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    dv5t warranty questions/help!

    Discussion in 'HP' started by kevin2400, Aug 15, 2009.

  1. kevin2400

    kevin2400 Newbie

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    Hello, i live in california, i've had my dv5t bought online for a while now, probably around 9 months, and the whole time i've noticed my right speaker is all crackly/staticy, especially when listening to music, watching videos with bass or when someone is talking like on cnn news. Up until now, i've been ignoring it or just use earphones, but now it is kind of bugging me, and i think i should get it fixed before my warranty goes off, but i have a few questions.

    How does the warranty process actually work? Do i just call them and send my laptop to somewhere in a box, or do i have to physically go somewhere to get it fixed?

    Also, how long does the whole process take? I'm kind of worried about this because I start school in a month, and I need my laptop before I go off to college.

    And i've heard terrible things about HP's customer service, so i'm kind of hesitant...any input would be appreciated.

    Thanks!
     
    kevin2400, Aug 15, 2009
    #1
  2. Lithus

    Lithus NBR Janitor

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    You ship the unit in, and it takes anywhere from 2 weeks to forever before you get it back.
     
    Lithus, Aug 15, 2009
    #2
  3. sublime313

    sublime313 Notebook Evangelist

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    it could be returned in less than 2 weeks, certainly. you know, i originally ordered a dv5t CTO. it came right out of the box with a crackly right speaker. after a few hours on the phone with tech support, customer service, i finally got over to a case manager and got a well upgraded replacement dv7t. +processor, GPU, blu-ray, 2-year ADP, bluetooth headphones, quickdock, extra battery
     
    sublime313, Aug 16, 2009
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  4. bald

    bald Notebook Enthusiast

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    Be sure to back up your files, HP has been known to reform the HD
     
    bald, Aug 16, 2009
    #4