. 2006 and it has already been serviced once but has since crapped out.

HELP!

 

Call again during American working hours (I'm not sure which time zone is relevant), maybe you'll get lucky and talk with someone domestic. Regardless, if the rep still isn't agreeable tell him that your notebook has the exact same defective NVIDIA chipset and that not all p/n's were included on the list. Ask for his supervisor if need be.

What HP should have done is contact every registered owner via email and snail mail, direct them to the BIOS update that greatly diminishes the likelihood of NVIDIA thermal failure, and paid some of the big chains (Best Buy, etc) to flash in the upgrade for people not technical enough to do it themselves. Instead, these machines are failing left and right these days because so few people got the message. I did see a message come through the HP Update program once but I'd long since updated my dv9000z's BIOS. It would have screwed NVIDIA to make such high-profile mass mailings but it would demonstrate that HP stands behind their products and, as we've seen, this was going to blow up in NVIDIA's face eventually. While I greatly appreciate HP's warranty extension, if people don't know about it...

I got a great deal on a fried dv2000z locally from someone who still wanted to sell after I informed him of the warranty enhancement. Fortunately it's on the list, so after indulging their request to perform a few simple tests HP is sending me a box and fixing it for free. Hopefully that will go well.

 

IM SOO F'N PISSED. I called the HP North America # twice and talked to reps in the Phillipines, ***!!! Both times they said I was out of warranty and my p/n was not included in the recall. I'm so frustrated I don't know what to do. The second rep actually let me speak to his supervisor but that guy wouldn't budge, after repeatedly asking to speak to someone in the US. He said he was not allowed to let me talk to a case manager. He finally escalated the call and got me a ticket number to file this "complaint." I doubt anybody actually calls me back and he just wanted to get rid of me. Fck HP.

 

Well just great... I'm the dv6xxx RP156UA straggler to this issue... I just thought it was my battery... now my screen becomes garbled not too often/random intervals, but ONE is ENOUGH for me to be concerned. Soon as I unplug or plug in the power brick, which I know works (after having to get a new dang battery out of my pocket!) the screen goes berserk! I've even taken a video/pictures of it... the wifi seems relatively weak even though the router is nearby.

Oh... yeah and about that little BIOS *fix* (aka BS workaround)... NOW that I've upgraded and my fan CONSTANTLY runs = noise, and worst of all DRAINS the battery even faster! I timed it from 99% to 5% doing basic web-surfing, nothing taxing the CPU more than 30-50% for any longer than a minute or less... Total battery time ~1hr 25min... W-T-F, HOW is this an acceptable "solution?" Lessening our battery life b/c of THEIR flawed *fix*?

Here's a pic of the garble... I don't know w-t-f to do, I really cannot spare my laptop for weeks at a time for some hurried/repair job. I use it everyday for work and classes, what should I do—do I really have to hammer "support" for a case manager, and or what is the best approach to take? This is REALLY frustrating to know that HP is still making people jump through hoops, even though THEY know full well their product line's underlying chipset is majorly flawed and even admitted to by the Nvidia...

If this doesn't turn out smooth, I'm done with HP PERM. Wow amazing...

 

I'm a dv2000t owner with the same problem. I'd no luck with HP as my machine (P/N: RM668AV) isn't on the extended warranty plan. They wanted $400 to repair it. No fair - it's a known defect and HP should offer replacement machines for everyone affected. It seems to be a numbers game - AMD machines are on the extended warranty list, but Intel machines aren't. There seems to be an explosion in the numbers of Intel machines falling over now with new daily postings to the HP Forum website -

http://forums11.itrc.hp.com/service...191277&admit=109447626+1222475556416+28353475

I suggest you leave a post to let HP know how you feel. Specify your product number. Maybe a flood of complaints will lead them to expand the list of laptops covered by the extension.

