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    dv5 users with Infinity display..

    Discussion in 'HP' started by p1990, Dec 20, 2008.

  1. p1990

    p1990 Notebook Evangelist

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    Please have a look at the area I have highlighted in yellow in the attatchment on your dv5 laptop...Are there any scratches?.... :confused:
     

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    p1990, Dec 20, 2008
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  2. sendmarksmail

    sendmarksmail Notebook Evangelist

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    No, but mine came with some glue-ish stuff on it that look like scratches.

    All I did was wipe very hard with the cloth that came with the notebook.

    Hopeful that's just the case with you.
     
    sendmarksmail, Dec 20, 2008
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  3. p1990

    p1990 Notebook Evangelist

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    I have series of thin 1cm vertical scratches starting from the left of the screen continuing upto the right.....dont know why that has happened but I suspect some unevenness near the touch sensitive panel has been making contact with the screen....(not enough clearance between the screen and the bezel)...What can I do? :(

    I think the infinity display is too hard to maintain..
     
    p1990, Dec 20, 2008
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  4. sendmarksmail

    sendmarksmail Notebook Evangelist

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    How old is it? Is it still within the 21-day return period?
     
    sendmarksmail, Dec 21, 2008
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  5. sendmarksmail

    sendmarksmail Notebook Evangelist

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    If so, I would exchange it for one without the infinity. Have you thought about getting the dv4t with the LED display? If I could, I would have gotten that instead.
     
    sendmarksmail, Dec 21, 2008
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  6. p1990

    p1990 Notebook Evangelist

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    No...
    I got this on the 20th of September...I have got thins mainly for home use...and even though dv4 models were available they did not have the LED display..anyway i wanted the dv5t itself...The model that retails here is dv5-1015tx...and the only screen option is WXGA brightview infinity...anything I can do now? Because this has happened unknowingly..
     
    p1990, Dec 21, 2008
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  7. Tippey764

    Tippey764 Notebook Deity

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    No scratches just a smashed broken peice of plexi glass in the trash
     
    Tippey764, Dec 21, 2008
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  8. sendmarksmail

    sendmarksmail Notebook Evangelist

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    You could send it in to HP and tell them that it was built with problems. And have them fix it for free since its under warranty.
     
    sendmarksmail, Dec 21, 2008
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  9. p1990

    p1990 Notebook Evangelist

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    But I had already called the service center....they told me that...."physical damages are not covered under warranty.If its a known issue and the same damage has occured on other dv5's also,then lets see..".
     
    p1990, Dec 21, 2008
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  10. Tippey764

    Tippey764 Notebook Deity

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    Ask for a case manager. I have heard of people getting their notebooks back from repair scratched and raised hell about it and had them replaced or somthing.
     
    Tippey764, Dec 22, 2008
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  11. sendmarksmail

    sendmarksmail Notebook Evangelist

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    Tell them the physical damage was due to the notebook's physical defects. Don't take no for an answer, but be nice.

    Keep asking for a case manager...or call their # directly. I don't remember their # though, but someone around here should know...
     
    sendmarksmail, Dec 22, 2008
    #11