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    dv5t + fingerprint problem

    Discussion in 'HP' started by aespinalc, Dec 13, 2008.

  1. aespinalc

    aespinalc Notebook Evangelist

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    wohhoo finally got to see my dv5t after almost 2 months w8ting :) looking good so far...
    i have a question though.. i formatted and even tho i installed the drivers for the fingerprint, when i swipe my finga in the sensor, it wont do anything... i think im missing sumthing like digitalpersona or anything like that... is it included in the SwSetup folder that was originally with the computer.. if so, with subFolder will give me the answer? else where can i find this thing im looking for?

    10x in advice.

    oh and happy hollidays
     
    aespinalc, Dec 13, 2008
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  2. ahl395

    ahl395 Ahlball

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    It sounds like you need to reinstall drivers for the fingerprint reader.
    Ill provide links, just click on the one that is your OS to make sure you got the correct ones. ;)

    Windows Vista (32-bit) ----- HERE
    Windows Vista (64-bit) ------ HERE
     
    ahl395, Dec 14, 2008
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  3. aespinalc

    aespinalc Notebook Evangelist

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    when i try to install it says:
    the installer has encountered an unexpected error installing this package. this may indicate a problem with this package, the error code is 2753
     
    aespinalc, Dec 14, 2008
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  4. aespinalc

    aespinalc Notebook Evangelist

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    ok i figured it out. turns out i actually needed the digital persona program, it was under the folder named... DP... something.. everything ok now :) 10x for help ahl
     
    aespinalc, Dec 14, 2008
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  5. ahl395

    ahl395 Ahlball

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    Ok, im glad you got it working. :)

    Your Welcome. :)
     
    ahl395, Dec 14, 2008
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  6. foxnews

    foxnews Notebook Consultant

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    mine is working perfectly. but I tried to upgrade the drivers downloaded from hp, linked above, and it gave me the same error. I wonder if I have to uninstall first. it could be the digital persona software locked the device.
     
    foxnews, Dec 14, 2008
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