 

I am going to try—I hope that you're right, I'm sick of hearing this fan (right now) roaring away unnecessarily and that image I posted above about the screen garbling is very scary... These things are like literal Laptop time bombs...waiting to go off. Extended warranty, bah what happens afterwards? You spend near $1000 on a product and it fails after a pittance 3-4yrs? NOBODY would expect any investment as such to fail that soon, regardless of if it's after "warranty," I've got CRTs, TVs, cel Phones, and a myriad of all types of cheaper electrical devices that have been running 10yrs after warranty. But a laptop... Geesh

 

Even my notebook model mentioned in my sig was not on the list given on HP site. But I called the main technical support help desk in India. The guy enquired about my notebook's serial number and product number and then told that the warranty has been extended to Nov 2008. And now it lies in the local HP service center awaiting change of motherboard.

A friend of mine recently got his motherboard replaced because his wireless was not working. But alas the same problem persists. I am beginning to suspect HP is replacing the old motherboards with defective ones and passing them off as new. Countless people have reportedly got the same display blackout problem just after the warranty has expired. Looks like Hp had timed the failure somehow.

 

Hi, I,m an old hand at this(4 timer) It's better if you email1st:
[email protected]
That may be all you have to do...BE INSISTENT ON REPLYS
(on the last prob they tried to send me to best buy for repair?)

Sometimes you have to apply pressure but overall they've been very responsive. Maybe where you live makes a diff. I live in marin Bay area Ca.

Overall my dv 9410us has worked good...but battery probs (which not important as i use for playing live music). Actually I made a goof and they repaired that too.
Always send pc back promptly. They sent me an email to tell me of the extension...so you have to have an email they've used with you before.

PS- Is the video card prob affecting amd too? Do the amders also have a "time bomb"...? hope not

 

Thanks for the info, I'm going to email them about my problem... it just recently happened again (screen thing)... I'm wondering even with a mobo replacement (etc.) W*F are they going to do about this stupid arse bios "update" that has my fan roaring away, thus artificially draining the battery and lowering the (KEYWORD) advertised battery life/time. As I tested, I went from 99% to 5% battery life, just doing general web serfing, no CPU usage above 30-50% for more than 1min stints and it only lasted 1hr 25min, now that is pure BULL-S... if you ask me.

 

that is pure BULL-S
I agree
I think i get 2 hrs at least and i really haven't noticed a fan sound

 

I've got to say...HP service is astounding! They have fixed every problem and my emails are always replied to politely even when I'm almost swearing.
Thanks to this thread:

9410us turns into a DV7T in 3 weeks.

I hope the Nvidia 9200M GS is designed well

PS-Yes I had more than 3 repairs in waranty period

 

Hey everyone... I've been following this issue for some time on other sites (mainly hp.com and nzone.com, nvidia's forum.)

These are the threads you all may want to read...

http://forums12.itrc.hp.com/service...260549&admit=109447627+1223059245165+28353475

and...

http://forums.nvidia.com/index.php?showtopic=53799

Both are very active and have a lot of info. Users of the NON supported laptops (basically anything with Intel CPU's) ARE GETTING THEIR LAPTOPS REPAIRED OR REPLACED FOR FREE.

You need to be persistent with HP, escalate to a case manager, and continue to echo the fact nVidia has ACKNOWLEDGED a manufacturing defect in their GPU and it is NOT a CPU issue.

I have a HP dv9335nr that I bought at Best Buy. Went through the same issues you all faced, artifacting on the screen, followed by lockups, and finally dead video. All of this happened within 2 weeks and just a month after the laptop was out of warranty.

DO NOT PAY HP MONEY TO FIX YOUR LAPTOP.

This is a known defect, and they are essentially cheating customers out of free repairs. HP and AMD have an agreement to split the costs of repairs, which is why ONLY AMD-powered laptops "qualify" for the warranty enhancement. If you have a problem with this (and you should) and HP refuses to repair your DEFECTIVE laptop, contact the Better Business Bureau here...

http://sanjose.bbb.org/WWWRoot/Report.aspx?site=68&bbb=1216&firm=207934

Or your local BBB office, either way they can escalate your complaint legally, and get your product repaired.

HP is being very deceitful, which is surprising, but anticipated. They are facing upwards of a $300 million loss and are hoping more people hang up, or send them the $400 to repair than continue to complain and escalate the case. They will pay far more than that if an investigation is launched. This is called consumer fraud, friends, and is ILLEGAL in all 50 states, as well as many other countries where HP sells their products. It is up to us, the educated and angry consumer, to pursue this issue to it's full legal extent. If we don't, they are just getting away with robbery, as one other HP Laptop owner stated it.

Good luck, and post your stories here so we can all share our best practices to get this problem FIXED!

 

Just a heads up... received a phone call not 30 minutes after my case was assigned to a case manager at HP. Call was from "Susan B." phone number 877-917-4380 x93. She was rude, argumentative, and clearly following a well constructed mediation script. Ultimately she said my laptop failed because I used it (yeah... I was pissed too) and that there are no known defect with nVidia products, HP laptops, or anything I used. She essentially used the call as a personal attack on me. I will be filing a complaint with the BBB, as well as placing a call to HP Consumer Affairs to lodge a complaint against "Susan B."

 

Wow that sucks. Its funny how she can be so ignorant and ignore the fact that nvidia admitted to the chip failures. I filed a bbb complaint as well and I even e-mailed the ceo but I doubt it will get to him.

 

after reading all 8 of these pages, i am almost certain that i do not even want to try sending my laptop in to get serviced...i might even become one of the many that migrate to Apple...

but i've had my dv6000us laptop (i think it should still be on my sig, i havent been on here in a WHILE) since August 2007....everything was fine, perfect for my needs....up until last night....i could not connect to any wireless networks at the San Diego airport, Sacramento airport, and my home wireless...my wireless switch light remains that amber, OFF color....and my computer doesnt even recognize the HP Wireless Assistant anymore...

After reading these past couple of pages, it seems that the only fix for this is to keep sending it 3x to get a replacement and, being a college student, I can't afford to send it, get it back, send it again, get it back again, send it again, and get it back again, then send it back and get a replacement....

even my girlfriend's dv6000 has conked out on her after a bit over a year of having it...she had a best buy warranty so she dealt with them and, as we all know, it was the mobo...and i forget if she's had best buy deal with it or if she sent it to HP....so she's been out of a laptop for well over 3 weeks....

 

Same case with me. I study at Uni so being without a computer is a hassle. My DV9074 haunted me for the entire 2 years I owned. With all the problems Nvidia and HP are experiencing I asked for my money back and got half the money I paid for the laptop, added €350 euros and bought the monsterous Dell you see in my sig. As much as I like HP I dediced to go for a more reliable Dell sporting a reliable ATI GPU. Secondly I bought the 3 years next day in-home warranty that whould come in hand if the laptop acts up. Until quality is restored I don't trust HP or any laptop with a Nvidia CPU.

You guys should state your case to your retailer and ask for a refund. You shouldn't have to accept severe manufacturing defects like these.

 

That's amazing that you got some of the money back that you paid for the broken laptop.

I think it would prove to be a different story over here in the States, though.

 

Yeah. Swedish consumer protection is very good.

 

Hi, All,

My case is they have my laptop DV2171cl fixed quickly this time, made a call to HP support, and told them the module, and what's happen and showed the link of this extended warranty, the support just placed the order, sent the box to me, and from they received my laptop and sent back to me, it just took 4 days, base on all the post at here, I can't believe it. Yeah, I don't get chance to turn it on to verify the repair.

Here I was wondering the same problem will come back later? maybe just in months?
Because this issue is caused by design, they just replace with another one motherboard, it's the same module with the defected one?

No idea so far, and I hope you all can have your laptop get fixed.

Thank you.

 

Did I read the news story incorrectly that said nVidia was going to pay HP and Dell $196 million to cover the costs of replacements? If this is true and HP is receiving $$$ and they aren't repairing all the models with the faulty nVidia chips and Dell is covering all the models, where is HP putting the $$$?

I just had mine replaced, under warranty, on a 13 month old laptop. What happens in 13 more months? I throw away a laptop that cost me $1,500? Don't I get some credit for having to listen to a fan spinning in overdrive?

 

Just came back to have you update on the repair, I had my laptop keep running for more than half day already, the big different what I can tell is that the laptop is not that hot than before.

I guess they replace the motherboard with some new?

Just keep finger crossed.

THanks,

 

I just got my dv2120us back today too. I've been installing updates for hours and the temps are excellent, low 50C for the northbridge and low 40C for the CPU, less when idle. They replaced the broken HD with a new Samsung, currently at 51C (lots of disc activity). So far I'm happy. Today was the deadline for their third shipping estimate. It took over a month. Guess third time's the charm?

 

Could I ask you what utility you use to monitor the temps please?

Thank you!

 

I have a DV9000. I updated the bios and it ran crazy hot. It got to the point where it was taking 20 min to boot up. I called HP and they had me do a system restore (I backed up everything). It has been intermintedly (sp?) dropping the wireliess connection pretty much since I got it. I also get a weird yellow stripe across the screen at random when it boots up. Now that I restored it, the fan is back to running less often and it feels cooler like it was before the bios update. I complained about the wireless dropping and the HP tech told me to get a screw driver and open it up and look at the wireless card. *** UM NO! I told him there was NO way I was doing that. They are sending me a box to send it in for the recall. I am worried about sending it off because of the horror storries you guys have had and that the problems are on and off.

So what do you gurus think, send it back and take my chances or wait? I have 6 more months under the warranty extension.

 

HWMonitor. Their CPU-Z program is very useful too.

 

My laptop never ran hot and it failed in 13 months.

 

Amazing, THANKS!

 

Basically you have no choice, if you want just dump your laptop sometime, OR you could just buy a extra wireless adapter.

But I would suggest that don't send your HD in with your laptop.

Good luck!

 

Now what is the thinking on the HD. I have nothing on it because I had to do a complete restore two days ago and I haven't put anyting back on it yet.

The other very strange thing its started doing is it won't hibernate. It freezes if I set it to hibernate. Complete system restore and that hasn't solves that either. Anyone else have this issue?

 

There's a very active thread on the HP Forums for the failing dvXXXX series laptops with the NVIDIA GPU that aren't on HP's magic list eligible for the service enhancement program -

h t t p : // forums11. itrc. hp. com / service / forums / bizsupport / questionanswer. do? threadId = 1274587 & admit = 109447626 + 1224722534607 + 28353475

(remove all spaces in above url)

The thread is, however, being very heavily censored.

If you're suffering the same problems, then you may want to consider joining the class action suit being put together by
www - lawssb - com. They already have an action against NVIDIA, but they are also in the preliminary stages of preparing for an action against HP and they are collecting details from affected HP customers.

 

Leif Stensrud : died on me
[An agent will be with you shortly.]
[You are now chatting with Sonya .]
Sonya : Hello Leif.
Leif Stensrud : Hi Sonya
Sonya : Welcome to HP Total Care for HP Notebooks .
Sonya : Could you please elaborate the issue, so that I can understand what is the exact problem?
Leif Stensrud : I haveanold service tcket number....
Leif Stensrud : {ticketno:[8014013333]}
Leif Stensrud : Iunderstand it have been some progressand that the extended warranty have beenvidend to includemore laptops?
Sonya : May I know what was the issue with your notebook now?
Leif Stensrud : samjeasbefore, itdo not boot up...
Leif Stensrud : sorry for lack of space, my space bar is messed up
Sonya : No, problem.
Sonya : Are the Leds glowing when you press the power button to power on the Notebook?
Leif Stensrud : however, this is my last attemptto have the problem solved before I join the classaction lawsuit at www
lawssb com
Leif Stensrud : the HD led is...
Sonya : All right.
Leif Stensrud : it is trying to boot, but is failing to
Sonya : Are you able to see the HP logo screen on booting?
Leif Stensrud : nope
Sonya : Okay,
Leif Stensrud : I amnot here to do a newtroubleshooting...
Leif Stensrud : I want thething fixed....
Sonya : I am sorry, with some trouble steps the notebook issue can be fixed.
Sonya : so please try with the trouble shooting steps.
Leif Stensrud : I have been trough this several times...
Sonya : Just to confirm, may I know whether the HD led is on?
Leif Stensrud : the computer is not plugged in..
Leif Stensrud : anyway, it is a DV9023. serial# CNF64811W0, P/N RG346UA#ABA
Leif Stensrud : have it been included yet in the extendedwarranty program?
Leif Stensrud : just answer my question, I have wery little patience with HP right now...
Sonya : Please give me 3 minutes of your time while I find warranty status of your notebook.
Leif Stensrud : ok, waiting..............................
Sonya : Thank you.
Sonya : I am afraid, your notebook is out of warranty.
Leif Stensrud : so I join the class action lawsuit....
Leif Stensrud : Thank you for your time...
Sonya : Your notebook warranty is out on 12/05/2007.
Sonya : You are welcome.
Sonya : Is there anything else I can assist you with today?
Leif Stensrud : this converasationwill be posted at Notebook forum
Leif Stensrud : nope

 

Hey all,

I have an hp dv2312us that I purchased in the summer of 2007. Earlier this month I began having the same issues with the screen going out that many others have noted here. I spent 45 minutes on the phone w/ a service tech in Manila for them to tell me about the recall. I'm wondering if anyone has sent in their laptop from the East Coast recently? If so, how long has it taken to get your computer back and was it working properly? Also, does anyone know if I have to send the hard drive back with the computer. I'm pretty sure my hard drive is fine but since I can't get the computer to work I have no way of backing it up.

Thanks for any help!

-Greg in Maryland

 

I sent it in so I'm now at their mercy. Fingers crossed!

 

My dv9339us which I paid $1350 for at circuit city died after 1.5 yrs. I assume it is the mfg defect nvidia go7600 gpu. A few days ago the screen got sparkle artifacts, then displayed a stream of horizontal slanted lines of color, then the display went dead other than backlight.

HP tried to hand me off to a nvidia phone number. I called both hp and nvidia several times. I demanded a manager at hp. I went into great detail quoting nvidia's 2nd quarter stock report which detailed the faulty manufacturing process and materials in their notebook gpus. I also outlined my model number and the generation and model name of the nvidia gpu. They continued to stonewall me and said I'd have to send it in and pay $400+ in repairs. Even though my notebook is the same series dv9000 and one of the exact model number series (dv9x) that has the faulty gpu, it is not in the magic batch of p/n numbers they are supporting.

I repair computers for people and am sought out as a knowledgeable adviser for a lot of people's computer and electronics questions including those about purchases they are considering. I will never buy an hp product again, and I will recommend against hp to anyone that will listen. I will also suggest ati as the video card mfg whenever possible.

----

I regards to the last few replies here:

-- to backup your laptop harddrives you can buy an external 2.5" harddrive enclosure. Then remove your laptop harddrive and install it in the enclosure, and plug the enclosure into a different computer. Copy all your precious data to a backup folder on the computer's harddrive, then burn that folder to a dvd. It is recommended you use an anti-static wrist strap whenever handling pc parts by the way.

-- if you sent your laptop in and its not the handful of p/n numbers they are supporting, they will most likely charge you $400 + to swap in the same generation of gpu. (I've read other threads where someone who did so had it overheat and die again within 6months also fyi).

 

It is one of the covered ones. They did a bunch of repairs and I got it back yesterday. They replaced the system board, the LCD bzel the LCD cover and the left hinge (even though that was fine so far). It now smells like its going to go up in smoke. It is making a burning plastic smell. I figued it would have to go back in at some point, I just didn't think it would be the VERY NEXT DAY. Grrr.

 

HP are heavily censoring their forums discussing the problem and banning certain users who are posting details of the class action lawsuits being prepared and the link to the new website devoted to getting a result.

Check out - H P l i e s . com (obviously, without the spaces).

 

Here's an update. My computer had the Nvidia defect but wouldn't you know it, my P/N isn't on the recall list. I didn't give up and finally got them to agree to fix it...

After some agonizing arguing I got HP to agree to fix my computer and they kept it for 2 FREAKIN' MONTHS!!! I finally got it back yesterday and am at my wit's end. The outside of the laptop on the lid is so scratched and scuffed up, and I am 100% sure that I did not cause this. I am very anal with keeping my belongings in good condition and it is obvious that the replacement lid they used for the repair was a used POS as there is a raised dimple on the corner that I knew wasn't there before in addition to the horrible scuffs. The computer was in disgusting condition with dried up stains of god-knows-what and fingerprints all over it. On the inside of this replacement screen there are missing rubber protectors.

A letter came back with the computer and this is what they said was replaced

399163-0066 Yonah 1.73 2250 tj85 SL9DV ( which is unusual because my computer was a 1.86 core 2 duo and a check in the system settings says it is still a 1.86?)

407094-6C0 ODD DVD SM DL LS-4X Std. (I assume this is the DVD burner. I don't know why they replaced this, it was working fine before. This replacement now fails to read CDs or DVDs.)

410336-7A3 LCD Panel 14.1 WXGA BV ( already mentioned the cosmetic defects of this replacement. The screen was fine before, I don't know why they put this POS on.)

50.4F502.002 C.A.2C 5P 86.5 WDMD-HWFOX001 (The Power-In jack, the part the AC Adaptor plugs into the laptop)

60.4F624.001 ASSY HEAT SINK KAI FORCECON (The cooling fan)

And that's it. I fail to see where the NVIDIA Graphics component was replaced, or was it replaced when the Yonah MB was replaced? I am pissed!! In addition to the stains, smudges, and scuffs, the DVD-burner doesn't work, the webcam doesn't work anymore, and they failed to restore the operating system and now it says my copy of windows is not genuine when I have the box and product key right here. The restore CDs I made never did work and I can't restore from those discs or my GENUINE windows disc because the DVD reader doesn't work anyways. I called HP and spoke to a tech. He says that since these problems are unrelated to the original problem being "a failure to boot up" I would have to pay for these new repairs, THAT WERE CAUSED BY THEM AND IS HP'S FAULT. If I take in my car for an oil change and they break my other parts of my engine in the process, I am sure I wouldn't be forceded to pay for the mechanic's mistake, so I fail to understand HP's logic in this situation.

NOW WHAT DO I DO????

 

Hello everyone, I'm another slightly annoyed HP customer. Bought a DV9000t for $2200 early last year and I got all of the same symptoms you guys are talking about. Contacted tech support before I knew about the defect and they tried to convince me it was a hard drive problem from dropping my computer too much (even though the BIOS has lines/discoloration). By a stroke of luck I found this thread and many others online; figuring there was clearly a defect, I did some research and made a website for the issue:

www.hplies.com

A bunch of other users from the HP forums that got fed up with HP censoring and removing our posts all came together to put up this site. It's been up for a week and it already has gotten a few thousand unique visits with 160,000 total hits.

I am not spamming or trying to advertise the site, the site makes no money (in fact, it loses money because I have to pay for hosting without ads on the site), I am only trying to notify other HP owners about how badly they were cheated.

Many members have registered and posted lots of resources and articles on the defect. There are also articles on how to get a free repair even if you AREN'T on the enhanced warranty list; this includes phone numbers and contacts to directly get in contact with HP case managers.

Again, the site is www.hplies.com and I hope you will all take a look around so HP can understand that they have some relatively angry customers to answer to; HP has already contacted me twice to tell me to take down the site, so the more people that know the better! Again, I'm obviously not trying to lure anyone away from this forum, just trying to share the information a lot of us have already discovered on the issue that really could help you all out

Good luck to everyone, hope you can all get your laptops to become more than just a 17" doorstop